SUNDAY EXPERIENCE HANDBOOK

Transcription

1 GENEROCITYCHURCH VERSION 1.1_JANUARY2014 VERSION 1.1_JANUARY2014

2 2 FROM PS. BEN & LIBBY We would like to take this opportunity to thank you all for being a part and volunteering at Generocity Church. Our church would not be complete without you doing what you do. from whom the whole body, being fitted and held together by what every joint supplies, according to the proper working of each individual part, causes the growth of the body for the building up of itself in love. Ephesians 4:16 We are so honoured that you would choose to be a part of the expression of the body of Christ that God has entrusted us with. Our journey as pastors has been an incredible God journey, and we have been so blessed to be surrounded by such amazing people who are incredibly gifted and open to what God wants to do in all our lives together. This handbook has been a collaboration of several people within our team from varying campuses and dynamics. We have aimed to come up with a system that on paper will work for when we have ten campuses each 400 strong, but that can be condensed for brand new campuses. So you will find that the outworking of this handbook may vary slightly from campus to campus depending on the people and skills that are within each campus. Some of you may double up on roles initially and as we grow and make room for more people to operate in their gifting, roles will expand and separate. Along with each of these role descriptions there will be a localised checklist which will be tailored for your particular campus. The aim of these is by no means to control or restrict, but to help equip you and give you a full understanding of what is required, as well as to create consistency for those serving cross campus. Once again, we are so thankful to be doing this journey with you. We believe that every place should have the opportunity to have a great church, and it is our mandate to resource and support that. Our heart is to see the advancement of His Kingdom and His gospel spread throughout our regions. We are forever grateful and in awe of our Lord and Saviour Jesus Christ. Your Kingdom come, Your will be done

3 3 OUR VISION We believe that our church will have a united heart committed to growing in Christ-like attitudes, possessing a real faith in God s Word and a passion for the kingdom of God and His purposes. We believe that our church will be contemporary and genuine, where people encounter a supernatural God and discover His love, peace and grace as we enjoy our life of putting God first We believe that our church will resource our region and partnering with others to proclaim the message of Jesus Christ, reaching the lost to see lives changed as we impact the community we serve. We believe that God s favour and blessing is on His church

4 4 OUR HEART FOR That our church be a home. A home with an atmosphere of acceptance, friendliness, faith and honour. A home of unity, where people matter and can belong. A home that is genuine and contemporary with a heart for excellence. A home that promotes an encounter with a supernatural God, that intentionally creates room for all people to have their moment with God. A home where the Spirit of God is welcomed and appreciated. A home that proclaims the message of Jesus Christ and His Kingdom. A home of love, grace, freedom, value and healing.

5 5 GENEROCITY CHURCH LEAD PASTOR Uphold and promote the vision, culture and values of Generocity Church. This includes culture setting and protection of the heart/ culture in their specific church location. Ensure the style of the Sunday experience is contemporary and consistent with the overall Generocity Church vision. Have a macro understanding of each church location department and general church life. Each location department head is directly responsible to their local Lead Pastor and the Lead Pastor is responsible in ensuring they are adequately trained, mentored and equipped. Oversee the volunteers and rosters of the church location. Implement and oversee discipleship and connect groups, pathways etc in consult with the senior Pastors Implement and oversee community care projects and programs. Church location administration and regulatory responsibilities i.e. WHS, Banking of tithes and offerings, database records, reporting etc. Recruit volunteers for Service and Ministry, any potential ministry appointments must be discussed with the senior pastors. Service: any one can serve, Christian or not. E.g. Cleaning, mowing, meals, serve Ministry: not everyone can minister, must be a committed Christian and member of Generocity church. This is a role of spiritual example, responsibility and influence. Examples; music team, ushers, preach etc. Liaise and discuss with Senior Pastors and major discipline or correction issues (prior to action where possible) Discipline and correction issues (where possible) within each church location department need to be dealt with by the lead pastor (and where appropriate may refer to the Senior Pastors.) Ensure department leaders have term plan to Lead Pastor for the next term before the end of the previous term (in advance for Lead Pastor approval). Lead Pastor is able to make minor and situational changes within church life. Proposed major changes for example, Service Time, guest preacher etc must be done in discussion with the Senior Pastors. All Lead Pastors are encouraged to pro-actively grow and build relationships with the other Lead Pastors in other campuses.

6 6 GENEROCITY CHURCH LOCAL DEPARTMENT LEADERS As a local department leader, we have entrusted you with great responsibility. We are one church and our teams work together in unity with a heart to advance the Kingdom of God. In this role, there are several people you need to work with. You are responsible directly to your Lead Pastor at your campus as well as a cross campus department head (if applicable). We want to see you and your team to thrive, we do not want to see you burn out and with this in mind, you need to always feel free to talk to your pastors. You also need to work closely with your team and with the hosts (as they will be on the ground with your team on a Sunday). We want to promote a spirit of freedom for you to grow into what it is that God has called you to there is no box, there is no limit so just dream! Following is an outline of responsibilities you have as a department leader: RECRUIT, DEVELOP, TRAIN & FOLLOW UP YOUR TEAM. CARE FOR YOUR TEAM - BECOME THEIR BIGGEST ADVOCATE AND FRIEND. DEVELOP TEAM CULTURE CREATE A TEAM THAT HAS EACH OTHERS BACK. KNOW THE CHURCH VISION & VALUES ALIGN YOUR TEAM WITH IT. BE FAMILIAR WITH ALL THAT IS GOING ON WITHIN YOUR DEPARMENT WEEK TO WEEK. GATHER YOUR TEAM REGULARLY. BE OPEN AND UPFRONT WITH YOUR LEAD PASTOR. ROSTERING CREATING AND ENSURING ITS CONFIRMED (some campuses) COMMUNICATE REGULARLY WITH HOSTS THEY WILL BE HELPING YOUR TEAM ON A. AN ATTITUDE OF EXCELLENCE, KINDNESS, AND A HEART TO MAKE OUR HOUSE FEEL LIKE HOME. ALWAYS VALUE THE INDIVIDUAL WHO IS SERVING GREATER THAN THE SERVICE THEY ARE PROVIDING. HONOR GOD IN OUR ATTITUDES, OUR WORDS, OUR TIME AND OUR GIFTINGS. STEWARDING YOUR TEAM. STEWARDING YOUR PERSONAL LIFE. STEWARDING YOUR RELATIONSHIP WITH JESUS. GROWING YOUR TEAM.

7 7 FLOW CHART: General Lead Team Structure SENIOR PASTORS COMMUNITY CREATIVE MINISTRIES EXPERIENCE LEAD PASTORS CHURCH HEALTH AGE GROUP PASTORS FINANCE & ADMINISTRATION General Campus Team Structure LEAD PASTORS CAMPUS COMMUNITY CAMPUS CREATIVE SERVICE HOST CAMPUS HEALTH AGE GROUP LEADERS General Sunday Experience Role Structure CREATIVE HOST VENUE HOST PEOPLE HOST WORSHIP PRODUCTION CREATIVE ATMOSPHERE & DESIGN CREATIVE ARTS USHERS INFO DESK (set up) HOSPITALITY GUEST RELATIONS EXCELLENCE (set up, pack down, cleanliness etc) MAINTENANCE RESOURCE CENTRE SECURITY HELLO TEAM CONCIERGE INFO DESK & RESOURCE CENTRE PERSONNEL PRAYER TEAM NEW CHRISTIANS PARENTS ROOM CONNECTIONS GC KIDS

8 8 LEADER The Sunday experience leader works with closely with Senior Pastors, Lead Pastors and Service Hosts across each campus to create services that express Ps. Ben & Libby s heart for Generocity. They love to develop leaders and make space for volunteers to contribute, be celebrated, thrive and find their home at Generocity. They know the details for each service across all our campuses and build relationship with teams in each location. They are aware of what is going on for any given Sunday and help every team to work together with unity and excellence to ensure the continuity of GC is reflected in each campus. They aren t there to dictate but to facilitate what God is doing, and make sure that an atmosphere is built in which individuals can encounter a real and loving God. Their role is very relational, requiring good communication and trust with each of the local campus Lead Pastors and service hosts. Passionate heart for the Local Church Strong Leadership gifts (& develops others) Organised Great Communication skills Collaborator (works well with others) Eye for detail Servant heart Relational The Sunday Experience leader communicates and collaborates with all campus teams, departments and leaders that contribute to services at Generocity. They Work closely with the senior pastors, lead pastors and service hosts to ensure the Sunday expression of church is reflective of our senior pastor s heart. They communicate well with their peers to ensure everything that goes into a successful service is thriving. Meet with peers & lead pastors to plan for services, weekly, monthly and annually. Attend review/preview meetings where possible. Upload any announcements/clips/items etc onto each campuses Elvanto runsheet. Communicate with the service host to ensure that they are equipped and informed for upcoming services, helps to solve problems and bring clarity where needed. Collaborate with pastors and cross-campus department heads to find innovative and creative ways of expressing church. Keep a finger on the health and well being of hosts and establishes meaningful relationships. Clarifies roles, trains teams and leaders, recruits volunteers. Utilises Elvanto to manage volunteer database. Utilises Elvanto to train and assist hosts. Follows up Sunday services with good debriefs, collaborating with peers to improve excellence. Keep an eye out for anything that needs extra hands. Assess any areas that the hosts need extra training. Make sure that the feel of services in each location are consistent. Keep a debrief notebook on areas that need to be worked on for next week, or areas that went well to celebrate.

9 9 SERVICE HOST The Service Host works with the Sunday Experience Leader, other hosts, department leaders and volunteers to create services that express Ps. Ben & Libby s heart for Generocity. They love to develop leaders and make space for volunteers to contribute, be celebrated, thrive and find their home at Generocity. They are the eyes and ears of the whole day and make sure every team is working together to produce an excellent environment. They aren t there to dictate but to facilitate what God is doing, and make sure that an atmosphere is built in which individuals can encounter a real and loving God. Whilst they love people, and are engaging, their role is to release others to be able to serve, pastor, engage, connect, evangelise, intercede and generally be the church. Passionate heart for the Local Church Strong Leadership gifts (& develops others) Organised Great Communication skills Collaborator (works well with others) Eye for detail Servant heart Works well under pressure The Service Host communicates and collaborates with all campus teams, departments and leaders that contribute to services at Generocity. Their team consists of the creative host, the service host and the people host. They work closely with the Sunday Experience Leaders and Lead Pastors to ensure the Sunday expression of church is reflective of our senior pastor s heart. They communicate well with volunteers to ensure everything that goes into a successful service is thriving. Contact Sunday experience leader & lead pastors to plan for services, weekly, monthly and annually. Communicate with the creative host, service host and people host to ensure that they are equipped and informed for upcoming services, help to solve problems, bring clarity where needed (Tuesday) Ensure all areas of roster are confirmed on Elvanto (by Wednesday) Ensure runsheet is complete by Saturday and print. Collaborate with teams to find innovative and creative ways of expressing church. Keep a finger on the health and well being of volunteers and establish meaningful relationships. Clarify roles, train teams and leaders, recruit volunteers. Utilise Elvanto to manage volunteer database. Utilise Elvanto to train and assist team leaders with rosters and follow up. Follow up Sunday services with good debriefs, collaborating with peers to improve excellence. Where possible attend review/preview meeting. Arrive according to designated call time. Meet with Snr Pastors/Lead Pastors/Preacher/MC/ Worship Leader/MD/Hosts to debrief pre and post service, inform any important notes, action any changes & ensure communication is happening. Meet with volunteers for pre-service prayer and a quick discussion before service to ensure everyone knows where the service and second half is headed, ensure all gaps are filled and teams are working together. Check in with other hosts and teams again and ensure all teams have arrived, assist in recruitment where people are short. During service keep an eye on all areas and liaise with any areas that need assistance or direction keep your phone handy. Keep a debrief notebook on areas that need to be worked on for next week, or areas that went well to celebrate. Liaise with any guest speakers or special guests as a point person service wise.

10 10 CREATIVE TEAMS

11 11 CREATIVE HOST The creative host is passionate about the creative expression of worship at Generocity leading people into the presence of God. They collaborate with all areas of creative ministries and at times work as a part of the greater cross campus creative team as well as serving locally with the Sunday Experience team. The role may be delegated to a worship leader or technical volunteer, but on a Sunday, the creative host serves to bring together the creative service elements so that they flow smoothly in the Sunday experience. Heart for worship Good communicator Organised An eye for detail The Creative Host communicates and collaborates between the creative teams, service host and Sunday experience leader to ensure all creative service elements are executed with excellence. Utilise Elvanto to make sure all creative volunteers are properly rostered and confirmed (Tuesday). Liaise with Service Host on Tuesday for any specific details for that weeks service (ie announcements, set-design, preaching requirements, clips, etc) Inform necessary team to prepare these details. Touch base with Worship Leader and MC by Wednesday morning to make sure they have communicated to each other and to see if there is anything specific that they need. Be aware of the direction of the meeting, the way God is steering. Ensure setlist is on Elvanto by Wednesday night. Recruit extra volunteers where necessary. Be involved in cross campus creative and work with others to innovate and continue to grow the creative ministries at Generocity. Co-ordinate with atmosphere and design team on themes or special days, work song lists and run sheets around these details so there is good flow. Get in touch with media and production departments to make sure videos and words are on track for Sunday. Arrive according to designated call time per campus. Co-ordinate bump in or set up for all creative teams, you may like to pre organise this mid week to ensure there are plenty of people there. Co-ordinate with different creative teams to ensure that pre-service schedule is on track [i.e. Sound check, prayer, practice etc] Be attentive to details that may need adjusting before the service starts i.e. mix, lighting etc Facilitate team prayer after sound check. Participate in pre-service meeting re: run sheet & communicate any changes to teams. Maintain good communication throughout the service between the band, MD, worship leader etc. keep your phone handy. Co-ordinate pack-down. Organise team de-brief post service to continue improving in every area.

12 12 WORSHIP LEADER It is an incredible privilege to be entrusted with the responsibility of leading the congregation into the presence of God during our worship time. The worship leader is devoted to Jesus in day to day life, and is passionate about expressing that devotion and relationship through worship that invites and leads others into His presence and into relationship with Him. They take responsibility for their personal character and spiritual health and are committed to serving their local church and developing the potential in those who are to come. Heart for worship Loves people Musical ability Communicate effectively Leadership capacity Desire to invest and bring others through Knows the leading of the Holy Spirit The Worship leader is committed to the specific Sunday expression of worship musically. We love to serve God and His Church, it is our honour and privilege to be ministering from the platform. We act from a heart of what ever it takes, not what is enough, we are in this TOGETHER for HIM. Your role is to listen to God for His heart for our service, choose an appropriate setlist, being mindful of circumstances going on in church life and lead the music team and the congregation into a genuine God-encounter. Your team and the congregation needs to be confident in you, our senior pastors have entrusted you to lead, so lead with excellence. We lead in love and unity, both practically and spiritually. Listen to the team and listen to the Holy Spirit. You need to be aware of all elements involved in that particular service and work closely with the host, MC and MD (if applicable). Keep in mind also that we are a contemporary church. Encourage the congregation and the team on the journey, leaning in to what God is doing. HAVE FUN, enjoying one another and God! Utilise Elvanto to check when you are rostered on, as well as advising your away dates. Be aware of who your team is & make sure they are confirmed. Take responsibility for your physical, emotional and spiritual health. Make a routine of spending time with God. Seek God for direction of the service. Touch base with your MC by Wednesday morning before you finalise your setlist. Consider anything God has put on their heart, merging ideas to guide the meeting together. Discuss flow of communion or any other items in the service, as well as who will welcome (this may be your responsibility depending on flow) Have your setlist complete and loaded onto Elvanto by Wednesday afternoon. If there are any new songs, items or video clips that you wish to incorporate in the meeting, please ensure you submit to the appropriate department for approval before 12nn Wednesday. Arrive on time for call times per campus. Contribute as a team to all bump in and bump out or set up and pack down procedures, helping your peers as well. Pray with team and share heart before practice. Sound Check- Be ready for sound check, ensuring your music, instruments and equipment are prepared. Begin with line check, followed by full sound check. Listen and work with team to ensure this is performed efficiently. Listen so that you can communicate any changes to your mix. Practice- work with the team & MD to engage in a productive practice, be aware of the direction the Holy Spirit is trying to take the service. Stage Clear-please ensure any extra mess/papers/ cables etc are tidy before the service, present our stage with excellence. Prayer- attend pre-service prayer meeting with Host & Sunday Team.

13 13 Touch base with MD (if applicable) PRACTICE- take responsibility for the gift entrusted to you and do well with it, practice regularly through the week, not just learning songs, but developing your gifting too. (scales, warm ups, improvising etc.) Work out an idea of how you would like songs to flow Including intros, hooks/riffs, chord progressions and especially transitions between songs. Stay contactable, checking your sms, s and Elvanto regularly. Organise your sheet music and chord charts in advance as well as any additional equipment you may require. Familiarise yourself with hand signals used by the team. Be present at INTUNE events, team nights and any other Creative Ministry gatherings. During Service-Engage with the congregation and with God, pay attention to your team, MD, and MC, to be alert to the direction of the service as this is prone to change if the Holy Spirit so directs. Maintain good communication. Keep your face engaged with people and with what is happening in the service. Keeping your eyes shut does not help the congregation to follow you. Lead them, don t drive them. Ensure all transitions flow smoothly. Be alert during preaching, ready to get back up as soon as needed, keep your phone handy. Second half- engaging, connecting and following connect procedures, making an effort to engage in meaningful connections. When applicable facilitate team de-brief. Remember: it s not an accident that you are where you are doing what you are doing, trust that God will use you to lead others to Him.

14 14 MUSIC TEAM What an incredible honour and privilege to serve and be entrusted with the responsibility of leading the congregation into the presence of God. The music team are devoted to Jesus in day to day life, and are passionate about worship, expressing that devotion and relationship through music that invites and leads others into relationship with Him. They take responsibility for their personal character and spiritual health and they are committed to serving their local church. Heart for worship Loves people Musical ability Works well with a team Listens to God and team Desire to bring others through The music team are committed to the specific Sunday expression of worship musically. We love to serve God and His Church, it is our honour and privilege to be ministering from the platform. We act from a heart of whatever it takes, not what is enough, and we are in this TOGETHER for HIM. We work in unity as a team in all elements of worship set up, bump in, throughout the service and mid week. We are competent and confident in one another, we lead together and follow one another as we engage with the congregation our senior pastors have entrusted us to lead. We come prepared and play in unity, both practically & spiritually. Listen to each other back each other wherever needed and most importantly, listen to the Holy Spirit. We encourage one another on the journey, leaning in to what God is doing. We HAVE FUN, enjoying one another and God. Utilise Elvanto to check when you are rostered on, as well as advising your away dates. SET LIST- check and familiarise yourself with the set list, working with the rest of the team to finalise. Take responsibility for your physical, emotional and spiritual health. Make a routine of spending time with God. PRACTICE- take responsibility for the gift entrusted to you and do well with it, practice regularly through the week, not just learning songs, but developing your gifting too. (scales, warm ups, improvising etc.) Learn song lists. Including intro, hooks/riffs, basic chord progressions and especially your own parts. Stay contactable, checking your sms, s and Elvanto regularly. Organise your sheet music and chord charts in advance as well as any additional equipment you may require. Familiarise yourself with hand signals used by the team. (If you are not sure you can always ASK!) Be present at INTUNE events and any other team nights and Creative Ministry gatherings. Arrive on time for call times per campus. Contribute as a team to all bump in and bump out or set up and pack down procedures, helping your peers as well. Sound Check- Be ready for sound check, ensuring your music, instruments and equipment are prepared. Begin with line check, followed by full sound check. Listen and work with team to ensure this is performed efficiently, playing when asked. Listen so that you can communicate any changes to your mix. Practice- work with the team, MD & worship leader to engage in a productive practice, familiarise yourself with the direction the worship leader is trying to take the service. Stage Clear-please ensure any extra mess/papers/ cables etc are tidy before the service, present our stage with excellence. Prayer- attend pre-service prayer meeting with Host & Sunday Team. During Service-Engage with the congregation and with God, pay attention to your team, MD, worship leader and MC, to follow where they are taking the service. This is sometimes prone to change if

15 15 the Holy Spirit so directs. Keep your face engaged with people and with what is happening in the service. You are still leading even when you are not playing. Be alert during preaching, ready to get back up as soon as needed, keep your phone handy. Second half- engaging, connecting and following connect procedures, making an effort to engage in meaningful connections. When applicable participate in team de-brief. Remember: it s not an accident that you are where you are doing what you are doing, trust that God will use you to lead others to Him.

16 16 TECHNICAL SOUND ENGINEER To prepare all technical elements of audio in order to facilitate excellence throughout the service. To understands and be passionate about the mediums that carry the message and heart of God in the modern day church. Committed to investing time and talent into producing the best possible services to reflect the heart of God for his people. Loves the local church Passionate about serving in production. Attention to detail. Ability to work with others. The sound engineer is responsible for the operation of the audio system to deliver clear and consistent sound during a service. This involves mixing FOH (Front of House), fold back and any other outputs. (eg. Parents room or outdoor speakers). Developing skills to make sure the best sound is being mixed whereby the worship leader, singers and band can be heard while also maintaining that the audio does not go over the specified level. The MC & Preacher must be easily understandable so that the congregation is able to hear without having to strain nor being overwhelmed. As a sound engineer you will help bring a platform for people to praise and worship God and hear His Word being preached. To help this, it is great to know the structure of the songs that are being done and the instruments that are really predominant in that particular song. You need to remain alert and be at the ready for the entire service duration. It is very important to make sure that you stay alert and vigilant to make sure that the MC/Preach mics are ready for when they are on stage and also for communication between any person on stage to you. Please do not mute the MC mic as they turn it off anyway. Remember in all we do to make people feel welcome, cared for & listened to, reinforcing that our church is not about the program or the property, but about the people. Utilise Elvanto to roster teams and check in with department heads that need volunteer support. Check in with Sunday experience head for any runsheet changes or things you need to know. Organise pre & post service play lists. Arrive according to designated call time per campus. Switch on all required power sources and devices Aid musicians in set up and position of fold backs and mics Perform line checks ie making sure each instrument and microphone has sound coming through (be assertive in this, asking particular instruments to play or vocals to speak.) Full band sound check- be listening to the mix, communicate any chages with the band. During practice be present and available for team. Adjust foldback and FOH ready for service. Make sure all required audio feeds are working [ie. Parents room, green room, audio in from MAC etc]. Check all mic batteries. Make sure atmosphere is set with appropriate levels and play lists pre and post service. Play pre-roll. Pay attention during the service making sure all instruments and singers can be heard and Worship leader is able to lead. Mix audio to sound level that is set for the building. Be aware of any instrument changes. POST service, make sure you are on queue with selected playlist. Assist as part of creative team in pack down.

17 17 TECHNICAL-PRESENTER To prepare media elements of the service, song words, scriptures and clips to help the congregation engage with the worship and the message and to help the unbeliever engage in a foreign environment. Having a heart for excellence in the church, to understand and be passionate about the mediums that carry the message and heart of God in the modern day church. Committed to investing time and talent into producing the best possible services to reflect the heart of God for his people. Loves the local church Passionate about serving in production Attention to detail Ability to work with others The Presenter is responsible for the timely showing of words on screen during worship, the playing of media during announcements and the displaying of Bible verses during the sermon. It is very important to make sure that you stay alert and ensuring that the words for songs and scriptures are put up at the right time. It s a good idea to listen and familiarize yourself with the structure of the songs, and keep just under one line ahead, this will make your job easier and less stressful. Remember in all we do to make people feel welcome, cared for and listened to, reinforcing that our church is not about the program or the property but about people. Utilise Elvanto to roster teams and check in with department heads that need volunteer support. Check in with Sunday experience head for any run sheet changes or things you need to know. Working with head of production or Sunday experience head to find out what scriptures or notices will need to be organised for the weekend. Arrive according to designated call time per campus. Switch on all relevant devices ensure projectors are working. Check stage monitor is on and connected. Add song list & check words. Check any video clips with sound person (pre-play clips to ensure they work correctly and take note of any delays etc.) Make sure moving backgrounds are appropriate for the song being sung. Ensure backgrounds for songs/scriptures are not distracting, that they have some continuity and if possible please choose from approved allocation. Check scriptures and TRANSLATIONS If there are any PowerPoint presentations, please check each slide to make sure there are no glitches and that the font sizes etc are appropriate. Run Pre roll at allocated time. Attend pre-service prayer meeting. Cue countdown for start of meeting. Have preaching clock set. Pay attention to words on screen & music during the service, staying alert. Have scriptures ready to go for preaching, display as the preacher is ready. In between scriptures please have either a blank screen or an appropriate interim screen shot. Do not use the welcome screen shot. Pack down and assist with creative team pack down.

18 18 VIDEO AT GENEROCITY PRE/POST ROLL: Individual campuses may contribute advertisements relevant for their campus. Advertisements must be relevant to Generocity Church (no private garage sales please!) and must be approved by lead pastors or Sunday experience leaders with campus pastors permission. If you have artwork being made for the event/ad it would be helpful to have a copy of it made in the following sizes o o Forbes, Parkes, Narromine 1920 x 1080 pixels for 16xg video files Dubbo 1440 x 1080 pixels for 4x3 video files. If you do not have any artwork for it, please give full details of the event/ad and a basic idea of how you would like it presented. Where possible all new ad requests and artwork need to be ed to myself by Midnight, Wednesday. CLIPS FOR SERVICES You may use any clip form the GC collection, pending approval from Sunday experience leaders or Lead Pastor If you have a clip from Vimeo or YouTube, please contact Linda Rendell (media@generocitychurch.com) for approval no later than Wednesday 12nn. After approval, please ensure it is listed in the appropriate place on the runsheet. After approval, if you are able to download the clip yourself, please ensure it is in the requested format and it is at church with the Creative host at least 1:30hrs prior to service start. If you require help downloading the clip in the correct format, please forward the link to media@generocitychurch.com no later than Wednesday 12nn. FILMING If you have something in mind to be filmed, wither filming an event, or making a clip for something that you have in mind, please contact media@generocitychurch.com Please work with your teams follow the media request process on the following page.

19 19 PROCESS FOR MEDIA APPROVAL AND PRODUCTION 10 weeks Concept developed with department or team Approved by department /Ministry head Meet with Media rep to discuss promo plan, approve plan 9 weeks JOB assigned to Team Member Creative & design process begins. Information provided with correct dates etc & double checked. 6 weeks Designs and proofs sent back to department for approvals and adjustments Final Approval Given and Print job sent for Printing 4 Weeks Printwork received and promotions begin. EVENT DATE OF EVENT

20 20 PROCESS FOR EVENT STAGE DESIGN 10 weeks Preliminary Event Team meeting Concept developed with department or team Approved by department /Ministry head 9 weeks Stage Creative Meeting - develop and finalise ideas with decor team Creative & design process begins 8 weeks Designs and storyboards sent to lighting department for approvals and adjustments 7 Weeks Designs and storyboards sent to Event Team for approval 6 Weeks Organise inventory/prototypes of items needed Contact volunteers 4 Weeks All volunteers, bump in times and details confirmed Inventory confirmed and sourced EVENT Bump In stage decor as early as possible Allow lighting team time to bump in Stage clear and venue clean complete before music team rehearsal

21 21 OPERATIONS

22 22 VENUE HOST The purpose of the VENUE host is to oversee the operations of a Sunday service and facilitate good communication between the key operational team members ensuring a smooth collaboration to enhance the atmosphere of the Sunday experience. Passionate heart for the local church Organisational or administrative Experience in leadership and leading teams Great communication skills Works best in a team Ability to delegate Follows through on tasks Celebrates others and raises leaders The role of the service host may vary greatly depending on the needs of their local campus, essentially they work with key operational areas SUCH AS USHERS, INFO DESK, SECURITY, GUEST RELATIONS, EXCELLENCE, PRESENTATION & MAINTENANCE, KIDS CHURCH SETUP AND RESOURCE CENTRE to ensure that all areas are running well and working together on a Sunday. The venue host should liaise with the service host and the key department heads/volunteers. The venue host is an exciting role as they have the privilege of working with the operational team leaders to create an atmosphere of HOME in our Sunday services. They collaborate with volunteers and leaders to actively create a service that reflects the heart of our senior pastors for the expression of Church God has entrusted us with each Sunday. Utilise Elvanto to ensure all the above listed areas are adequately rostered and confirmed (by Tuesday). Check in with your teams mid week to see how they are going, communicate any changes or strategies and assist with any needs for Sunday. Check in with the Sunday Experience Leaders to see if there is anything special or different happening that the teams need to cater for. Work with Service Host to make sure you are aware of the runsheet or any particular needs for that Sunday. Ensure all key teams are informed of any special roles.[i.e. if communion needs to be prepared, kids are doing an item, or if there is a special announcement etc.] Arrive at designated call time. Check in with team leaders & ensure all teams have arrived, assist in recruitment where people are short. Ensure seats are lined up and tidy and have ready any flyers either on seats or for distribution. Ensure pulpit, bathrooms and grounds are clean and presentable. Attend pre-service meeting with Service Host, relay any information to operational teams. Check over runsheet and work with hosting team on the run of the service. Give water bottle, mints and runsheet to pastors, preacher, mc, worship leader and to musicians if necessary. During service keep an eye on all areas to make sure everything runs smoothly keep your phone handy. Using appropriate timing, please attend to the pulpit or anything necessary on stage. Keep a debrief notebook on all areas that need to be worked on and areas that went well to be celebrated and bring to debrief meeting with Sunday Experience leaders.

23 HOSPITALITY TEAM The purpose of the HOSPITALITY team is to help make our church feel like a home. Serving in the area of hospitality covers all areas that involve serving food at Generocity Church. A heart to serve with excellence and facilitate hospitality in a way that makes people feel cared for and loved. Passionate heart for the local church Organisational & Presentation skills Experience in cooking/food preparation Great communication skills Works best in a team Loves people and puts people first Follows through on tasks Celebrates others and raises volunteers The role of the hospitality team may vary greatly depending on the needs of their local campus, essentially they work in key food/beverage areas such as DINNERS, MORNING/AFTERNOON TEA, CAPPUCCINO/CAFÉ/DRINKS, COMMUNION PREPARATION, SPECIAL EVENTS and COMMUNITY CARE. To ensure that all areas are well catered, well presented and loving on people both on a Sunday and during the week; the hospitality team should liase with the local Hospitality Department point leader. The hospitality team has an exciting role as they have the privilege of working with team leaders and serving people to create an atmosphere of HOME in our church. They collaborate with peers and leaders to actively be hospitable in a way that reflects the heart of our senior pastors for the expression of Church God has entrusted us with. Utilise Elvanto to check when you are rostered on, as well as advising your away dates. Check in with host and/or team leaders mid week when you are rostered on, to get a feel for anything specific that needs to be catered for. Contact and work with other volunteers who you may be rostered on with to ensure smooth collaboration. Ensure all equipment and supplies are available and ready as early as possible. Setup all relevant areas, ensuring excellence in presentation. Pre-prepare all food/beverages where possible. During service keep an eye on anything being cooked and time. (Please try where possible to get prep done before service so you can participate) Inform hosts of any areas that need restocking or things that could be better for next time.

24 24 USHER To make our Church feel like home by making sure everyone has a place to sit, that the atmosphere of the auditorium is enhanced by the seating arrangement. That people feel welcomed, attended to and cared for. Loves people Logical thinker Servant heart Attentive The Usher works with the operational team to make sure that each person feels welcomed and cared for and is able to engage in the service. Ushers take the time to engage with the people they are helping and look out for the little details that matter. As the leader of this team, you will ensure that teams are ready to distribute elements like communion, offering, children s packs and print media are at the appropriate times throughout the service. Utilise Elvanto to check when you are rostered on and update your unavailable dates. Check in with the host or your team leader if it is a special service, to see if there is any additional items to be distributed or aware of. Arrive according to campus call time. Attend pre-service meeting with host and team, information or special details for the service. Ensure at team meeting that all areas of the auditorium and run sheet are covered and you know your area. Alert host to any issues. Pray with team. Check on the chair set up and adjust if necessary. Distribute flyers to seats. Work with team to organise any service elements like communion, children s packs, offering containers, mother s day gifts, whatever it may be. During the service make sure that you are ready at the appropriate times to serve the people. Stay attentive to needs during the service. May be required to assist with head count. Pack up. Debrief with team.

25 25 GUEST LIASON The Guest Liaison has the privilege to serve and honour any guest ministry and their families that visit Generocity Church. You are representing our church and the heart of our pastors. Within this role you will need an attitude of excellence, honour, kindness and a heart to make our house feel like home. You will need discretion and integrity, particularly with details you may be entrusted with. We trust you to host our guests in a way that we would personally host them in our home. To be hospitable, attentive to the details, their needs and preferences. You will need to be organised, proactive and prompt, quick to respond in both correspondence and tasks. Nothing is ever too much trouble, we will have a can-do attitude. Generocity is more than just a name, we will go above and beyond expectation wherever possible. Immediately after a guest confirms that they are coming, the guest liaison will a confirmation ccing the Senior Pastors. Confirmation will include: Confirmation letter/ information request form/ministry schedule [templates supplied] Upon receiving completed information form, promptly &thoroughly check over the form and organize any accommodation, transport, dietary or ministry requirements. [you may need to send polite reminder to receive form] This information form will be forwarded to Snr Pastors and any applicable lead pastors. After any necessary arrangements have been made and or 2 weeks prior to arrival, you will forward a follow up letter along with a full itinerary which you have prepared. Please also ensure Pastors approve this first and are cced on all correspondence. You will then communicate with the lead pastors and Sunday experience point leader in the applicable campuses. The Sunday experience point leader will then liaise with the service host, creative host and people host and anyone else applicable. You need to ensure all arrangements are confirmed and carried out (flights/drivers/accommodation etc). There are times with these things that not all will go according to plan and at these times you will need to think of a solution on the run. You will need to be at each campus to host the guest speaker and their family and ensure our guest is looked after including food and drinks. If they have any special requests/preferences, you will need to organise to have those things in each of the campuses or take them with you. Ensure that the children are provided for with their own snacks and drinks etc. Touch base with the lead pastors and or guest for any further instructions, do not leave until you are released for the day. 1 week after guest visit, organise a thank you letter (template supplied) cced to senior pastors.

26 26 PEOPLE

27 27 PEOPLE HOST The people host has the great privilege of co-coordinating a team to welcoming believers and non-believers HOME. It is this team that helps make our home welcoming, kind, easy to get around, warm and inviting, they work on the ground to make sure that on the way to encountering God in worship or through a message people are able to relax, to breathe, to feel comfortable and at home and encounter God face to face in relationship with other believers. Loves people Logical thinker Organised Great conversationalist Works well with others The People host is passionate about people! They oversee the Hello team, concierge, new Christians team, connect group leaders (on a Sunday), parents room, info and connection desk personnel, resource centre personnel, organise the prayer teams and any other connections. All elements of the service where people are talking to people and connecting or engaging in some way pre and post service, fall under the people host. The people host understands the value of a personal connection and is committed to facilitating healthy connections in their local campus. Utilise Elvanto to ensure all the above listed areas are adequately rostered and confirmed (by Tuesday). Check in with your teams mid week to see how they are going, communicate any changes or strategies and assist with filling any gaps. Check in with the Sunday Experience Leaders to see if there is anything special or different happening that the teams need to cater for. Personally follow up anyone you feel to. Compile statistics at the end of the service and send through to the Sunday experience leader who will send through to the lead pastor. Include any standout testimonies in this sms report. Mid week (post Sunday), follow up that all connect card details or salvation details have been entered into Elvanto and assign to age group leaders and connect group leaders for follow up. (assist in this process where necessary). Arrive according to campus call time. Facilitate pre-service connect team meeting with Service Host, relay any information to connect teams. Hand out lanyards/t-shirts and ensure the connect team knows of any upcoming events, along with their areas for that Sunday morning. Check in with different team leaders, make sure they are ok for the day, walk through anything that needs to be organised with them or anything different. Ensure team have setup flags or anything else for entry Make sure the info/ connection desks and resource centre have been set up correctly by the venue host. Check in on the parents room to make sure they have everything that they need. Be present and available at all times and be an expert on EVERYTHING GC. Work with the Service Host to ensure pre-service prayer is happening and that pastors/intercessors are available post service for any prayer needs. During the service, stay attentive and give direction to New Christians teams etc where it is needed. Keep your phone handy. Debrief with team and collect all connection cards or information, head counts, & any testimonies to report.

28 28 NEW GUEST POTENTIAL FLOW: ARRIVE HELLO TEAM (carpark) HELLO TEAM (gate) CONCIERGE CONNECT GROUP LEADER NEW CHRISTIAN TEAM INFO/CONNECT DESK ELVANTO WEEKLY FLOW AGE GROUP LEADERS CONNECT GROUP LEADERS

29 29 HELLO TEAM The Hello team is passionate about new people, about creating a warm, inviting entrance to our home. They love to interact and engage with people and are excited to bring life and energy to our home. Fun Loves new people Great connector Works well in a team Great smile Servant heart The Hello team is a fun team of people who look after the carpark and greeting [external] to the church. They are a team of fun, friendly, inviting people who are excited to create an environment that disarms people s perception of what church is going to be like, makes them feel safe and at home in an unfamiliar, sometimes daunting environment. The actual areas covered will vary from campus to campus but the principal is the same, we are there to say Hello! The hello team works with the People Host and/or the Service Host to outwork their role. Be excited to be in the House of God, and love people! Utilise elvanto to check your roster and list any unavailable dates. If there is anything out of the ordinary or anything you are unsure of, please contact either the host or team leader during the week. Meet pre-service with Service/People host to find out any special instructions for the service and pray together. Ensure you are well informed on church events, dressed appropriately including volunteer shirt/lanyard (and high res for car park). Ensure you are aware of and help to set up different greeting areas. Say Hello to everyone arriving, where necessary open the gate/door, help with prams etc. Be available for people s needs without being invasive. Remain in your area until the designated time, then please come in to enjoy the service. Follow through on connection process where it applies. Ensure all equipment is returned and storage cupboards are in good working condition. Assist with pack down and lock up.

30 CONCIERGE The role of the concierge team is to create an atmosphere pre and post service that is warm, welcoming, inviting, easy to get around and feels like home. They use systems and processes, without guests being aware, to make sure that people are able to find their way around our home, that they have the information they need, and that there is always someone they can speak to or ask for help. Fun Loves new people Great connector Servant heart Talks easily to people Works well in a team The concierge is a team of people that exist to welcome everyone, show new guests around, introduce guests to someone they can connect with as well as to assist people in finding a comfortable appropriate seat. They are the expert of our home, all its ministries & events and are happy and available to help wherever they can. Utilise elvanto to check your roster and update your availability. Check calendar on elvanto and be aware of any upcoming events. If there is anything out of the ordinary or anything you are unsure of, please contact either the host or your team leader during the week. Meet pre-service with Service/People host to find out any special instructions for the service and pray together. Ensure team you are well informed on church events, dressed appropriately including volunteer shirt/lanyard. Ensure you are positioned strategically to greet and welcome guests, be aware where the rest of your team are. If a new guest arrives, welcome them, introduce yourself, hand them any applicable flyers and ask if it is their first time today and if they know anyone here. Ask if they would like you to show them around. Be aware to kindly let any parents know about the children s program/parents room and take them to the sign in desk. If possible, show them around, explaining where the toilets are and that they will be welcome to join us for coffee/dinner after church. If they know someone, help them to find that person, if not, introduce them to one of the connect group leaders (if not possible, a new Christians volunteer), someone who you think they may click with or will match their demographic. When necessary, man the information desk and resource centre, ensure it is up to date on all upcoming events etc. Remain present throughout the service, contactable and having an eye over everything. Engage in second half following through on any new connections and making sure that new people are being connected to a connect group leader or key person age and gender appropriate in the life of our church, if necessary help them fill in a connect card. At the end of the service report on key statistics and testimonies to the people host. Ask team to assist in pack down of all people areas.