The Corpsrespondent. Annual Awards Dinner

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The Corpsrespondent N E W S L E T T E R O F FALL T H -E WINTER H A M2012 I L T O N D I I N S I D E T H I S I S S U E : Annual Awards Dinner - Chairman s Message - From the Desk of the CEO 2

1 The Corpsrespondent N E W S L E T T E R O F FALL T H -E WINTER H A M2012 I L T O N D I I N S I D E T H I S I S S U E : Annual Awards Dinner - Chairman s Message - From the Desk of the CEO 2 Supervisor s Course 3 Remembrance Day 4 Awards Dinner 5 Around and About Medal of Bravery Funeral of Lincoln Alexander Welcome Aboard Service Awards Award recipients pose for photo with Major J. Petozzi, Chairman of the Board of Governors On Thursday 29 November 2012 Major Joe Petozzi Chairman of the Board of Governors, presented Commissionaire Long Service Medals to Commissionaires Bob Rodgers and Rob Westbrook. Warrant Officer Ian Robertson was presented a Bar to his medal. Colonel J. Forsyth from the Board of Governors and Pat Bachor from Headquarters were presented with their second Bar to the Medal. As well Commander R. Williamson who is retiring from the Board was presented a plaque in thanks for his dedication to the Division. Lieutenant Colonel P. Garrick was presented the Commissionaire Distinguished Service Medal, Chief Warrant Officer Harold Reilly was honoured with the Queen s Diamond Jubilee Medal and Commissionaire Dan Garvey was awarded the Commissionaires Medal of Bravery. The presentation took place at a dinner held in honour of the recipients at the Waterfront Centre in Hamilton. The Commissionaire Long Service Medal is presented to Commissionaires, including members of the Board of Governors, who have completed a minimum of twelve years of service. Sergeant Richard Beauchamp and Commissionaires Ben Gretzinger, Debbie Johnston, Doug McPetrie, Ted Arthurs and Gary Stachura were unable to attend the event. They will be presented their medals or bars at a later date. Congratulations to all recipients.

Hopefully you have all had a chance to spend time with family and friends during the holiday season. From the Chair With the New Year come new challenges.

2 P A G E 2 Welcome to the latest edition of your Division Newsletter. On behalf of the Board of Governors, I would like to extend to all of you the best wishes of the season and hope you have a Happy New Year. Hopefully you have all had a chance to spend time with family and friends during the holiday season. From the Chair With the New Year come new challenges. Hamilton Division of the Canadian Corps of Commissionaires has been successful in recent years because we stick to the foundations of who we are and do what we do best. Our Commissionaires have shared in that success. Our goal is to continue with these practices. As you are all aware, we are living in tough economic times. Coupled with aggressive actions by our competition (for profit security firms) this is making our work even harder. While our competitors overriding goal is to make money at all costs, ours remains supporting and providing meaningful employment for our Commissionaires at wages well above the industry standards. Our Commissionaires have repaid us by providing outstanding service to our clients. That is a key reason why our renewal rate is by far the highest in the industry. I can assure you that this has not gone unnoticed. We continue to produce the highest level of service at competitive rates. This will not change. However, none of us can take anything for granted. The teamwork displayed by all of our members in the past must continue in order to ensure that we remain competitive and therefore successful well into the future. In fact, we must redouble our efforts. If we do, the Division will continue to be successful. Thank you for your continued efforts As your CEO I would like to take this opportunity to wish you all a happy and healthy new year and to share a few thoughts as we move into The security industry is changing rapidly, driven by today s business environment and challenging economic conditions. Across our client base and across the country, businesses increasingly want to see results, not just reports. I strongly believe the traditional, old school security model of observe and report has had its best days. It is important for security firms to possess a depth of competence in a range of services that spans the spectrum of clients business needs where our commitment is to not only advise, but also to implement new technologies and deliver market leading innovations and results. The CEO s Desk At Commissionaires Hamilton our customers are the true heart of our business and we listen and respond to their concerns. Acting responsibly is an integral part of what we do and it makes good business sense. We want to be successful but we also want to make a difference. We work collaboratively with our clients to deliver the best possible value for their dollar and in doing so we build an inseparable relationship with our customers by understanding their needs and delivering solutions they truly value. Commissionaires Hamilton s security business is boosted by our strong client relationships built over many years of providing reliable, responsible service. You may see an example of these relationships inside this newsletter where our clients have attended our Annual Awards Dinner. We are truly gratified by partnerships we have developed with our clients over the years. These relationships depend on our clients appreciation of our competence and professionalism and the hard work put in by all Commissionaires at their worksites. Our team of Commissionaires are some of the most outstanding people that I have worked with over the past forty years which includes my time in the Army. Our record of delivering on our promise to create a safe and secure workplace for clients staff and visitors has contributed to maintaining and ensuring our success. Our values are the heart of our organization and your adherence to those values are the main reason we are Trusted Everyday Everywhere. T H E C O R P S R E S P O N D E N T

3 N E W S L E T T E R O F T H E H A M I L T O N D I V I S I O N N E W S L E T T E R O F T H E H A M I L T O N D I V I S I O N P A G E 3 Supervisor s Course Recently the Hamilton Division hosted a Commissionaires Supervisors Course conducted by trainers from the Great Lakes Division. The aim of the course is to provide selected Commissionaires with occupational and behavioural skills and attitudes necessary to function as supervisors within the Corps. The five-day course consists of lectures and syndicate workshops on a wide variety of topics including supervision, talk techniques, human resources, safety in the workplace, legal responsibilities, performance evaluation etc. We congratulate our latest graduates (pictured below) on their hard work and effort in completing the course. Tom Brennan - Redeemer University College Vito Roppo - Burlington By-Law Ray Griffiths - Hamilton Federal Building Jeff Dakin - Energex Tube Don McFarlane - Brock University Barb Davis - TDL Group Oakville Melissa Ivanchuk-Merritt - Dispatcher Sharon Richards - Hamilton By-Law

P A G E 4 Remembrance Day CEO LCol John Livingstone, and Director of Human Resources & Administration Don Clannon at the Gore Park

in Kitchener by MWO Larry Will Sgt Don Taylor, Det Comd of Cambridge By- Law at services in Cambridge.

Cmre Dave Smith from Niagara Falls By-Law with the Division s wreath for that city.

we serve. On this page we show Commissionaire representation in Hamilton, Burlington, Cambridge, Niagara Falls, St.

4 P A G E 4 Remembrance Day CEO LCol John Livingstone, and Director of Human Resources & Administration Don Clannon at the Gore Park ceremony, downtown Hamilton Chair Maj Joe Petozzi lays a wreath at the Warplane Heritage ceremony Commissionaires were represented in Kitchener by MWO Larry Will Sgt Don Taylor, Det Comd of Cambridge By- Law at services in Cambridge. CWO Jim Farrauto Manager of ID Services represents the Division at services in Burlington. Cmre Dave Smith from Niagara Falls By-Law with the Division s wreath for that city. Commissionaires have once again participated in the tradition of attending Remembrance Day services at many communities in which we serve. On this page we show Commissionaire representation in Hamilton, Burlington, Cambridge, Niagara Falls, St. Catharines and Kitchener- Waterloo. Not shown is the representation in the city of Welland and at the University of Guelph. T H E C O R P S R E S P O N D E N T Cmre Tim Kenyon from St. Catharines By-Law lays a wreath on our behalf at St. Catharines cenotaph.

Awards Dinner PNA EG WE S5L E T T E R Commissionaire Bob Rodgers awarded the Commissionaire Long Service Medal Commissionaire Rob Westbrook awarded the Commissionaire Long Service

Forsyth awarded 2nd Bar to the Commissionaire Long Service Medal Lieutenant Colonel P. Garrick awarded the Commissionaire Distinguished Service Medal Commander R.

5 Awards Dinner PNA EG WE S5L E T T E R Commissionaire Bob Rodgers awarded the Commissionaire Long Service Medal Commissionaire Rob Westbrook awarded the Commissionaire Long Service Medal Warrant Officer Ian Robertson awarded Bar to the Commissionaire Long Service Medal Pat Bachor awarded 2nd Bar to the Commissionaire Long Service Medal Colonel J. Forsyth awarded 2nd Bar to the Commissionaire Long Service Medal Lieutenant Colonel P. Garrick awarded the Commissionaire Distinguished Service Medal Commander R. Williamson received his retirement plaque from the Board of Governors Chief Warrant Officer Harold Reilly awarded the Queen s Diamond Jubilee Medal Commissionaire Dan Garvey awarded the Commissionaire Medal of Bravery

PAGE 6 During the Awards Dinner festivities, all present were treated to entertainment by CWO Jim Farrauto. Jim s alter ego is as Tribute Artist Dean Martin. Everyone performance.

P. Brown. On the weekend of 10-11 November the Grey Cup Train arrived in Hamilton.

PAYROLL REMINDER All or part of your earned Vacation Pay (with or without time taken) may be requested with any regular pay period.

6 PAGE 6 During the Awards Dinner festivities, all present were treated to entertainment by CWO Jim Farrauto. Jim s alter ego is as Tribute Artist Dean Martin. Everyone performance. enjoyed the At right, Commissionaire Larry Downing is presented his new rank of Sergeant by the Detachment Commander of Niagara Falls By-Law Warrant Officer John McPherson and the Client Contact Mr. P. Brown. On the weekend of November the Grey Cup Train arrived in Hamilton. Shown here is Commissionaire Phil Williams with the two members of the RCMP who accompanied the Cup across the country. Commissionaires Hamilton were tasked to provide security for Hamilton s visit. PAYROLL REMINDER All or part of your earned Vacation Pay (with or without time taken) may be requested with any regular pay period. Requests for Vacation Pay should be submitted to the Payroll Office (ext 27) by completing the VACATION/LEAVE OF ABSENCE Form. Forms are available from your worksite Supervisor, the Administration Manager (ext 26) or they can be accessed from Filespace using your username and password. Completed forms may be faxed to , ed to cccham@on.aibn.com or mailed to York Blvd, Hamilton, ON L8R 3M2. Any questions should be directed to Patricia Bachor, Manager of Accounting at ext 27. THE CORPSRESPONDENT

Realizing that the home owner was in the burning building, Commissionaire Garvey entered the smoke filled house and evacuated the owner.

7 NEWSLETTER OF THE HAMILTON DIVISION PAGE Commissionaire Medal of Bravery Commissionaire Daniel Garvey displayed a conspicuous act of bravery in the rescue of the home occupant from grievous injury if not death on 13 July Upon observing a plume of smoke while on city By-Law patrol in the City of Cambridge, Commissionaire Garvey drove to the fire location. Realizing that the home owner was in the burning building, Commissionaire Garvey entered the smoke filled house and evacuated the owner. He then warned the occupants of the adjacent houses to the danger. Noticing that the home owner had re-entered the burning building, Commissionaire Garvey returned to the entrance and through the thick black smoke detected the owners position. Commissionaire Garvey then, without regard for the great danger to his personal well being, re-entered the burning building and assisted the occupant to safety across the road and away from the fire scene. Without doubt had Commissionaire Garvey not re-entered the burning house a second time the owner would have quickly been overcome by the smoke and most certainly would have perished. The conspicuous bravery Commissionaire Garvey exhibited in this heroic act reflects great credit upon himself, the Hamilton Division of Commissionaires and the Canadian Corps of Commissionaires as a whole. Queen s Diamond Jubilee Medal It has just been announced by the Department of National Defence that our Administration Manager, Ken Brady is to be awarded the Jubilee Medal for his work in the Canadian Cadet Movement. Congratulations Ken! Commissionaire Garvey being congratulated by Major J. Petozzi, Chair of the Board of Governors. Commissionaire Garvey with Sergeant Don Taylor, Detachment Commander (left) and Client Contacts Ms Nicole Papke and Mr. Hardy Bromberg. 7

8 Commissionaires Assist at Lincoln Alexander s Funeral The following is from Ms Pam Carver, Manager, Parking Enforcement & School Safety for the City of Hamilton: I'd like to take this opportunity to thank everyone for their decorum, diplomacy, courtesy and discretion on Fri Oct 26/12 during the Honourable Lincoln Alexander's funeral. A special thank you to the Corps staff who assisted motorists in directing them to park elsewhere. Your diplomacy and discretion were exemplary. To all the staff who assisted the funeral VIP attendees in the garage and in Summers Lane and those who assisted the public in Commonwealth Square you did us all proud with your courtesy and helpfulness. I was very proud to be a part of this team who represented the City with great pride and dignity on such a solemn day. Kudos to everyone! We also assisted in a very different way as well. While our Director of Operations, Tom Lee was outside of our building, he was approached by a gentleman who noticed the Corps crest on Tom blazer. He asked Tom if he knew where he could get a couple of poppies in a hurry. Tom came up to the office asking Ken Brady if we had any. Not having any in the office Ken stated he had a couple in his car. Everyone paraded down to the parking lot where Ken presented the gentleman with two poppies. It turned out the gentleman was on the protection detail for Lieutenant Governor David Onley. They had left Toronto in such a hurry that they had forgotten to get poppies. So if you watched the funeral on TV, the poppies the Lieutenant Governor and his wife were wearing were provided by Commissionaires Hamilton. Welcome to our New Commissionaire s Sandra Turner, Ryan Hazlett, Valerie Simao, Derek Judd, Tim Caudle, Eric B rady, Tina Handley, Glen Campbell, Kelley Wickes, Sarah Pringle, Donna Blackwood, Ryan Bilo deau-gibson Rec og ni ti o n o f Se r vi c e 5 Ye a r s Se r vi c e: Ch ri s N a ve, D on C l an n on, R a y Ri d de ll, K en Roe. 15 Y ea r s Se r vi c e: Jim P at t er son BOARD OF GOVERNORS Chairman Maj J. Petozzi, OStJ, CD, AdeC Past Chairman Maj R. Nuttall, CD 1st Vice-Chairman Maj M. Rehill, CD 2nd Vice-Chairman Col G. Burton, CD Secretary LCdr G. Swing, CD Treasurer Capt L. Murdoch-Furchner, CD Members Col G. Elms, MSM, CD Col J. Forsyth, CStJ, CD, CA LCol P. Garrick, CD LCol M. McKay, CD, AdeC Maj J. Richmond, CD HEADQUARTERS STAFF Commandant & CEO LCol John Livingstone, CD Director HR and Administration Don Clannon Director of Operations Capt Tom Lee, CD Account Managers MWO Keith Hodge MWO Larry Will, SBStJ, CD Administration Manager MWO Ken Brady, SBStJ, CD Fingerprinting & ID Manager CWO Jim Farrauto, CD Dispatcher Melissa Ivanchuk-Merritt Finance Manager Patricia Bachor Administrative & Financial Assistant Sgt Heather Brady, CD The Corpsrespondent Is the Newsletter of COMMISSIONAIRES-HAMILTON 151 York Blvd., Suite 208 Hamilton ON L8R 3M2 Ph: Fax: cccham@on.aibn.com Editor ~ MWO Ken Brady SBStJ, CD

The Corpsrespondent Awards Dinner NEWSLETTER OF THE HAMILTON DIVISON FALL/WINTER 2014/15 I N S I D E T H I S I S S U E :

The Corpsrespondent Awards Dinner NEWSLETTER OF THE HAMILTON DIVISON FALL/WINTER 2014/15 I N S I D E T H I S I S S U E : The Corpsrespondent NEWSLETTER OF THE HAMILTON DIVISON FALL/WINTER 2014/15 2014 Awards Dinner I N S I D E T H I S I S S U E : Chairman s Message The Account Manager Training Manager From the Desk of the