Good morning and welcome. This is the Change Management call for February. My name is Tom Rodgers. Joining me in the room here at 1095 is:

Transcription

1 Verizon Service Group February 10, 2004 Confirmation # Operator: Excuse me everyone. At this time Mr. Tom Rodgers has now joined. All lines will be open throughout the broadcast, so please be aware of any background noise coming from your location. Mr. Rodgers, you may begin sir. Good morning and welcome. This is the Change Management call for February. My name is Tom Rodgers. Joining me in the room here at 1095 is: Joyce Perry: Leona Halpin: Elliott Goldberg: Tom O'Carroll: Pat Berillo: Public Service. Lissa Provenzo: Beth Cohen from Verizon. Joyce Perry, AT&T. Lenona Halpin, AT&T. Elliott Goldberg, Met-Tel Tom O'Carroll (sp?), Verizon. Pat Berillo (sp?), New York State Department of Lissa Provenzo with MCI. Okay, could I ask the folks joining us on a conference bridge to introduce yourselves, please? Craig Bods: Jock Osherko: Jock Osherko: Rob Dalmingo: Al Holson: Steven Cuttle: Jan Tanzer: This is Craig Bods (sp?) with AT&T. Jock Osherko (sp?) of Ad Communications. Hello Jock. Hi. Rob Dalmingo (sp?), Verizon. Al Holson, AT&T. Steven Cuttle, Verizon. Jan Tanzer, Verizon.

2 Claudia Mendez: Joyce Atwell: Tim Burkhart: Rose Clayton: Dick Ustitopelas: Karen Edwards: Dexter Lilly: Rosemary Hernandez: Tammy Swensen: Tina Martin: Speakers: Lissa Beck: Speaker: Teresa Castro: Teresa Castro: Gayle Gissendanner: Gayle Gissendanner: Speaker: Annmarie Sturtz: Claudia Mendez, McGraw. Joyce Atwell, AT&T. Tim Burkhart, Verizon. Rose Clayton, Verizon. This is Dick Ustitopelas (sp?), AT&T. And Karen Edwards, Verizon. Dexter Lilly, VarTec. Rosemary Hernandez (sp?), Verizon. Tammy Swensen, Accenture. Tina Martin, Verizon. (inaudible) MCI. (inaudible) MCI. Lissa Beck, Verizon. (inaudible) Go ahead. Teresa Castro, VarTec. Hello Tereso. Good morning. Gayle Gissendanner from Cox Communications. Hello Gayle. Good morning. (inaudible) I'm sorry. Is that Annmarie from Choice One? Yes, sir. Hi, how are you?

3 Annmarie Sturtz: Carol Yozzo: together. Hi Carol. you down a little bit. Reba Blake: Doc Matthews: Doc Matthews Natasha Miller: Natasha Miller: Bob Eckersimi: Pat Anderson: Pat Anderson: Cheryl Peterson: Jackie Jones: Jackie Jones: Good, how are you? And Carol Yozzo, Verizon. I think we came in Hi Carol. I guess I'll start saying hi to you just to slow Hi, Reba Blake, MCI. Tom, it's Doc from Penn Telecom, sir. Hello Scottie? Oh that is mean, friend, mean. Natasha Miller from Provision Technologies. Hello Latasha. Hi, how are you/ Good. Bob Eckersimi, Verizon. Hello Bob. Pat Anderson, Verizon. Hello Pat. How are you doing, Tom? Doing well. Good morning, Tom. It's Cheryl Peterson, AT&T. Good morning Cheryl. Jackie Jones, VTEL. Hi Jackie. Hi.

4 JR Liquefatto: JR Liquefatto: Loriann Ercan: Rebecca Baldwin: Steve Taff: Steve Taff: Sharon Jenkins: Janet Small: Janet Small: Gloria Velez: Gloria Velez: Steve Early: Amy Kwak: Amy Kwak: Jamie Brown: JR with Global Telecom. Hello JR. How are you doing, buddy? Hi Tom. It's Loriann from Allegiance. Hello Loriann. Hi Tom, Rebecca Baldwin with TelCove. Rebecca. Steve Taff, Allegiance. Steve, good morning. Good morning. This is Sharon Jenkins from Verizon. Janet Small (sp?), Verizon. Hi Janet. Hi. Gloria Velez from AT&T. Hi Gloria. Hi there. Steve Early from MCI. Hey Steve. Okay. Amy Kwak with CTSI. Hi Amy. Hi. Jamie Brown with Time Warner Telecom.

5 Mike Clancy: Mike Clancy: Doc Matthews there. Koons: Mike Clancy: something. Speaker: entrance. Linda Senne: Linda Senne: Kim Brown: and I think Katheryn Colegian: until Hi Amy. Good morning, Tom. It's Mike Clancy from Covad. Hello Mike. How are you? Doing well, sir. I was wondering when he was going to chime in Fashionably late. (inaudible) Koons, Broadview. Actually, I was just waiting for an opportunity to say Aw, come on Mike. You were looking to make an Linda Senne, Verizon's (inaudible). Hi Linda. Hello. Kim Brown, are you out there? I am Tom. I was waiting for everyone to finish. Okay. Just checking on you. I think we've finished Kind of like microwave popcorn you have to wait Yeah, you got to wait your turn. Katheryn Colegian: the pops are three minutes apart and then you know it did work and then it burns. I'm Katheryn Colegian. I'm in the room. I walked in during the roll call. Verizon.

6 Speaker: Joyce Perry: Lot of Verizon people today. Okay. You need smeed (sp?). You need smeed, yeah. Okay. I guess as far as housekeeping a little bit, there was a document sent out yesterday that is a primary discussion for this afternoon. It adds two items to the items by release and two Type 5 enhancement and one Type 4, but that's for this afternoon's discussion. Speaker: Joyce Perry: didn't bring mine? Joyce Perry: (inaudible). I'm sorry. Do you have it here somewhere because I It's all here. It's over in the (inaudible) Okay, good. That's fine. Okay. Let's try to keep to the agenda as best we can. Kim Brown has been joining us to provide a status on the Pennsylvania OSS Uniformity Project. Kim, good morning. Kim Brown: Good morning, Tom. I'm going to turn it over to Carol. Carol's going to be the lead on teaching this group about what's happening with the convert. Carol Yozzo: Okay, thanks Kim. Okay, I have a couple of items, a couple of things to cover on the PA conversion. First of all, the CLEC guide is once again imminent. It will be released within the next couple of weeks. We don't have an exact date this point. We have set up a schedule though for the CLEC workshop, so you can put it on your calendar. We have scheduled this for March 18 th. That's a Thursday, and we have not scheduled a time, but I will send out a formal communication through Tom's group, so put that on your calendars for March 18 th and any of the CLECs that have not yet submitted their profile there are still a few outstanding, so I think you know who you are. I won't name names at this point, but please get your profiles in as soon as possible so we can get that get that step of the process out of the way. Any questions on PA conversion? Carol? Okay, Carol, so going forwards, you'll be the contact,

7 Carol Yozzo: Gloria Velez: AT&T. Carol Yozzo: Yes. Okay, great, great. Kim, it's been swell Carol, Carol I'm sorry, this is Gloria Velez from Hi Gloria. Gloria Velez: I did have a question. Initially when this material was distributed, you were looking at doing the conversion in two phases, the first one, I think, May 17 th, then the second one sometime in July. Carol Yozzo: Gloria Velez: That's correct. Do you have the July date? Carol Yozzo: Let's see it's, I believe it is the third weekend that we do our releases, so that would be July 17 th. I actually have May 16 th as the third weekend and July 17 th. That will actually be spelled out in the guide. Gloria Velez: Carol Yozzo: Gloria Velez: Carol Yozzo: Gloria Velez: Carol Yozzo: Gloria Velez: Okay. (inaudible). Will the guide also include the NPAs and NXXs Yes. for the May and the July? Yes. Okay. Lissa Provenzo: Carol, this is Lissa. Even though we're getting the guide in a couple weeks though, the first phase will be May and the second phase will be July? Carol Yozzo: Lissa Provenzo: Correct. Okay. Carol Yozzo: And the first phase I don't have all the NXXs off the top of my head, but it is within NPA 814, so it's not a CLEC-based file. It's

8 more it is really an NPA- and NXX-based file, so many CLECs will be involved in the May conversion, but not all of their accounts will be converted in May. Doc Matthews Carol Yozzo: Carol? Yes. Doc Matthews This is Doc at Penn Telecom. You're saying that you're going to do it by a LATA, which is essentially what you're going do the conversion? Carol Yozzo: Doc Matthews Well by a combination of NPA and XX. Okay. Kim Brown: Carol, this is Kim. The May conversion will be the Erie LATA, which is the NPA of 814, and the July conversion will be the remaining LATAs in the State of Pennsylvania that former GTE operates in? Gloria Velez: And Carol, during the this is Gloria once again during the March 18 th CLEC workshop, will things such as directory listings be covered, like Carol Yozzo: Yes. Yes, actually we had already held this workshop. There was one in November 2002 and then a refresher in April with the based on the original conversion date. We do have a couple of topics we'll be adding to that, but it will be the same basic format and topics as you had before, and it will pretty much follow the information in the guide, but we will add directory listings. I don't believe that was covered before. Gloria Velez: Okay, will you add a lot of details regarding the listings since so many of your business rules changed around listings? Carol Yozzo: Well, I guess it's a hard question to answer a lot deal. We will cover it in sufficient detail let's put it that way and certainly allow any questions, but keep in mind that the end-user listing conversion that's going on is it's really, to an extent anyway, independent of the PA conversion because the former PA accounts, the GTE accounts, are already in end-user format, so they're not going to change. What we do have is something of a coordination just to, I guess, make it easiest and avoid that duel mode where the former GTE accounts would be an end-user listing and the former Bell Atlantic would not, so we're doing the conversion of the former Bell Atlantic in advance of the PA conversion.

9 Gloria Velez: So, are you saying currently today in the GTE world, when you have CLEC facility-based activity, that the listings are in the end-user state? Is that what you said? Carol Yozzo: Right. Basically in GTE they don't use the same format that we use in the east with the UNE and the ten thousand listings for bands. So what we don't want to do is convert the PA to the UNE and then convert them back. We want to keep them as they are and that's what the plan calls for. Gloria Velez: Okay. One of the things that I was interested in was about the business rules because, you know, on the former GTE side, you support or Verizon supports different kinds of listings, like URL listings, listings, and because GTE supports that, that's what drove your February release business rule changes, so those are the things that I wanted that I would be interested in having a detail review on. Carol Yozzo: Okay, well that's actually getting outside of the strictly the end-user listing conversion, and that's really another smee besides me, so we will cover that at the March meeting. Gloria Velez: Okay. Carol Yozzo: Unless there's someone on the call now, I think that's really something that we should take to the workshop. Carol Yozzo: Gloria, this is Sue Pistacchio. Am I on mute or line? We hear you, Sue. We hear you. Okay. Gloria, you got the scenarios. I guess like what level of granularity or what are you looking for because that wouldn't be included in the end-user project. It's separate and distinct. Gloria Velez: Well, I'm still a still a little stuck on the LTY field. I mean we've been trading s on that LTY field. You need a workshop on that? Carol Yozzo: Well, Sue what we're talking about is a workshop for the PA conversion, which is separate from the end-user listing Oh, okay.

10 Carol Yozzo: and that, right, so Yeah, I mean we did open up our new value of LTY, so I is there an issue we can address or? I thought we had addressed that issue for you. Gloria Velez: No, I still have another round of s with you guys. There's still another outstanding. Maybe if someone could call me, then maybe we can talk about it off-line, but we've offered for people to call me. Alright. It's just it goes through it goes more to like a call-in center, or whatnot, but yeah, I'll take a look at the , Gloria. Alright, we answered all of the questions. Carol Yozzo: And Sue, if you could forward that to me, that way we'll be sure and include it in the workshop because there probably are other CLECs that have the same type of questions. Okay, any other questions then on PA conversion? Okay, I'll turn it back over to you, Tom. Thanks, Carol. Look forward to working with you. Kim? Kim Brown: Kim Brown: Kim Brown: Yes, Tom. I'm going to miss every Tuesday. I'll still be here. Okay. Just letting Carol take the lead. Okay. Alright. Thanks a lot. Next up on the agenda, Tim Burkhart. I'm not sure I heard you sign in come in this morning. Tim Burkhart: I'm here, Tom. Okay. You're up to talk about the LSI redesign.

11 Tim Burkhart: Okay, and we're still on target for rolling this out. The pilot probably won't start til sometime in March. I'm in the process we're in the process of getting the testing done for the new LSI redesign to make sure that things are working the way we want them to, and once we finalize that, then we will be rolling the pilot. I would like to extend an invitation to any CLECs on the call. If you are processing and LSI and you would like to become part of the pilot, if you could just send an off to Change Management and Tom will just forward it off to me and then I'll contact you so that we can plan around putting you into the pilot, okay? I have two CLECs that are going to start off initially, and then I would add additionals to that pilot. We plan on the pilot going through June and in June everybody will roll off to the new redesign. Okay? As soon as the site is ready, I will be having one of our LSI user forums so we can review what we've put into the new design so that you can see what we have. Tim, the last time we did a redesign, there was a toggle switch between the old format and the new format. Tim Burkhart: Yes, and you're going to be able to do that in this design as well, so that if you have a problem, you'll be able to go to the old. Are there any questions? Tim Burkhart: guide? The pilot will see the first user guide? Yes. If you're a CLEC pilot, you'll be able to see the user Tim Burkhart: Yes, as soon as I am able to get the necessary information, the user-guide will be produced and the pilot CLECs will get it first. As soon as they go through the user guide, then we will roll it out and publish it on the web, and we probably will have both the old and the new there for a little while. What were the pilot bases again? Tim Burkhart: I'm sorry. We're going the pilot is going to start in March and run through June. Teresa Castro: This is Teresa from VarTech. When you have both versions up, will you be able to access both versions from Netscape 7.1 the old and the new?

12 Tim Burkhart: Yes. Teresa Castro: So, can we access the old or the current version of LSI in 7.1 or is that not going to be changed? Tim Burkhart: Yes, you should be able to access it in 7.1. Teresa Castro: that. Good. It's not that way on the website. It doesn't say Tim Burkhart: No, we were only supporting the 4.5 and 4.7 Netscape because of the part of it was because of the digitial certificate, but I believe if you already have your digital certificate and you roll over to 7.1, you certainly can process in 7.1. It's only going to be if you needed to get that certificate and we've worked through that issue, so you should not have an issue getting a digital certificate through 7.1. Teresa Castro: Tim Burkhart: Thank you very much. Okay. Okay, Tim. Probably the next you'll see on this topic will be in the form of CMP announcements, I would assume, right? Tim Burkhart: Tim Burkhart: That's correct. Okay. Thanks Tom. Thanks Tim. Rafael, are you out there this morning? Rafael Mengo: Rafael Mengo: Yes I am. Good morning. Good morning Tom. Rafael and I have been discussing the special access to UNE conversion project that Rafael is involved with. There was a notification that was sent out on this that was Rafael Mengo: February the 6 th.

13 the project. February the 6 th, so I'd like to ask you to summarize Rafael Mengo: Yes, good morning everyone. My name is Rafael Mengo, and I'm the senior product manager for EO and EI at West for Verizon, and the project that Tom is talking about we've labeled SPUNE. It's Special Access to UNE conversions. It's a change in the conversion process that Verizon uses today. We are changing this process to now use the ASR to process conversions. The new process will use the ASR and will change the billing as well as the circuit RDs where today right now we just change the billing. This process will still not physically change the circuits. As we do today, as we've got to change the circuits today, and the process will be effective May 1 st. Speaker: So the customer wouldn't experience any down time because of this it's more like a record change? Rafael Mengo: That's correct. As I can imagine, there are probably lots of questions about how the process is going to be handled, and we anticipated this, and in anticipation of this, I'm also announcing that we're going to have a separate call on March 11 th to go over the details of the new process. Elliott Goldberg: I'm sorry. When was that call again? Rafael Mengo: It's going to be March 11 th. Now this change at the moment it's only taking place for Verizon East states that would be the former Bell Atlantic service territories on the East Coast. Tom had mentioned that there was notification that was sent out on February 6 th? Rafael Mengo: Yes. I don't recall seeing that. What was the subject or the distribution list that was used to disseminate this information? Rafael Mengo: CLECs and say Industry Letter. It was sent as an industry notification letter to all So it would have come from the mailbox that would Rafael Mengo: It would say New Industry Letter, and the title was "Conversions of Eligible Special Access." Okay. Thank you.

14 Rafael Mengo: Elliott Goldberg: Unhuh. Are these the type of Craig Potts: Rafael, this is Craig Potts with AT&T. I've seen the users of access letter and in there it says detailed ordering guidelines will be provided at a later date. First of all, will those guidelines be provided prior to the 3-11 conference call? Rafael Mengo: We can provide those in shortly before the 3-11 conference call, but really the 3-11 conference call is intended to go over those detailed documents. Craig Potts: Okay. The reason for my question I'm involved with the Access Validation engine and since these orders are going to flow through that system, because they're going to be issued on ASRs with the March 20 th release of AVE, there were listed about 90 edits, based on business rules, that are specific to SPUNE and SWUNE, which is the switch to access conversion, and we had contacted our the AVE contacts in Verizon and requested that they postpone those until the Change Management process had been completed with regard to this topic, and they've agreed to do that, but I guess my question is: if you've already got business rules established and edits intended for the release, it would seem that you already have those ordering guidelines in place. Is that true? Rafael Mengo: Those guidelines are just for AVE, and in terms of the project itself, in terms of all the rest of the details and questions that are going to be asked and put together, that we do not have put together yet for CLECs, and to address your concern about those AVE edits, those edits are going to affect the SPUNE any SPUNE orders, which now as I'm announcing, it will not be effective until May 1 st, so they wouldn't have any effect on your regular ASR business as usual orders since they're only going in place for SPUNE. Craig Potts: Yeah, that I understood, and thank you because that does clarify the issue. I guess the concern is is that since the project is new starting on May 1 st, if we go into the project with edits that haven't been tested and properly reviewed and the ordering guidelines clearly laid out, I think it's a little premature to put hard edits in place that in fact will reject any ASRs before they you know, when they're initially issued, so I guess what I'm concerned is are you linked in with the AVE team and, you know, shouldn't you be delaying the implementation of any hard edits in AVE until the project is well established? Rafael Mengo: Well our project experts are linked in with AVE, and we will have representation from a project experts on the March 11 th call.

15 Craig Potts: Okay. Rafael Mengo: But I'm more than happy work with you, work with AT&T on any issues or any concerns that you have about those AVE edits and giving you the information that you need. Craig Potts: Okay, because I do think we have some concerns. I've reviewed the edits myself and I notice the announcement says that the project is in accordance with the ASOG guidelines and OBF sanctioned industry standards, but there's a lot of edits in there that are specific and unique to the project and are clearly outside the realm of industry standards, so, you know, those in particular are of concern, but also just being able to do adequate cooperative testing prior to issuing any live ASRs is imperative, so this is going to be probably a big issue for us. Rafael Mengo: Okay. I think what you and I should probably do is get in touch through your accountant management team in Verizon, and we should talk and discuss this further and not hold up the rest of this call. Craig Potts: Oh, that's fine. I didn't want to belabor the call. I just wanted to raise the points. Thank you, Rafael. Rafael Mengo: No problem. Joyce Perry: Rafael, another question. There's also another project called SWUNE. Is that going to be part of this because I didn't see it here? And will that be implemented in the May time frame also? Rafael Mengo: SWUNE is another project dealing with conversions to a different facilities, different UNE facilities, UL. That is not what I'm addressing here today. I'm just totally addressing SPUNE. Joyce Perry: Is it someone else that's going to address it because I notice on your website, both of them are mentioned in the same letters? And so I have a need to know. Rafael Mengo: Joyce Perry: projects. Rafael Mengo: And which letter which letter are you referring to? That's posted on the Verizon website about these Do you know do you have a date for that letter? Joyce Perry: Actually it was posted February 6 th. Rafael Mengo: February 6 th?

16 Joyce Perry: It says SPUNE/SWUNE that's S-P-U-N-E/S-W-U-N- E. So, you know, will somebody else be handling that project or will it be you? Rafael Mengo: Joyce Perry: Rafael Mengo: The SWUNE project? Uh huh. The SWUNE project is it's somewhat separate. Joyce Perry: I know, but the question will it be implemented in May the same time frame as this one? And is it someone else at Verizon that's handling that? Rafael Mengo: questions. Joyce Perry: Rafael Mengo: website was February 6 th? I'm going to have to get back to you on those Alright. This is Joyce Perry, AT&T. And you say this the note, the letter that's on our Joyce Perry: I saw something on your website that referenced SPUNE S-P-U-N-E/S-W-U-N-E. Speaker: The February 6 th is when the industry notification letter did come out. I'm looking at a copy of the notification letter. It doesn't say SPUNE/SWUNE on it. It doesn't say either one. project. Joyce Perry: Joyce, let me take the action item to status SWUNE Thank you, Tom. If you go back and look at when this topic first came up, they were included in the same slash. Joyce Perry: we separated them... Joyce Perry: Thank you. That's all I saw. And then as information on the project was learned, Okay. into specials, so this isn't I'll find the person that has switched to UNE conversion.

17 Joyce Perry: Right, because my issue is if it's going to be implemented in the same time frame as this one, then we're looking for information on it, alright? Joyce Perry: Oh, of course, of course. Thank you. Elliott Goldberg: This is Elliott Goldberg. When they start a design, are these things going to be billed as true UNEs? Or is this still going to be one of those they bill as special access, but with a credit? Rafael Mengo: I couldn't hear that question. Elliott Goldberg: When this project is done, will these items be billed we'd be billed as true UNEs or are they still going to be are they going to be one of those items that are billed as special access with a credit for the difference, which makes it hard to reconcile? Rafael Mengo: No. It's actually going to be your first one. It will be billed directly, mechanically, as UNEs. Everything will be changed from your billing account for these circuits, including the circuit ID and all of the USOCs and so on will be changed to UNE. Rebecca Baldwin: Rafael, this is Rebecca Baldwin with TelCove, so are you actually what you're saying is that the current process and we submit spreadsheets as do what you guys do at your end, and you send it back and then results come after, and then there is that, like Elliott says, there's a special access with a credit. What you're now saying is that that is all going to go away, and it seems like it's going to issue ASR disconnect for the special access and then an ASR reconnect for the new UNE circuit. Is that correct? Rafael Mengo: Elliott Goldberg: Yes. All of the (inaudible) Rafael Mengo: It is going to be the ASR and it's going to flow through up our systems just like an ASR would flow with, with some, you know, some differences in terms of just doing a conversion compared to, let's say, a regular new connect circuit. The billing and everything will be changed. There will not be billing credits due as we've been doing in the past to cancel out just certain months and so on. That's not going to happen anymore. The detail, I guess what I see some of your questions that you ask will probably be answered in great detail on the March 11 th, but just to give you an overview, that is what's going to happen.

18 Doc Matthews Rafael Mengo: Rafael? Yes. Doc Matthews Doc from Penn Telecom. It sounds like with Verizon renaming the circuits then that means.. it sounds like it's going to be easier for our repair people because we'll be calling the RCMC on these and be able to give them the unbundled circuit IDs instead of having to deal with the special access people. Am I reading that right? Rafael Mengo: Well, you are reading right that we will be changing the circuit IDs, and you would be treating these as UNEs, you know, for everything instead of special for one particular (inaudible), but in terms of asking questions if things are going to be easier for you, I'm not sure whether Doc Matthews Oh, I know you can't speak for us. Rafael Mengo: Right. I can't speak to you whether it's easier for you or not, but what I can tell you what we're doing here is we're trying to get a final process in converting these circuits and converting everything that's associated with that circuit from one service to the UNE service. Doc Matthews Rafael Mengo: Sounds good. Thanks. Uh huh. Craig Potts: Rafael, Craig Potts again. Just one quick question. for the 3-11 call, could you also make sure that they provide at that time a breakdown of the costs associated with the processing of these ASRs? Rafael Mengo: The cost associated with processing ASRs? Craig Potts: Correct. You know, whatever charge is for the disk (sp?) add that we're going to have to issue. Rafael Mengo: Craig Potts: Charges that you would be assessed for these? Correct. Rafael Mengo: I'd have to get back to you on that on whether we'd be able to provide you that. My understanding is what we'd probably doing is based on your interconnection agreement. Craig Potts: Okay.

19 Rafael Mengo: Whatever rates that would apply in your interconnection agreement would be the rates that would be applied. I don't think that we have I'm not sure if we have any way or any right, if you will, of applying anything else except what's in your interconnection agreement or in the fares. Craig Potts: Okay, thank you. I apologize. I'm not well versed on the ICA myself, so I'll defer that question to somebody else in AT&T who is. Elliott Goldberg: Rafael, this is Elliott Goldberg again. Just a quick question: is this a single ASR conversion or is it going to be two? Rafael Mengo: It will be two ASRs that will be committed at the same time, but we'll fill in the greater detail on March 11 th. Elliott Goldberg: Rafael Mengo: Elliott Goldberg: Because that implies then two sets of ordering costs. Excuse me, say that I'm sorry. I couldn't hear you. That implies that it's a double cost. Rafael Mengo: We're going to be working through that. Again, there'll be more details on the March 11 th call. Ralph: Rafael, this is Ralph, AT&T. Pam Beattie: Raphael, this is Pam from DFCI. Just a quick question. I'm looking at the letter that was published on February 6 th, and does this include UNE-P or is it strictly UNEs? Rafael Mengo: No, this only includes eligible special access circuits to convert to UNE loops, EELs and UNE dedicated transport. Pam Beattie Rafael Mengo: Okay, thank you. Uh huh. Ralph: Rafael, this is Ralph, AT&T. Hopefully this is a quick question. I was just curious. With the conversion process with this, it's strictly a circuit ID change. Then there's no physical connection changes or facility changes that would be involved with this? Rafael Mengo: That's correct. I mean it's more than just a circuit ID change. It is a billing change as well. Ralph: Right.

20 Rafael Mengo: Changing, you know, all those systems, but it is correct. There is no physical changes to the circuit, and you can't use this process if you were trying to change make a physical change to the circuit. Ralph: Okay. Thank you. Okay. Any other questions? Rafael, welcome to Change Management. Nice job and we will, I guess, keep you on the agenda for March and set up the workshop call and we'll find a switch access UNE (inaudible). Rafael Mengo: Rafael Mengo: Steven Cuttle: Steven Cuttle: enhancements. Okay. Thanks Rafael. Okay, thank you Tom. Okay. Steven? Hi. Good morning. Good morning. Steven joins us to give an update on the website Steven Cuttle: Good morning everyone. Just I have three points to go over today. Specifically, just to give you an update with the February release coming this month, order, pre-order samples, as well as the local ordering guide content is all on schedule to be updated for that February release by the end of this month. I wanted to note there it will be with orders samples, there will be two new samples, and since I heard that we have some folks who do business in the West on the call as well, in the West there will be a new sample full platform on message waiting indicating service. We are bringing that out in L-SOC-6 in preparation for the total conversion of our local content to L- SOC-6 next month. In addition, there'll be a new East sample for hunting on platform. That will also be coming out in L-SOC-6. Again, those two samples will be out at the end of February. The next item is regarding the CLEC support site retirement effort that's been ongoing, and there have been some updates to the directory pages and links for West directory documentation. That content has

21 been moved and can now be found by going right to the local ordering guide and clicking on the in the "About Ordering Services" quadrant, selecting a request type of directory services, and at the bottom of that directory page, there are directory that's where the directory content can now be found for both East and West. And the final update regarding this month, there will be an ordering workshop. The date will be posted to the calendar very shortly, but the date is February 25 th, and it is an East-West workshop on reviewing wireless LNT. Of special note just so you folks will be aware in addition to workshop information being launched on the web through the traditional calendar site, starting this month, that information will also be available through the LSI ordering application, so once you go into LSI, you can actually click on either preorder or LSR processing, and you'll get the information on the workshop, and if you go there today, you'll find information on the wireless LNT workshop coming up later in the month. Any questions? Gloria Velez: Steven Cuttle: Gloria Velez: sample orders. Steven Cuttle: This is Gloria Velez from AT&T. Hi. Hi. You mentioned that you added a couple of new Yes. Gloria Velez: One of them was for the East and UNE-P with hunting. Are there plans to add any additional L-SOC-6 scenarios? Steven Cuttle: Well, actually yes. Next month we'll begin converting all the order samples that are on the website today to L-SOC-6, but that effort's actually begun, but we're hoping to complete it by the end of March or early April at the latest, so they'll all be in L-SOC-6. Gloria Velez: Okay. So that would mean that by the end of March, early April, the sample orders that you have out there for UNE-P Centrex (sp?) that I would anticipate being able to see in L-SOC-6 scenario end of March, early April? Steven Cuttle: Gloria Velez: Steven Cuttle: That's correct. Okay. Thank you. Sure. Any other questions?

22 Steve, I have one. If a CLEC has a problem with the website navigation or links not working where should they call to report that? Steven Cuttle: Well that can actually be reported through the ST mailbox or through Change Management because we have access through that mailbox and we've actually researched some issues in that fashion. Okay. It looks like March and April are going to be busy months for your team, Steven. Steven Cuttle: Doc Matthews were talking about? Very busy. Okay. Steven, what's the address for that mailbox that you Steven Cuttle: Let me get that for you. It's verizon.system.team@verizon.com. Doc Matthews Steven Cuttle: Gloria Velez: may. Steven Cuttle: Thank you. Sure. I have another question. This is Gloria Velez again if I Sure. Gloria Velez: Some time ago there was discussion about the contact information that's out there on the website where you can click on contact and then drill down to the individual groups and then drill down to get the individual escalation list, there was discussion about how to streamline the piece about putting together the escalation list, but rather than having to drill down each level, when you brought up the escalation list, you'd be able to see the various levels, if you will. Is Verizon addressing that by any chance? Steven Cuttle: Actually Gloria, I'm going to Linda Senne has joined me and I'm going to let her try to answer that question as she was involved more directly. Linda. Linda Senne: Hi. Hi, it's Linda. Yeah, we took that and we worked with our IT counterparts to really drill down to see what we could do with the context of applications to allow for other (inaudible), but the bottom line of what it came down to is from a development, it's a huge effort, and it also would

23 completely change the way that the contact desk information was presented on the website, almost resulting in a you-can-only-have-it-one-way-or-the-other, meaning that if we redid it, that would be the only way. You wouldn't be able to access it then the way you're able to access it today, which is sort of by state. So for right now, we've sort of said that that is probably not a feasible solution and are recommending just keeping it the way it is. Gloria Velez: feedback is? Linda Senne: Gloria Velez: Okay, so that's kind of what the official the official Yes. Okay. Thank you. Speaker: I have a question in reference escalation list. Is there a way you can go on the website and just print out print the by state, just kind of print out the escalation list by all levels? Linda Senne: Speaker: By state for all levels? Right. Linda Senne: No. No. I mean the only way to print anything that's there is to do a screen print from the results that you get when you're in contact desk. Speaker: print the entire Is there a way to maybe post a file where we can just Linda Senne: Well, that's the whole that's part of the whole issue here is that anytime if we were to do something like a static page, then maintenance of that page would become, you know, a maintenance issue, so Speaker: (inaudible) Lissa Provenzo: Linda, this is Lissa from MCI. It used to be my NMC, that you would have one reason that, you know, supported specific states, and then the escalation hierarchy. I think that's what Gloria was talking about, so it's just drilling it down by state, go back to the NMC, and here's the escalation contact. We already know it's going to be NBDW Pennsylvania and New Jersey. Speaker: Right. I'm just trying to find the easiest way to without just doing individual screen prints that I can actually print out an escalation list.

24 Linda Senne: And that's kind of where I was coming from and that's kind of where I think we all were when the whole topic came up several months ago, that we basically wanted to have a consolidated list. Speaker: on the website. Speaker: Doc Matthews: Speaker: Speaker: Speaker: We wanted to go back to the way it used to be posted Right. Second that motion. Why was it ever changed in the first place? Yeah, because it's very difficult to read. I don t know. Doc Matthews: This is Doc from Penn Telecom. I understand your point of the drill downs is that you can readily change an individual's at a specific level. There is STMO language that allows you to put a link on that page that will link and bond all three of those or all three of those pages together for a screen shot or for a print out, and you guys should be able to do that without any problem. Speaker: Doc Matthews: Again, that's I mean that's sophomore college programming stuff. Speaker: Can you explain what you just said because I'm not sure that I when you said put a link on there to Doc Matthews: What you can do is you can write script that if you've got five or six pages in a drill down, you can write a script where you have a single at any point in that page that simply says "print the entire list" and you can link all those pages together and it will give you a print shot. I mean that's not difficult. Speaker: Okay Doc Matthews: I mean that's if you go to any news website, you'll often see I'll try giving an example of what it does so you can go to a website and you can ask for a printable version of an article, which is what it's doing is it's pulling text from different spots and simply giving you all the information you need, and you could that in a drill down just as easily.

25 Speaker: Okay. I'm.. IT we'll work with IT to see what we can do just to make it more of a print-friendly issue because I think the way it was presented last time, it was not just a print issue, it was also a they wanted the actual website to return the information in a different manner. Doc Matthews: user-friendly. Linda Senne: That would nice as well, but we'd like it just more Absolutely not. That was not what was discussed. Speaker: Right, and Linda, what we clearly discussed with you is that we just felt that it was more user-friendly to have one NMC that covered which state we have only one MC, right, for the south Virginia and the EW, New Jersey, Pennsylvania. It's the same escalation manager for the same NMC and the same thing for, you know, the Boston NMC. Speaker: Okay, but then yes Speaker: That you have different NMCs for the West I understand have to do by a drill, but it was very clear and simple. We're just trying to be efficient. Speaker: Right. That was a change to the actual way that today when you go and to contact us, it's actually you bring it up by state and center, so that was a change to the way the website was presenting it, but we could look into just investigating a way that even though the website itself doesn't change meaning if you still go in and pick by center or by state, but what you're asking is to maybe have some type of print icon that allows you be a more userfriendly way to print the information. Speaker: Right. Reba Blake: And this is Reba with MCI. That's what I want to say something that's more user-friendly that will allow us to print out the entire document. Speaker: Okay, we'll investigate with IT what we can do from a print perspective to make it a little more printer friendly and see what we can do. This is Beth Cohen and I'm sitting here and I'm listening to this and I know that I haven't been involved in the previous discussions, but I'm I guess I'm not clear what it is that is being asked for here. I don't under Doc Matthews: Beth, Beth, Beth. This is real simple. Right now if I go in to look for an escalation list, I have to start at the bottom. I print that page.

26 I take that sheet of paper. I put it on the paper cutter. I cut I up. I then print the next escalation up and up and up and up. I cut every one of those pages up. I tape them to a sheet of paper and I put it on my photocopier and print out ten copies to be given to my people in the office. It's stuff that used to just, you know, you'd (inaudible) in the south and you'd see the states and you would see the first escalation, the second, the third, and the director. Very simple, and then they changed the design and we were had a few meetings in Change Management, like we gave our feedback, but we could see, you know better but users to use the website and find things, so we were just Doc Matthews: Beth, Beth from a perspective of updating, keeping and maintaining the most current information, the way it's set up now is probably most efficient for Verizon. What it comes back to us in a user interface is inefficient for us, so what we're requesting is it be formatted in a way in which we can have a user-friendly and efficient manner of utilizing the information while Verizon still has an efficient manner for keeping it maintained at a current data status. Thank you. Teresa Castro: Well, Linda, this is Teresa Castro from VarTech. One other suggestion would be when you pull up say I'm going to New York and I pull up New York when I'm in that what would help some of my people is when they have pulled out an expolation (sp?) manager and it just says that specific state, if it could also include the other states that that manager would be able to support if that would be possible. Linda Senne: I didn't mean to, you know, to get into requirements here, but I just needed a better understanding, so thank you all for input. Lissa, I know now when I go back inside to talk about it, I know what we're going to talk and what we're addressing. Speaker: Doc Matthews: (inaudible) Okay Beth, Beth well, like if it's we'll take it back again and look and see if we can come up with something different having to do with at least from a print perspective and (inaudible) we can come up with. Doc Matthews: Beth, I think that the general gist of what the CMP CLECs request is that we ask for Verizon management when they take a look at these things to put themselves in our shoes trying to use it instead of just trying to examine it from what is easier to put out to or best for Verizon to put out.

27 Sometimes there's more than one way to view something, and it's really important especially on a website. You'll find very good websites have multiple entry pads and multiple utilization pads even through the data's exactly the same. Thank you. Speaker: And also, if I may interject something here, I'm sure that there are a great many CLECs who would be willing to participate in enhancements of any part of the Verizon structure that would make it easier for the CLEC to work from. I know I for one would enjoy being on that. Speaker: Let us take it back and see internally what it is that is possible here. I think like it sounds like it's been vetted internally, at least from one perspective. Let's see if there's another option that can be looked at. Speaker: Steven? Okay. I guess Linda, is this now is this you or is this now Linda Senne: Well, contact us. Officially it's still me, except Steven is representing our team now on CMP, so I will work with Steven to make sure that he is familiar with what Ray's come up with from an IT perspective. And Beth, I'll contact you offline if you'd like to know a little bit more about this. Linda Senne: Linda. Thanks Steven. Steven Cuttle: I would. Okay. Thank you. You just thought you could away, huh Linda? Thanks You're welcome. Because of the I guess, the size of the next two topics, I'd like to just skip ahead and just ask insert a what I hope to be a short new issue that pertains to an that was sent out on the 6 th of February announcing an upgrade to the CORBA Orbix software, so if you're a CORBA user and there's probably a handful that are, please take special notice of that February 6 th . Our conclusion is that this is not CLEC impacting, that all that's required is for either you can upgrade to the next higher version of Orbix or you can stay at your present version, and if you do so, the only thing that you'll have to do is restart on the day of the conversion, so we'd appreciate any feedback from those users so I can pas that into the connectivity management group.

28 Gloria Velez: Tom, this is Gloria Velez. Hi Gloria. Gloria Velez: We've had some internal discussions regarding that , and we're formulating some questions, so I guess we would have an opportunity to have a one on one discussion with your connectivity team? Gloria Velez: Speaker: Sure, we'll try and set that up. Okay. Thank you. (inaudible) Well that's kind of where I was going to go. That's (inaudible). The other issue I wanted to insert was an that was sent out this morning that produced some burgeoning a burgeoning proposal for the treatment of business rules on the website. Yeah, and just for these. Now, the reason, I guess, I wanted to I don't think we can have a full discussion today because it really wasn't sent to the full distribution list (inaudible) So, Cheryl Peterson, are you still out there? Cheryl Peterson: Cheryl Peterson: Yeah, hi. I had to unmute, yes. Hi Cheryl. Hi. A couple of weeks ago, was it my understanding that you were going to present enhancements to the business rule engine? And you were going to work the room, so to speak, as far as getting CLEC input? Cheryl Peterson: I sent it out to the West CLECs and we have had some conversations with MCI in the East East and West and I do not know that everything's concrete yet. I have had limited feedback from the CLECs, which was all positive, and I think we were pretty close to a design that would work, you know, across the board for East and West, yes. I have not sent that to you Tom, no. Lissa Provenzo: Now, Cheryl, this is Lissa Provenzo remember that we had discussions on the East would be a little bit different?

29 Cheryl Peterson: Un huh. Lissa Provenzo: Right. So that wouldn't be across you know, you're including the East format and the West, correct? Cheryl Peterson: Lissa Provenzo: I was thinking of the last one discussed. Okay, just the West format? Cheryl Peterson: You lost me there because the last one I thought was a design off of just that entry page? Lissa Provenzo: Right. Cheryl Peterson: But go ahead and proceed, and Tom, I can get with you later on that because I do want to re-check with the West folks because not everyone was able to get back to me. I think we need to add this as an agenda item for the next meeting, and what I'd like to see happen is, I guess, some more discussion among the CLECs as to what they would like to see, but please bear in mind that the business rule engine is a consolidated data base. I mean it's not an East system and a West system. It's one system that supports both, so if there are enhancements, it's not going to be possible to only implement something in the East or only in the West. And Speaker: But since the documentation of business rules are more stable in the East, we did not want to follow the versioning process of the West (inaudible) follow whereas, you know, it's always stating the version, so Speaker: Well, let's schedule different meeting (inaudible) Elliott Goldberg: I don't want an outside meeting, but from a realistic sense, if it's a data whether or not it's a consolidated data base doesn't have any huge effect on the output methodology Well sure. Elliott Goldberg: Because that's where (inaudible) I'm reading formatting progam And it's also a display what you see on the screen.

30 Elliott Goldberg: Right, but what I'm saying is versioning is not neces versioning assuming you're talking about version control Right there, and we're aware of Cheryl's proposal, but we also have a different proposal for the East that we've been working with AT&T on because the documentation's more stable, we worked very, very hard throughout all of the mergers and we just don't want to keep changing the version we (inaudible) the documents (inaudible) a very different proposal, so when can we schedule the thing? Well, I'd like to see a common proposal for both East and West first, and if there are any I think that we can get there. I think that the West has some work to do, so the documentation is stable like the East. Well, and I'm really biting my tongue as far as stability of the business rule engine since it's the same system, they're equally stable or instable. Speakers: (inaudible) Speaker: When I'm talking about stable, what I'm addressing or referring to is that code is reflected in the document, that they are they same. Okay. Speaker: And that's what I mean by stable. I'm not saying your system's unstable. I'm stating if I'm going to take your business rules like a recipe, does it have everything? Okay. Speaker: Is it reflecting what you coded? And there are issues in the West, and you are cleaning it up and addressing it, but in the East, we're so far ahead because we have worked field by field. There's more CLECs there on an electronic interface, so Cheryl Peterson: Tom, to your point, the design of the actual entry page is a design format. How the documents appear are behind the scene as you go into East and West because of the relative areas, and you know, the systems, etcetera, but the design format there is a format view or look that we've pretty much had a consensus on that. When you go to that particular screen shot, how you would see it. Okay.