Cultural work in practice shared language, tools and belief system. Liv Cardell, Senior Management Consultant CEO, Cardell Consulting AB, Sweden

Transcription

1 Cultural work in practice shared language, tools and belief system Liv Cardell, Senior Management Consultant CEO, Cardell Consulting AB, Sweden 1

2 STRUCTURE & CULTURE Separate in order to bring together shared language Concrete - stabile Regulations - Policies Linear Goals Control Decision Making Operational Short Term Complicated Knowledge Easy to connect Input and Outcome Investment We Work High Status Higher Rewards Improvement Abstract Invisible Norms-Rituals Circular Vision Values Cultivating training Long Term Complex Wisdom Hard to connect Input and outcome A Cost Take time from Work Lower status Lower Rewards Heroes Structure Culture Kultur Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

3 CONTEXT 1. ASSIGNEMENT 2. VISION Management Team. Manager Team Citizen 6. ACTIVITIES 5. GOAL 7. IMPROVEMENTS 3. CORE VALUES 4. LEADERSHIP PHILOSOPHY Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

4 By informing By policies By demanding CULTURE CAN T BE DEVELOPED BY By an inspirational afternoon presentation By a Kick off or a two day red event

5 CULTURE DEVELOPES Systematic and continuous processes developes in processes in-between people Meetings are the cradle of culture

6 BLUE & RED TOOLS AND WORKING FORMS DEBATE & DIALOGUE Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

7 TOOLS POLARITY THINKING: Understand the need of both structure and culture SYMBOLS BLUE, RED & GREEN: Shared Language. Simplifies communication GENERALIZING: Easier to understand complexity CONTEXT PICTURE: help to see the wholeness. Use people in the picture

8 ell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil: DOMAINS FOR CULTURAL AND ORGANIZATIONAL GROWING STRUCTURE Producing Doing IMPROVEMENT Learning Training CULTURE Cultivating Feeling

9 SORTING COMMUNI- CATION TOOLS PURPOSE STRUCTURE Focusing, structuring, stabilizing, following up, controling, regulating, descision making, planning, discipline PURPOSE CULTURE Reach humans, create trust, openess, courage, lojalty, sharing aims, vision and values, create willingness to contribute, increase performance PURPOSE IMPROVE Widening new perspectives, context, training, questioning, learning, exploring, cocreating, understanding, continous improvements Tools: Debate, discussion, win loose, vote, inform, ordering ruling, convincing, rethoric, the truth, organizational charts Cardell Consulting Tools: Dialogoue, reflecting, questioning, story telling, touching, involving, co-creating, methapohres, pictures, diversity, coaching, appreciating, solution focus, activity based tools, systemic mapping Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

10 LIVE THE CULTURE YOU WANT TO BE LIVED And the importance of participation, engagement and joy cant be emphazised enough 95% of the meetings and meeting rooms are blue oriented Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil: % find meetings a waste of time 28% decision efficiency We use 25% of our working time in meetings. Time without demands on competence or efficiancy 10

11 TOOLS DIFFERENT ISSUES NEED DIFFERENT TOOLS The most focus is on blue issues and also some on green. Red is often missing. That s why there often is a failure working with culture and change.

12 TOOLS EXAGGERATE COMMUNICATION AND WORKING DOMAINS By exaggerating the differences between blue and red and even green, it will be easier to create a concious balance between the three. Without exaggerating, blue often will win.

13 REACH THE WHOLE PERSON To reach a person and make a person move you have to reach, not only the head but also the heart and stomach. Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

14 Dialogue based Reflecting Activity based Involving Co-Creating Visualise context Language Based (Solution Focus, Story Telling, Appreciative Inquiry, Future Focused) Cross-Over Meeting CHARACHTER RED TOOLS Tuning in and Tuning out Celebrate and notice successes Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

15 TOOLS Involving meetings Facilitative leadership Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

16 BENEFITS WITH BIG GROUP DIALOGUES Improve the feeling of we Improve openess & courage Improve the will to contribute Improve ideas Improve problem solutions Improve shared pictures Improve focus on the whole Improve learning The collegual pressure is more effectiv than a manager pressure Easier to align goals

17 INVITE THE WHOLE SYSTEM AND INTERESTE PARTYS Training, sharing, learning, cultivating, problemsolving, trust, courage, openess Like brain synapses the more coordinated relations the wiser Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

18 TOOLS CHANGE THE MEETINGROOMS

19 METHAPORES To vitalize an organization its more about changing context than change the individuals behaviour THE JAR: THE LABEL: THE TASTE: Structure The brand Aimed vision & values THE SPICES: The shared tools, systems, belief systems, rituals Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

20 A safety culture needs a systematic and continuous training in daily life.

21 Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil: TOOLS NEVER ENDING JOURNEY Management-forum cross wise every sixth week Employee-forum Cross-wise once a year Team-meetings every week Team Self-assessements once a year Senior Manager meeting with junior manager Four times a year Project Teams, developing-teams

22 3-MANAGEMENT FOCUS ADMINISTRATOR SPECIALIST Planning Organizing Following up Controling Doing Focus: Efficiency, techniques, doing right LEADERSHIP Coaching Supporting Cultivating Focus: Growing, performance, wellbeing IMPROVE COORDINATE Developing Connecting Visioning Networking Focus: Direction, wholeness, enviroment, sustainability Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

23 TOOLS The management team must make the desired management focus clear Need to reward what you want to grow To get corn you have to sow corn

24 TOOLS Management team 1. UNITED. To have shared aims, visions values. 2. DRIVING LICENSE for organizational and cultural change 3. DISCPLINE Clarify role expectations and the lowest accepted limit. A plan to support and discipline. 4. NEW MEETINGFORMS The courage to have new meeting forms

25 HIGH FIVE Self assessment feedbackcoaching team and individuals 3. CULTURE Vision Values DIALOG Cardell Consulting Liv Cardell, Cardell Consulting AB. Web: cardellconsulting.se, Mobil:

26 TOOLS TEAM DIALOGUES TEAM APPRAISALS More than individual appraisals, the team dialogue contributes to Have an impact on culture Improve openess and courage Improve the will for change and improvements Improve the will to contribute to increases the willingness to help colleagues and and wholeness to grow Pick up signals early

27 TOOL BEFORE A MEETING, FORMULATE FOLLOWING What do I want people to Know Understand Feel when they leave the meetingrooms

28 SOURCES OF INSPIRATION Peter Senge, USA, Systemic Approach Paul Moxnes, Norway, Anxiety and Work Aaron Antonowsky, USA, Sence of Coherence for Meaning and Health David Cooperrider, USA, Appreciative Inquiry Peter Lang, England, Kensington Consultation Centre Björn Ekelund, Norway, Human Factors, Diversity Icebreaker Carsten Arnfjord Thomsen, Denmark, Innovation Research Jody Hoffer Gittel, USA, Relational Coordiantion