FAQs (Frequently Asked Questions)

Transcription

1 FAQs (Frequently Asked Questions) Question What is Haj Committee of India? What is the role of Haj Committee of India in India? What is the role of Haj Committee of India in the Kingdom of Saudi Arabia? What is Haj Application Form? How do you fill the Haj Application? What is Haj Guidelines? What is C.G.I., Jeddah (Consulate General of India - Jeddah)? Answer Haj Committee is a body constituted under the Act of Parliament No.35 of Haj Committee of India is empowered by the Government of India to make arrangements for Indian Pilgrims only in India, under the present Norms. These arrangements include announcement for Haj, floating Haj Applications with the help of State Haj Committees, arrangement of bank for procurement of foreign exchange, arrangement of accommodation for the Pilgrims in the Kingdom of Saudi Arabia with the help of Consulate General of India, Jeddah, finalization of air journey i.e. arrangement of flight tickets (to & fro journey) for the Pilgrims traveling from various Embarkation Points(with the help of M/o Civil Aviation). Formation & implementation of various Policies for the benefit of Haj Pilgrims, Orientation / Training of Haj Pilgrims with the help of State Haj Committees. The role of Haj Committee of India in the Kingdom of Saudi Arabia is to monitor the facilities made available to the Pilgrims and in case of shortcomings bring it to the notice of the concerned agencies and to get the same redressed. Thus, the role of Haj Committee of India is limited to advisory level in the Kingdom of Saudi Arabia. Haj Application Form is a set of detailed information required to be filled in by the intending Pilgrim for primary registration for Haj Pilgrimage for the particular year in the light of Haj Guidelines formulated for the purpose. Haj Guidelines is available in the shape of a small booklet, which contains a set of detailed information about various aspects of Haj, dos & donts for the intending Pilgrims besides information about how to fill the Haj Application for the Haj Pilgrimage. It is Imperative on the part of each applicant to thoroughly go through Haj Guidelines before filling-up the Haj Application Form. The Consulate General of India is a foreign office stationed in Jeddah City of the Royal Kingdom of Saudi Arabia, functioning under the Ministry of External Affairs, Government of India.

2 What is the role C.G.I., Jeddah (Consulate General of India - Jeddah) with regard to Haj Pilagimage? What is State Haj Committee? What is the role of State/UT Haj Committees? How can we obtain the Haj Application Form? What is Haj Announcement? What needs to be done after obtaining the Haj Application Forms? Who can apply for the Haj Pilgrimage? Who cannot apply for Haj? The responsibility to look after all Indian Haj Pilgrims upon reaching Jeddah / Madinah Munawwarah Airport is that of the Consulate General of India Jeddah. Besides this, it also maintains liaison with the Haj Committee of India, Ministry of External Affairs, Ministry of Civil Aviation, Government of India, State Haj Committees, especially those handling Embarkation Points, Maktabul Wukula Al-Muwaheed, Jeddah and other allied agencies involved in the Haj pilgrimage. State Haj Committees are constituted by the respective State Governments.Each state in India has a corresponding State Haj Committeeand all these report to the Central Haj Committee, Mumbai. The role of State/UT Haj Committee begins from the initial stage of making Haj Application Forms available to intending Pilgrims of their respective States, receiving Haj Applications, scrutinisingthese Haj Application Forms, preparation of Data, forwarding of Haj Applications, remittances & Data of Pilgrims in the prescribed format to Haj Committee of India, Orientation & Training of Pilgrims and implementing various directives issued by the Haj Committee of India for the Haj Pilgrims. Haj Application Forms can be obtained either from the office of the State/UT Haj Committee or can be downloaded from the website of Haj Committee of India [www,hajcommittee.com]. Haj Committee of India publishes Announcement of various policies, decisions taken by the Government for Haj and the guidelines formulated by Haj Committee of India( in the light of the above policies and thereby floats Applications for Haj.through selected Newspapers and electronic media. This is termed as Haj Announcement. Thoroughly read the Guidelines and Instructions part printed on the Haj Application Form, fill the Haj Application accordingly, visit the nearest branch of State Bank of India and deposit (non-refundable) Rs.200/- per applicant towards Registration Fee, submit the Haj Application in the office of the respective State Haj Committee and obtain Cover No. (Registration No.). Any Indian Muslim, who is sound in health and can bear the expenses of the Haj Pilgrimage can apply for Haj. The following are ineligible to apply for Haj: All Non Muslims, Persons suffering from Polio, Tuberculosis, Congestive

3 Cardiac & Respiratory Ailments, Acute Coronary Insufficiency, Coronary Thrombosis, Mental Disorder, Infectious Leprosy, AIDS and / or any other communicable diseases or handicaps, Lady not accompanied by a mehram, Lady in the advanced stage of pregnancy, Who is Cover head (Group Head)? Can a lady be the Cover head? Can two or more covers be re-grouped? Who is a companion? Can a companion avail separate flight date? Who is a Nominee? Who is a Mehram? Who is an NRI Haj Applicant? What is the procedure for NRIs for the submission of International Passport? Which is the last date for NRIs to submit their International Passport etc. Where should the NRI Haj Pilgrims submit their International Passport etc. Can a Passport once submitted in Haj Committee of India be obtained for business / Umrah / other Visit abroad? Person against whom any Court Order prohibiting him / her from undertaking foreign travel. Cover head (Group Head) is a person, whose application shall be given the first serial number in a particular cover. He shall bear the full responsibility of the other applicants registered in his cover. No. Only a male can be the head of the Cover. No. A companion is the nearest relative of the Pilgrim. For 70+ category companion shall be husband/wife, brother/sister, son/daughter, son-in law/daughter- inlaw only. No. For the Haj Pilgrimage, a Nominee is a person nominated by the Haji, who can be contacted in India in case of any emergency. The male companion of a lady pilgrim(s) during the entire course of Haj journey (as described in SHARIAT), is called a Mehram. An NRI Haj Applicant is a person who is a citizen of India but not staying in India and has applied for the Haj Pilgrimage. The selected Haj Pilgrim of Indian origin residing abroad is required to submit the following documents : 1) Self-attested Copy of Passport. 2) Copy of Working / Residing Visa. 3) Copy of Employment Letter showing working in that country. The selected Haj Pilgrim of Indian origin residing abroad should submit the required documents by10 th September, NRI Haj Pilgrims should submit the documents directly in the office of the Haj Committee of India, i.e. Haj House, 7-A, M.R.A. Marg, Mumbai Yes. It is possible to take back the original passport on producing the required documents indicating the purpose of visit abroad provided HAJ VISA has not been endorsed on the Passport.

4 How can a Pilgrim cancel his / her Haj journey? Can a Cancelled Pilgrim be revoked? If yes, how? If no, why? Is substitution allowed? Where do we make the payment of the Processing Fee? Please let me know the Account Number for making the payment of Rs. 200/-, towards Processing Fee? The pilgrim should submit / forward his / her Cancellation Letter, duly signed, preferably by the Cover Head also, in the office of the respective State Haj Committee. No. The vacancy due to cancellation received from provisionally selected / confirmed pilgrims is filled up with the wait-listed pilgrims. Substitution is allowed with respect to the Mehram cases only, subject to the availability of Haj Seats. The Processing Fee is to be remitted through Core Banking System, available in all the branches of State Bank of India A pay-in-slip (pink colour) for payment of Rs. 200/- per applicant towards non-refundable amount is enclosed along with the application form. The Account Number is already printed on the pay-inslip (pink colour) for Haj 1433 (H) However, for information, the account number for the payment of processing fee is (Account number of the Haj Committee), maintained with the State Bank of India, Mumbai Main Branch, Mumbai. Who is Repeater? Can a Repeater apply for Haj? Repeater is a person, who has performed the Haj throughthe Haj Committee of India during last five Years viz Block Year (for Haj 2012). There is a total BAN on repeatersapplying for Haj. If anyone is found to have furnished false / incorrect information in this regard, he would be strictly dealt with. His / her entire deposited amount shall be forfeited. And he / she will be prosecuted for making a false declaration. This restriction applies even for the performance of Haj-e- Badal. What is Registration / Cover No.? Cover No. consists of the following parts :- 1) State Code (for example) : DL for Delhi 2. F for general / R for reserved category 3) Serial Order of Registration (for example) : ) No. of applicants in the Cover (for example) : 3 5) No. of Infants (for example) : 1 The sum of the above would appear as COVER NO. DLF / DLR How many persons can apply in one Not more than FIVE Adult Pilgrims (plus) two Infants cover? are allowed to apply in one cover. Can intending Pilgrims having no close relationship with each other apply in one cover? Can a cover be split? Can a person apply from more than one State / U.T. or apply more than once Persons having close relationship only can apply in one cover. No, Cover once generated through the computer will not be split in any case. No, all such applications shall be summarily rejected and will not be considered in any state/ut. The entire

5 from same State / U.T. What will happen if somebody does so? Is it compulsory to attach a photocopy of the International Passport while submitting the Haj Application? What are the number and size of the photographs to be submitted alongwith the International Passport? Where one can submit his / her original International Passport, original copy of remittance receipt(s) and the latest photographs. Can Pilgrims registered under one Cover be allowed to submit their Passports separately. Is International Passport mandatory for Haj Pilgrimage through Haj Committee of India? If so, what should be the validity of such Passport? What is the meaning of Last Date? What is Qurrah? How Qurrah is conducted? Where is Qurrah applicable? What is Haj Committee Quota? What is State Quota? What is Reserved Quota? Who can apply under Reserved Quota? amount deposited by them shall be forfeited Yes. Latest passport size (3.5 cms. X 3.5 cms) colour photographs of front pose having white background needs to be submitted alongwith International Passport. In the office of the respective State / U.T. Haj Committee. No. Cover head is required to collect all the necessary documents viz. International Passport, latest photographs of each pilgrim in the cover and their original copy of remittance receipt(s) of advance Haj amount of Rs.51,000 and submit the same in the office of respective State / U.T. Haj Committee and obtain proper receipt thereof and preserve this receipt till the end of their Haj journey. It is better to get a photocopy of this receipt and distribute the same among all applicants of that particular cover for record purposes. Yes, valid International Passport is mandatory for applying for Haj The Passport should be valid upto at least 31 st March, 2013, otherwise the Haj Application will not be accepted. The last date fixed for the receiving of Haj Application Forms in the office of respective State / U.T. Haj Committees is called the Last Date. Qurrah means draw of lots. Cover numbers are randomly selected by the computer using specific software. Qurrah is held in certain States / U.Ts., where the number of Haj Applications received exceed their allotted Haj Quota. Quota is number of seats made available by the Government of India to the Haj Committee of India State Quota is the total number of Haj Seats allotted to each state in proportion to the Muslim Population of that State as per census. The Haj seats kept reserved to accommodate certain categories of pilgrims are called Reserved Quota. The following are eligible to apply under the Reserved Quota;provided they have not performed Haj earlier :- 1) Haj Applicants above the age group of 70 years (as on ). 2) Haj Applicants who have continuously applied for Haj for the last three years (i.e 2009,2010,2011)and were not selected in the

6 Can a person applying under the Reserved Category be directly given the Provisionally Selected status. What is Government Quota? What is difference between General Category and Government Quota? What special facilities are available in the Government Quota? What documents are required to be attached while applying for Haj Seat(s) under Government Reserved Quota? What is the concession I will get under the Government Quota? When should I apply under Government Quota? the Where should I send my application for applying under the Government Reserved Quota? What is the meaning of the term Provisionally selected? How do I know about the release of Haj Seat(s) under Government Quota? Qurrah. No. Because Qurrah would be conducted in case the number of Haj Applications received under the Reserved Category exceeds the number of Haj Seats allotted to a particular State / U.T. Out of the total quota of the Haj Committee of India, certain seats are earmarked under Government Reserved Quota by the Government of India. The quota allotted to the State / Union Territories Haj Committees for the selection of the pilgrims of their state through Qurrah is called the General Category and the seats released by the Ministry of External Affairs is called Government Quota. The facilities in the General Category and the Government Quota are the same. No special facilities are available in Government Quota. 1) Application should be submitted along with one recent passport-size photograph of each pilgrim. 2) Application should be recommended by an M.P. / Central or State Minister. 3) Attested copy of any of the following documents must be attached alongwith the application: i) Ration Card ii) Driving Licence iii) Identity Card iv) Voter s Identity Card v) PAN Card The amount charged under the General Category and the Government Quota is the same. There is no concession in the amount charged from Government Quota Pilgrims. After your cover does not get selected in the draw of lots i.e. only rejected Haj Applicants should apply for the Government Quota Haj Seats. The Under Secretary (Haj), Government of India, Room No.411, 4 th Floor, Indian Society of International Law (ISIL) Building, Bhagwan Das Road, New Delhi Provisionally selected means SELECTED IN QURRAH (Draw of Lots). The Ministry of External Affairs, Government of India, New Delhi releasesthe Haj Seats in favour of intending Pilgrims and forwards the lists of selected applicants under Government Quota to the Haj Committee of India. The same is also displayed on the website of Haj Committee of India for the information of the selected

7 What should I do after the release of Government Quota Haj Seat(s) in my favour? Can a person who has already performed the Haj Pilgrimage through the Haj Committee of India during the last five years under General Category apply for selection under the Government Reserved Quota? Which accommodation category will be allotted to me in Government Quota? What is the meaning of the term Rejected. What is the meaning of the term Waiting List? How and when do the Waiting List Applications get the Provisionally Selected status? When does a Provisionally Selected Pilgrim get the CONFIRMED Status? What is the last date for the submission of International Passport &the Advance Haj amount? What is Advance Haj amount? What is Balance Haj amount? What is Accommodation Category? applicants. You should forward Passport(s) and original copy of deposited amount(s) receipts to your respective State Haj Committee or Haj Committee of India. No. Accommodation category of Government Quota Pilgrims is decided on the basis of the availability of accommodation units in a given category. Rejected means NOT SELECTED IN QURRAH. This term is also used for the non- selection of REPEATER Haj Applicants. After provisional selection of the pilgrims as per the allotted quota of the respective states, the remaining Haj Applications of that State are put on the waiting list in a serial order. Haj Committee of India / State Haj Committee receives few requests for CANCELLATION from the Provisionally Selected Pilgrims. In addition to this, the Government may increase the Haj Quota by allotting some additional Haj Seats. These vacant seats are filled up by provisionally selecting the Waiting List Applications. Waiting List applications are provisionally selected strictly according to their serial order in the Waiting List. The provisionally selected pilgrim, after the submission of his / her valid International Passport alongwith the remittance receipt for the Rs.51,000/- per head within the prescribed last date would be granted Confirmed Statusafter scrutiny by HCOI. 11 th June, For Haj 2012, Rs.51,000/- per head has been fixed as Advance Haj amount Amount. Haj Committee of India finalises the exchange rate for Indian Rupee in terms of Saudi Riyal through the tender process. The entire amount is calculated on the basis of this rate of exchange after taking into consideration the ACCOMMODATION Category opted by the particular pilgrim. The balance amount after deduction of Rs.51,000/- from this calculated amount is called Balance Haj amount. Haj Committee of India procures accommodation units

8 How many types of Accommodation Categories are there for Haj 2012 in Makkah Mukarramah? What are the rentals of accommodation for GREEN & AZIZIYA Categories in Makkah Mukarramah Can Accommodation Category be changed? How many types of Accommodation Categories are there for Haj 2012 in Madinah Munawwarah? What are the accommodation rentals at Madinah Munawwarah? What is the meaning of Exemption Category? What is Rubat? How many Rubats are available for the Indian Pilgrims in Makkah Mukarramah? How many Indian Rubats are available in Madinah Munawwarah What is the capacity of each Rubat? How do I avail Exemption from the purview of Reserved Accommodation Scheme in Makkah Mukarramah / Madinah Munawwarah? What is the last date for submission of Allotment Letters to Haj Committee of according to the requirement in each category through Consulate General of India, Jeddah. Usually, Accommodation Units are categorized in terms of their distance from the outer periphery of Haram Sharief. There are two categories for the Pilgrims of Haj These are : 1) Green (buildings which fall within a 1500 meters radius from the outer periphery of Haram Shareif) 2) Aziziya (buildings located within Aziziya area of Makkah Mukarramah) GREEN Category = SAR.4500/- per Unit. AZIZIYA Category = SAR.2620/- per Unit. No. Accommodation Category once opted for will not be changed. However, in case of need, Haj Committee of India has the discretion to upgrade / downgrade the Accommodation Status. There is a uniform category of Accommodation in Madinah Munawwarah. Saudi Riyals 500/- per pilgrim. Pilgrims not availing accommodation provided by Haj Committee of India and making accommodation arrangements on their own by obtaining Allotment Letters from any legitimiate Rubats come under the Exemption Category. Some buildings in Makkah Mukarramah & Madinah Munawwaray which have been Wakfed (donated) by some Nawabs of some earlier States for the free stay of Pilgrims of their States / territory are called RUBAT. There are six (6) Indian Rubats available which are 1) BOHRA Rubat; 2) BHOPAL Rubat; 3) TONK Rubat; 4) ARCOT Rubat; 5) HYDERABAD Rubat; & WAKF IMDADULLAH AL-HINDI. In addition to this, Madrasa-e-Saulatya is also available. Three (3). 1) BOHRA Rubat ; 2) BHOPAL Rubat & 3) TONK Rubat. Depends upon the Tasreeh( licence) issued by the Saudi authorities. Pilgrim who wishto stay in any of the Indian Rubats should obtain an Allotment Letter issued by the concerned Rubat Authorities and submit it to the Haj Committee of India within the stipulated last date.. 31 st July, Allotment letter received after the last date will not be accepted and the concerned Pilgrims

9 India? will come under the Reserved Accommodation Scheme. What type of accommodation is Large fire-proof tents are erected. Many pilgrims will provided in Mina? have to share one tent. Is there any provision to get a separate No. room in my building of residence in Makkah Mukarramah & Madinah Munawwarah? How much accommodation space will I will get during my stay? The space entitlement per pilgrim is 4 sq. meters (4 meters x 1 meter). What is the meaning of parameters? The distance of the buildings from the outer periphery of Haram sharief (not Kaba) in Makkah is called parameters. What are the facilities available in the building? The accommodation hired in the holy cities has all the basic facilities, as prescribed by the Saudi Arabian Regulations. No special quality/facilities are available in the buildings in Makkah Mukarramah & Madinah Munawwarah. (TO BE MODIFIED IN THE LIGHT OF GUIDELINE OF CGI). What is the period of Haj Pilgrimage fixed for Haj 2012? Is there any provision for shorter/longer stay, return through other airlines, halt of choice during the return journey or change in the flight date of return journey? What is Outward Haj Journey? What is Inward Haj Journey? What is Embarkation Point? At present, how many Embarkation Points are available in India? Please mention the names of all Embarkation Points with code (if any)? Can a Pilgrim choose an Embarkation Point for himself / herself other than the one decided by the Haj Committee? Haj Period can be in the range of Days (depending upon the finalization of the flight schedules by the concerned Airlines. No. There are no such provisions. Round Trip Air tickets are issued by the Airlines. Pilgrims should strictly abide by the travel schedule by the allotted flight on stipulated date & time. Otherwise, they may face unnecessary hardship like the cancellation of Haj seat (in case of onward(outward Haj journey)etc. Travel of the pilgrims from India to the Kingdom of Saudi Arabia is called Outward Haj journey. Travel of the pilgrims from Saudi Arabia to India after the Haj Pilgrimage is called Inward Haj journey. Embarkation Point is a place / Airport, where the pilgrims of the respective State / U.Ts. report for the completion of travel formalities and accordingly undertake outbound Haj Charter Flight. 21. These are Ahmedabad (AMD), Aurangabad (IXU), Bangalore (BLR), Bhopal (BHO), Calicut (CCJ), Chennai (MAA), Delhi (DEL), Gaya (GAY), Goa (GOI), Guwahati (GUW), Hyderabad (HYD), Indore (IDR), Jaipur (JAI), Kolkata (CCU), Lucknow (LKO), Mangalore (IXE), Mumbai (BOM), Nagpur (NAG), Ranchi (IXR), Srinagar (SXR) & Varanasi (VNS). No, Embarkation Point is decided on the basis of the current residential address mentioned in the Haj Application Form and not on the basis of the address

10 I have filled the Haj Application Form from Uttar Pradesh Embarkation Point and because of my service/job I am my residing at Mumbai with my family members. Can I go from Mumbai for Haj? If the pilgrim wants his/her flight date information, what should he/she do? When will the passport with visa and flight tickets be distributed to the pilgrims? How much is the Airfare for Haj through Haj Committee of India for Adult, Child & Infant? Will the pilgrims traveling in the initial Haj Charter flights go to Madinah Airport or Jeddah Airport? What is the date of commencement of the Haj Charter Flightsfor Haj-2012? When the pilgrim comes to receive his passport then what are the documents mentioned in the Passport. The Pilgrims are compulsorily required to travel from their natural zonewise Embarkation Point. Change of Embarkation Point is not allowed. No, you can t go from Mumbai. Embarkation Point is decided on the basis of the current residential address given in the Haj Application Form and not on the address mentioned in the passport. The Pilgrims are compulsorily required to travel from their natural zonewise embarkation points. All the flights arrangements are made based on the present residential address. Embarkation Point changes result in unused seats and loss. Hence it is not permitted. Haj Committee of India dispatches Flight Intimation Card to the postal address of the Head of the Cover by post. If the pilgrim does not receive his intimation card then he should do as follows : a) Call at the Haj Committee of India, Mumbai. b) Call at concerned State Haj Committee. Open the Haj Committee of India website and go to pilgrims inquiry option and enter his/her cover number.all the details will be displayed. They are given normally hours before the date of pilgrim s departure. This will be communicated once the Government of India decides the Airfare to be collected from each pilgrim. Infants: - For infants between 0 2 years age (till )charges 10% airfare of Adult Pilgrim and applicable taxes. Adult & Child: - The charge for Adult/Child Pilgrim for Hajis the same. The air fare to be charged will be decided by the Govt of India. Pilgrims travelling in the initial flights shall be disembarked either at Jeddah or Madinah Munawwarah Airport as per flight schedule designed by the airlines and this information will be given to the pilgrims before the departure. Haj Charter Flights will operate between to The pilgrim should carry his pay-in slip and intimation card with him at the time of reporting.

11 he should carry? Are all pilgrims in the cover required to be present at the reporting place for booking of flight and collecting passport & boarding passes etc.? How long is the stay in the Kingdom of Saudi Arabia? How many Suitcases/Handbags should be carried on the journey?` What is the duration of the flight from the Indian Airport to the Jeddah Airport or Madinah Airport? Cover Head or any person duly authorized on his behalf may complete all formalities and collect the travel documents etc. The duration of stay of the pilgrims may be 30 to 40 days and may vary as per the schedule provided by the airlines and approved by General Authority of Civil Aviation, Kingdom of Saudi Arabia. This includes the dates of travel also. Two Suitcases having (Length + Breadth + Height = 158 CM)not weighing more than 22 kgs. each and One Handbag of standard size (22 x 16 x 8 ) not weighing more than 10 kgs. Please find Annexure 1 below : Ans. Normally the duration of flights is as under.some times due to technical snags/bad weather which are beyond human control, the duration of flights may increase. ANNEXURE - 1 Sr. Embarkation No. Points 1 AHMEDABAD (AMD) 2 AURANGABAD (IXU) 3 BANGALORE (BLR) 4 BHOPAL (BHO) Destination Duration of Flight India to KSA HOURS MINUETS AHMEDABAD TO JEDDAH AHMEDABAD TO MADINAH AURANGABAD TO JEDDAH AURANGABAD TO MADINAH BANGALORE TO JEDDAH BANGALORE TO MADINAH BHOPAL TO JEDDAH 05 22

12 BHOPAL TO MADINAH CALICUT (CCJ) 6 CHENNAI (MAA) 7 DELHI (DEL) 8 GOA (GOI) CALICUT TO JEDDAH CALICUT TO MADINAH CHENNAI TO JEDDAH CHENNAI TO MADINAH DELHI TO JEDDAH DELHI TO MADINAH GOA TO JEDDAH GOA TO MADINAH GAYA (GAY) 10 GUWAHATI (GAU) 11 HYDERABAD (HYD) 12 INDORE (IDR) GAYA TO JEDDAH GAYA TO MADINAH GUWAHATI TO JEDDAH GUWAHATI TO MADINAH HYDERABAD TO JEDDAH HYDERABAD TO MADINAH INDORE TO JEDDAH INDORE TO MADINAH (2) - Sr. Embarkation No. Points 13 JAIPUR (JAI) 14 KOLKATTA (CCU) Destination Duration of Flight India to KSA HOURS MINUETS JAIPUR TO JEDDAH JAIPUR TO MADINAH KOLKATTA TO JEDDAH KOLKATTA TO MADINAH 06 39

13 15 LUCKNOW (LKO) 16 MANGALORE (IXE) 17 MUMBAI (BOM) 18 NAGPUR (NAG) 19 RANCHI (IXR) 20 SRINAGAR (SXR) 21 VARANASI (VNS) LUCKNOW TO JEDDAH LUCKNOW TO MADINAH MANGALORE TO JEDDAH MANGALORE TO MADINAH MUMBAI TO JEDDAH MUMBAI TO MADINAH NAGPUR TO JEDDAH NAGPUR TO MADINAH RANCHI TO JEDDAH RANCHI TO MADINAH SRINAGAR TO JEDDAH SRINAGAR TO MADINAH VARANASI TO JEDDAH VARANASI TO MADINAH What will be the procedure after reaching the Jeddah or Madinah Airport? Upon arrival at Jeddah/Madinah airport the Haj Mission Officials will assist in completing the required formalities of the Saudi Arabian Governmental Agency. After this the pilgrim has to board the bus of the Moallim to his allotted accommodation either in Makkah/Madinah. While doing so the passport of the

14 pilgrim will betaken by the respective Moallim officials. How much time will it take for the pilgrims after reaching at Jeddah or Madinah Airport to complete the formalities? How much time will it take to reach the Makkah(Hotel) from the Jeddah airport? How much time will it take to reach the Madinah City(Hotel) from the Madinah Airport? What are the rules with respect to the Zam Zam Water? Should the pilgrim bring it himself or will it be provided by the Airlines at the disembarkation point at the time of arrival in India.` What is the procedure of tagging of Baggages in the KSA? What is the expected date of commencement of the return flights? What is the Insurance claim procedure in case of loss of cash or baggages/belongings? What is the claim procedure in case of lost baggages/belongings? Due to peak Haj season it may take around 5hours to complete the immigration/custom formalities. The distance between Jeddah and Makkah is around 75KM which may take 4 to 5 hours during the peak Haj season. The time will be approximately 1 hr. The Pilgrims are advised not to carry the Zam Zam Cans separately alongwith them at the time of return from KSA. The airlines will provide 10 liters of Zam Zam Can to each and every Pilgrim at their disembarkation point. From Haj-2011, the CGI, Jeddah has introduced City Check-in Service. Baggages of the pilgrims were collected by the airlines from their respectivebuildings at Makkah Mukarramah and Madinah Munawarrah 24 to 30 hours in advance of their flight departure and baggage tags were handed over to the Pilgrims there itself. Return flights from the Kingdom of Saudi Arabia are expected to start from and the last flight may return to India by A Pilgrim who loses his/her cash or baggage has to approach his Indian Haj Mission Branch Office. Assistant Haj Officer of the branch will scrutinize the case and present a report. The Pilgrims have to approach the General Welfare Wing of the Indian Haj Mission main office at Makkah / Madinah and present the report. The General Welfare Section will further process the case with all required documents and forward it to the insurance company for claims. Indian Pilgrim Welfare Fund has a mechanism to provide some interim relief for the Pilgrims who lose their cash. At the time of departure/arrival from Airport in India and Kingdom of Saudi Arabia pilgrims are advised to handover standard baggages to the

15 concerned airlines at the check-in counter for issuing baggage tags. Please insist on a baggage tag. Upon reaching if you find any baggages missing or damaged do the following:- a) Rush to the airlines lost baggage desk nearest to the baggage area. b) Show them the missing baggage tag to lodge a complaint. c) Fill in properly the Property Irregularity Report (PIR) and take a copy. If the pilgrim returns to India by purchasing his own ticket, can he claim a refund for one-way air ticket? Will I get assistance at Indian airports / Saudi Arabia airports? Will the Moallim provide me assistance in performing Umrah and Haj? Doing the Haj, will the passport be with me or with the Moallim? What about surface transportation in the Kingdom of Saudi Arabia? What are the documents that I should I carry during the journey? d) If you do not get your luggage till the last flight, file a complaint with the airlines directly along with all the relevant travel documents for the claim of lost baggages or compensation from the Airlines. Since charter tickets are non transferable, no refund is payable even if the return journey portion remains unutilized for any reason. Yes, the Pilgrims will be assisted by the Executive Officer and Officials of State Haj Committees and Social Workers at Indian airports and the team of Officers/Officials of Indian Haj Mission at Saudi Airports. Of course. Moallim through its representatives do provide assistance for performing the Umrah and Haj rituals during the five days of Haj. As per the Saudi rules, the passports will be retained by the Moallim on arrival in KSA and will be handed over to the pilgrims only at the time of departure at the airports. Upon arrival in the Kingdom of Saudi Arabia the pilgrims will be transported to the Holy Cities by bus. The following documents are compulsorily required:- Passport, Air Ticket, Immigration Card (embarkation &disembarkation), Health and Training card(hat

16 What are the restricted/banned items during my Haj journey? Card), Bracelet, Identity Card issued by HCoI etc. The import of Khash-Khash or Narcotics in any form into the Kingdom of Saudi Arabia is banned.all the Pilgrims are, therefore, advised in their own interest not to carry Khash-Khash or any commodity resembling these drugs with them during their journey to Saudi Arabia. 4) Why are there are 3 parts in the pay-inslip for the remittance of Processing Fee? Is there any Processing Fee for the Child / Infant? Are there any other charges for the accompanying Child / Infant? All the 3 parts in the pay-in-slip are similar. The Bank copy will be detached by the State Bank of India at the time of payment by the Applicant to the Bank Cashier. The second copy has to be submitted to the concerned State / Union Territory Haj Committee along with the application form and the third copy is to be retained by the applicant for record purposes. The Processing Fee for a child is Rs. 200/- each, while there is no Processing Fee for an Infant. A Child above 2 years accompanying his parents will be considered an adult Pilgrim and the full amount of airfare and Haj Amount has to be paid for him accordingly. For infants between 0 2 years age (those born on or after 31 st October 2010) charges 10% airfare of Adult Pilgrim and applicable taxes. The total Haj amount payable for Haj 1433 (H) 2012will be finalized later. What is the meaning of the term For the Haj 2012, a child who was born on or after 31 st

17 INFANT? What is the meaning of the term CHILD? What is Transaction ID (Bank Journal No.)? Can the photo copy of the pay-in-slip be used to deposit the amount in the State Bank of India? What is the purpose of writing the Mobile Number in the pay-in-slip? What is the last date for making the payment of the Processing Fee? What is a Bank Reference Number? What is the last date for the payment of the Advance Haj Amount ( Green Slip)? October 2010 is termed an infant. For the Haj, any child between the age of 2-16 years comes under the category of child. This column will be filled-up by the branch of State Bank of India, where the Pilgrim will deposit the amount towards Advance / Balance Haj Amount. Yes, there are no restrictions against using the photo copy of the pay-in-slip. It can also be down-loaded from the website of the Haj Committee of India, Mumbai. In case of wrong entry by the applicant or by the bank official, the applicant can easily be contacted to rectify the error. Important information regardingthe Haj journey is also given to the Pilgrims through SMS. Since the last date for accepting Application Forms by the State / Union Territory Haj Committee has been fixed as 16 th April, 2012 by the Haj Committee of India, no amount will be accepted by the Bank after the closing date. It is an alphanumeric number for the provisionally selected Pilgrims which shall be communicated by the State / Union Territory Haj Committee, in the provisional selection letter. The number must be quoted compulsorily for depositing Advance / Balance Haj Amount in the bank pay-in-slip meant for the purpose. e.g. if the cover number of the Pilgrims has been registered as APF or APR , then the Bank Reference Number will be: Year of travel followed by the State Code, followed by the Category (fresh or reserved category, F or R ) and lastly the cover number allotted to the Pilgrims by the State / Union Territory Haj Committee. Accordingly, the Reference Number will be marked as: 2012APF1234 or 2012APR All the Pilgrims selected in Qurrah for Haj 1433 (H) 2012, through the Haj Committee of India, should pay Rs. 51,000/- as advance Haj Amount and Miscellaneous Dues ( Green Slip ) in the Haj Committee of India s Bank Account No. FEE TYPE 25, maintained with State Bank of India, through Core Banking System available across various branches of State Bank of India, having this facility. It is to be noted that, no Bank Draft / Cash will be accepted by the Haj Committee of India. The Bank Reference Number has to be recorded in the pay-in-slip, before submitting the same to the Bank. Transaction ID (Bank Journal No.) will be entered by the State Bank of India. The pay-in-slips (Green

18 What is the last date for payment of Airfare & Balance Haj Amount (Green Slip )? How can I confirm that the payment made by me towards Advanve / Balance Haj Amount has been credited against my Cover Number? Who is to be contacted, in case of any difficulty / doubt? Will I get Foreign Exchange? What can I do, if my luggage or money is lost? Is there any provision of Insurance in case of Pilgrims proceeding for Haj? Will there be any transport facility during my stay in the kingdom of Saudi Arabia, during Haj Pilgrimage? colour) for advance / balance Haj Amount is Attached in the guidelines booklet (last page). The copy marked for the Haj Committee of India should be forwarded to this office for reference and record. The Pilgrim copy has to be retained by the pilgrim, as it will be required to be submitted at the time of completion of booking formalities. The last date for the payment of Airfare and Balance Haj Amount (Green Slip) in Haj Committee of India s Bank Account No. FEE TYPE 25 maintained with State Bank of India is 19th July, The Pilgrims are requested to strictly follow the dates as mentioned in the Guidelines to avoid any hardship, otherwise the Pilgrim shall lose the confirmed Haj Seat and Wait-listed application will be considered against these seats. The copy marked for the Haj Committee of India should be forwarded to this office for reference and record. The Pilgrim copy has to be retained by the pilgrim, as it will be required to be submitted at the time of completion of booking formalities. For the confirmation details please refer to our website: Please contact the State Bank of India, Mumbai Main Branch for inquiry / doubt on Mobile No As per the present policy, each Pilgrim is entitled to a cash amount of SAR 2,100 against payment in Indian Rupees. The same will be handed over to the Pilgrim by the designated Bank, before their departure at the Airport. The Pilgrims can procure extra foreign exchange either from the bank or from any authorized foreign exchange dealer on their own. You should immediately report the matter to the Indian Haj Mission Office located at Jeddah / Madinah Haj Terminal, Makkah Mukarramah or Madinah Munnawrarrah, as the case may be. For the benefit of the Pilgrims, Haj Committee of India has arranged Group Insurance Compensation Scheme, towards Accidental Death, Cash Loss and Baggage Loss. Pilgrims are advised to register their claims in the Indian Haj Mission Office. The transportation in the Kingdom of Saudi Arabia is made by the Transport Syndicatesince the Pilgrims have already deposited the amount towards transportation with the Haj Committee of India before their departure (which is included in the Haj Amount). Bus services will be provided to the Pilgrims for Jeddah/Makkah/Madinah & Mashaer Region as per Saudi rules.

19 What is the rate of Qurbani in Bank? How is the Foreign Exchange rate fixed? What is Health And Training Card? How it is useful to the Haj Pilgrim? During last Haj, the rate of Qurbani was fixed at SAR 430/- by IDB. Pilgrims in their own interest are advised not to fall prey to any touts, asking for money towards Qurbani at a low rate, as past experience shows that such people run away taking money, without performing Qurbani and dupe the pilgrims. Pilgrims may purchase Qurbani ticket either from the authorized Bank or may go to the slaughter house themselves, for performing the religious rites. Each year, the rate of 1 SAR (Saudi Arabian Riyal) in terms of INR (Indian Rupees) is fixed by inviting sealed quotations from various Banks. The work relating to distribution of SARs in cash to the Pilgrims at all the Embarkation Points is given to the Bank, who has quoted the lowest rate of One Saudi Riyal. Health And Training Card (HAT CARD) is provided by State / U.T. Haj Committee upon submission of Passport & Pay-in-Slip of Advance Amount i.e Rs.51,000/- per head. Every Pilgrim is required to carry Health And Training Card since it is mandatory to have Medical Check-up Report for the Pilgrims coming from India to Saudi Arabia for performing Haj. It is therefore compulsory for each and every Pilgrim to fill in the Medical History, get examined and obtain Medical Screening & Fitness Certificate from a registered Medical Practitioner, preferably from a Government Doctor. It will help the doctors/ para medics to diagnose the diseases and treat correctly during emergencies. Where and when do I get inoculated against Meningitis Vaccine? Is it compulsory for every Haj Pilgrim to get inoculated against Meningitis? Where and when can I get a Dose of Oral Polio? Likewise, it is necessary for every selected Pilgrim to attend the Training Camp and follow the guidelines / instructions given in the camps.the details of Training undertaken is required to be mentioned in the HAT Card. Meningitis Vaccine is made available, FREE OF COST, by the Directorate General of Health Services (DGHS) for the inoculation of Haj Pilgrims. The SHC makes arrangement for inoculation of meningitis vaccine normally at the training camps. For details selected pilgrims should contact SHC.Selected Pilgrims are required to get themselves inoculated against Meningitis at least 10 days before their departure date and obtain Inoculation Certificate on the HAT Card. Yes. Pilgrims proceeding for Haj Pilgrimage are required to get a single dose of Oral Polio from their concerned health authorities SIX weeks before the start of their

20 Haj journey. The SHC makes arrangement for polio vaccine normally at the training camps. For details selected pilgrims should contact SHC. TO BE ADDED 1) MAKTABUL WUKULA (MOALLIM) 2) AIRPORTS (India & Saudi Haj Terminals) 3) INSURANCE 4) HEALTH REQUIREMENT 5) LEGAL 6) PTO 7) ORIENTATION etc.