2008 Baltimore Area Kosher Community Survey Final Report

Transcription

1 2008 Baltimore Area Kosher Community Survey Final Report Date of Release October 28, 2008 Kosher Community Surveys LLC

2 Table of Contents Best of Kosher Baltimore... 2 Partners in Customer Feedback... 5 Complete Survey Results... 6 Kosher Quality Scores Baltimore Kosher Directory Restaurants Bakeries Caterers Stores/Butchers Other Kosher Supervision Authorities Kosher Blogs & Web Sites End Notes Kosher Community Surveys LLC All rights reserved. Kosher Community Surveys logo is a trademark of Kosher Community Surveys LLC. The Kosher Community Survey process is all about providing a good mechanism for kosher consumers to provide feedback to kosher establishments. The tradition continues with the results of this year s Baltimore survey. The Baltimore community response for this effort was commendable with 325 participants. Interest in the survey by Baltimore kosher consumers continues to grow as the community learns about the survey process. This year marks the launch of the Partners in Customer Feedback program in Baltimore. This initiative provides kosher establishments an additional opportunity to demonstrate their interest in customer feedback. Check out this year s participating establishments on page 5. Happy (Kosher) Eating, Neil Rosenbaum

3 Overall Winners Best Kosher Restaurant: David Chu s China Bistro Best Kosher Restaurant Runner-Up: Accents Grill on the Atrium * * * Best of Kosher Baltimore Best Kosher Bakery: Best Kosher Bakery Runner-Up: * * * Goldman s Kosher Bakery Dunkin Donuts Pariser s Bakery Best Kosher Store/Butcher: Wasserman & Lemberger Best Kosher Store/Butcher Runner-Up: Shlomo s Kosher Meat Market Page 2 of 33

4 Stores/Butchers Best of Kosher Baltimore Category Winners In order to qualify for winning recognition, an establishment must have received at least 75 evaluations. For the category winners, the top establishments were determined by adding together the percentage of customers who ranked the establishment good or excellent in each category. For the overall winners, the good and excellent percentages of all the categories were totaled together. Winners Service Quality (Décor/Appearance/ Cleanliness) Selection Quality of Fresh & Prepared Foods Price Runners-up Service Quality (Décor/Appearance/ Cleanliness) Selection Quality of Fresh & Prepared Foods Price Wasserman & Lemberger Wasserman & Lemberger Wasserman & Lemberger Wasserman & Lemberger Wasserman & Lemberger Shlomo s Kosher Meat Market Shlomo s Kosher Meat Market Shlomo s Kosher Meat Market Seven Mile Market Shlomo s Kosher Meat Market Seven Mile Market Page 3 of 33

5 Restaurants Bakeries Winners Winners Food Quality Service Quality (Décor/Appearance/ Cleanliness) Value Accent s Grill on the Atrium Goldberg s Bagels David Chu s David Chu s Amanda s David Chu s Food Quality Service Quality Selection (Décor/Appearance/ Cleanliness) Value Goldman s Kosher Bakery Goldman s Kosher Bakery Goldman s Kosher Bakery Goldman s Kosher Bakery Dunkin Donuts Runners-up Runners-up Food Quality Service Quality (Décor/Appearance/ Cleanliness) Value David Chu s Knish Shop Milk and Honey Bistro Subway Eden Cafe Milk and Honey Bistro Food Quality Service Quality Selection (Décor/Appearance/ Cleanliness) Value Goldberg s Pariser s Bakery Sion s Bakery Pariser s Bakery Sion s Bakery Dunkin Donuts Goldberg s Pariser s Bakery Goldman s Kosher Bakery Page 4 of 33

6 Partners in Customer Feedback Kosher Community Surveys started a new initiative this year, called the Partners in Customer Feedback Program (PICF), where kosher establishments can demonstrate their commitment to customer feedback. The following text describes the general requirements for each of the three levels of recognition: Bronze: Indicates a general interest in obtaining feedback from customers. Silver: Posts a flyer for 2 weeks in the establishment regarding the KCS kosher survey (or equivalent activity). Gold: Includes an individualized announcement about the KCS kosher survey (e.g., customer or hard copy newsletter/mailed flyer). Kosher Community Surveys is pleased to award 2008 PICF recognition to the following establishments:! Gold! Goldman s Silver Goldberg s New York Bagels Accents Grill Cocoaccinos Goldman s Bronze Subway (Reiserstown) Tov Pizza Knish Shop MeLatte David Chu s Schmell & Azman Wasserman & Lemberger The following establishments did not respond to Kosher Community Surveys LLC about the PICF program: Eden Café. Amanda s, Shlomo s Kosher Meat Market, 7 Mile Market, Caramels, KosherBite/KB Szechuan, Mama Leah s, Milk and Honey Bistro, Royal Restaurant, Sion Bakery, Pariser s, and Dunkin Donuts. We hope to hear from all establishments next year. Page 5 of 33

7 Seven Mile Market Service quality 12% 22% 40% 20% 6% (Cleanliness/layout) Selection of merchandise 17% 29% 31% 16% 6% 2% 5% 23% 43% 28% Complete Survey Results: Stores/Butchers Quality of fresh & prepared foods 6% 17% 37% 29% 11% Price 12% 25% 32% 25% 6% Number of respondents for this store: 269 Seven Mile Market s main attraction, according to customers, is the broad selection of products and the potential to buy all one s grocery needs under one roof. Even so, many customers mentioned that they still needed to go shopping at other places to complete their shopping. Some patrons noted improvements in customer service this year, but still qualified their comments with an indication that further measures were needed. Major areas in need of improvement are: (1) cleanliness, (2) eliminating spoiled foods (across a range of departments), and (3) barring employees use of inappropriate language toward customers. Page 6 of 33

8 Shlomo's Kosher Meat Market Wasserman & Lemberger Service quality 1% 9% 25% 36% 30% Service quality 2% 5% 14% 37% 42% (Cleanliness/layout) 4% 17% 35% 28% 16% (Cleanliness/layout) 2% 8% 35% 38% 17% Selection of merchandise 1% 10% 32% 32% 25% Selection of merchandise 1% 3% 6% 43% 47% Quality of fresh & prepared foods 2% 7% 19% 35% 37% Quality of fresh & prepared foods 1% 2% 5% 29% 63% Price 4% 9% 33% 39% 15% Number of respondents for this store: 101 Customers of Shlomo s Kosher Meat Market offered positive comments related to staff and service. The staff is described as helpful and knowledgeable, and happy to respond to special requests. At the same time, service is said to be slow and the store is bit disorganized. Patrons also expressed appreciation for the delivery service, and they also recommended the chicken strips as a recommended product, particularly because of the good price. One area of improvement is to address customers frustration in not being provided with a menu of available items with prices and not seeing the items in the display cases. Price 5% 14% 29% 43% 9% Number of respondents for this store: 177 Wasserman & Lemberger is described by local consumers as having the best meat in Baltimore. The meat is described as high quality and fresh. The deli is also seen as excellent (albeit pricey). Zalman is also singled out for specific kudos. Employees received mixed written comments some customers find the staff to be knowledgeable, helpful, offering good, friendly service, while others indicate less than ideal interactions with staff. Despite the quality of the meat, long lines and extended times to pick up food deters people from shopping here. People can also be frustrated when their phoned-in orders are not ready at the agreed upon time. Customers would also appreciate a menu listing the full selection of available items and prices. In addition, there are some comments about a lack of sanitary procedures by the staff. Page 7 of 33

9 Accents Grill on the Atrium Poor Fair Good V.Good Excellent Food quality 1% 3% 10% 40% 45% Complete Survey Results: Restaurants Melatte did not receive enough surveys to have its survey information listed. Service quality 5% 10% 19% 43% 23% 1% 6% 24% 42% 27% Value 8% 13% 31% 32% 16% Number of respondents for this store: 221 Accents Grill on the Atrium receives positive comments regarding the consistent quality of its food. Service is also generally described as good and responsive. That being said, some customers suggest that the establishment consider full wait service. Customers would also appreciate improvements in the ordering process to make the experience more efficient (and less frustrating). Most negative comments about Accents focused on the Atrium. That environment is not considered to be very pleasing; it feels crowded, and there are often temperature control issues in the winter and summer. Page 8 of 33

10 Amanda s Caramels Poor Fair Good V.Good Excellent Food quality 3% 6% 18% 43% 30% Service quality 14% 14% 18% 34% 21% 1% 3% 9% 33% 54% Value 24% 34% 20% 18% 4% Number of respondents for this store: 126 Amanda s, Baltimore s main white tablecloth establishment, is compared by customers to the previous restaurant at the same location, Brasserie. Some express the opinion that the establishment is better now, while most indicate that quality is about the same. Customers like the menu selection at Amanda s and find the food of good quality. The sushi receives particularly good comments. The ambiance is seen as satisfactory and clean. At the same time, patrons complain that some dishes offer portions that are very small. Service is described as being in need of improvement, particularly with respect to speed. Some customers compare Amanda s to similar New York establishments and conclude that this establishment is pricier, but not as good. Food quality 9% 16% 29% 35% 12% Service quality 12% 19% 38% 23% 9% 15% 32% 37% 10% 7% Value 8% 14% 41% 31% 6% Number of respondents for this store: 104 The written comments for Caramels focus on areas of improvement. Customers feel that this establishment is understaffed service is too slow and people wait a long time, even for a single slice of pizza. Staff can get overwhelmed. The décor could use refreshing and the place itself should be cleaned more effectively, customers say. With regard to the food itself, people indicate that the pizza is good quality. At the same time, a number of patrons question the freshness of food (i.e., food tasted as if cooked items had been reheated). Page 9 of 33

11 Cocoaccinos David Chu's China Bistro Food quality 6% 5% 18% 43% 29% Service quality 6% 6% 27% 40% 22% Food quality 1% 5% 13% 34% 47% Service quality 2% 3% 11% 40% 44% 3% 2% 19% 49% 28% (Cleanliness/ 1% 2% 12% 41% 45% Value 10% 17% 35% 24% 15% Number of respondents for this store: 163 Cocoaccinos, the sister restaurant to Accents on the Atrium, is one establishment where written comments are more critical overall than the numerical scores. Positive comments mentioned good tasting food and positive experiences with the attitude of staff. Comments regarding the eating area are similar to Accents it is not considered a comfortable area, as it can get noisy and crowded as well as very cold. Customers request that the establishment consider adding more options to its currently limited menu, extending the time that breakfast foods are available and adding some additional evening hours. Speed of ordering and service needs to be improved as well, customers noted. Value 2% 7% 19% 39% 34% Number of respondents for this store: 233 David Chu s is described as providing the best Chinese food in the Baltimore area. While most people indicate that the restaurant consistently provides good food, there are others who describe the food as inconsistent. Some customers feel that quality decreased this year. David Chu s employees are described as professional and pleasant. Even so, there are some diners who felt rushed by wait staff. In terms of environment, patrons find that the dining room can become tight at peak times. Some consumers request that the establishment consider some more healthy and vegetarian items. Page 10 of 33

12 Eden Cafe (Park Heights JCC) Eden Cafe (Owings Mills JCC) Food quality 2% 10% 28% 41% 19% Service quality 9% 15% 29% 32% 15% Food quality 0% 8% 31% 41% 20% Service quality 6% 8% 30% 42% 14% 2% 3% 15% 38% 42% 0% 0% 18% 45% 37% Value 3% 9% 31% 38% 19% Number of respondents for this store: 150 The Eden Café receives positive comments in a number of areas. Patrons specify the falafel and pizza as good tasting dishes. Customers enjoy the pleasant ambiance of this restaurant as well as the friendly staff. At the same time, customers request improvement in the speed of service as well as an increased selection on the menu. Value 0% 6% 37% 43% 14% Number of respondents for this store: 51 There were not a sufficient number of written comments to create a summary. Page 11 of 33

13 Goldberg s Bagels The Knish Shop Food quality 0% 2% 15% 44% 40% Service quality 11% 9% 32% 27% 21% Food quality 3% 6% 11% 28% 52% Service quality 4% 10% 23% 32% 32% 2% 7% 23% 40% 27% 8% 16% 28% 32% 16% Value 3% 10% 35% 32% 20% Number of respondents for this store: 216 The restaurant aspect of Goldberg s Bagels received many comments reacting to its new location. People overall liked the new physical space that is roomier than the previous location. Even so, the new location itself is not preferred because parking is difficult. Bagel items on the menu receive high marks from customers, and patrons like the breadth of selection on the menu. The staff is described as non-friendly and sometimes rude. Customers would like to see an improved ordering system, which is currently confusing at times and inefficient. Even with a new location, unfortunately, patrons still remark that the establishment needs to be cleaned more often. Value 5% 15% 23% 30% 26% Number of respondents for this store: 134 The Knish Shop received mixed written comments about the establishment s food quality and employee attitude/service. Customers remark that prices have gone up this year. Patrons also observe that the Knish Shop is not very comfortable to eat in due to its small size. Page 12 of 33

14 KosherBite/KB Szechuan Mama Leah's Gourmet Kosher Pizza Food quality 13% 16% 45% 19% 7% Service quality 10% 26% 33% 24% 6% (Cleanliness/ 31% 26% 34% 7% 1% Value 9% 17% 32% 32% 10% Number of respondents for this store: 175 For KosherBite/KB Szechuan, customers notice improvements since last year s survey, including food quality. The main reason to patronize this restaurant is that it can offer good value, customers indicate. People recommend the shwarma and burgers. The food is fast-food style with many people describing it as greasy. While some patrons have pleasant interaction with staff, most customers written comments indicate negative experiences. Consumers still describe the restaurant as dirty in the main dining area and the bathroom. Patrons have hit-or-miss experience in terms of getting good food, with lack of freshness being a problem. Food quality 4% 3% 23% 37% 33% Service quality 6% 13% 30% 36% 14% (Cleanliness/ 4% 10% 27% 44% 15% Value 5% 12% 37% 38% 8% Number of respondents for this store: 202 While people comment about the cost of almost every kosher establishment, customers noted specific recent price increases at Mama Leah s. Some customers describe the pizza as the best in Baltimore, while others find the quality of the pizza inconsistent. Many patrons have positive comments about the owner and appreciate the delivery service. Customers find service to be a bit slow. Page 13 of 33

15 Milk and Honey Bistro Royal Restaurant Food quality 4% 6% 23% 38% 30% Service quality 4% 6% 20% 41% 29% Food quality 6% 16% 29% 39% 10% Service quality 13% 17% 26% 29% 15% 10% 27% 33% 21% 9% 5% 11% 35% 35% 14% Value 2% 7% 25% 34% 31% Number of respondents for this store: 138 Milk and Honey Bistro s food generally receives positive written comments. Soups are particularly singled out as very good. That being said, customers offer a number areas for improvement. Consumers reflect that the establishment s dark decor could use a makeover, and the establishment is said to need more complete cleaning. In addition, the restaurant needs to find a way to deal with crowds. Patrons request more variety on the menu. Last, some customers are confused by the establishment s hours of operation it is not always clear when they will be open or closed. Value 6% 13% 33% 33% 16% Number of respondents for this store: 111 Customers of Royal Restaurant emphasize the restaurant s buffet as a key highlight for this restaurant. The buffet is said to provide a good value. The food itself is described as good by some customers and oily/salty by others. Patrons also find that the atmosphere could use improvement and that service quality and speed need additional improvement. Page 14 of 33

16 Subway (Reisterstown Road) Tov Pizza Food quality 3% 8% 25% 34% 29% Service quality 6% 9% 23% 40% 23% Food quality 2% 7% 27% 40% 24% Service quality 4% 16% 34% 34% 12% 1% 4% 16% 43% 37% 11% 27% 41% 15% 7% Value 13% 16% 23% 32% 17% Number of respondents for this store: 182 Subway receives very good numerical scores, while written comments tend to be negatively oriented. The focus of the comments is on the value of the food received. Overall, the sandwiches are smaller than people expect for the money (i.e., provide less meat than expected). In addition, people compare Subway to Knish Shop, with the later establishment providing more value for the money. The other set of comments focus on the staff who are inconsistent in the quality of service, with comments observing that employees are slow and disorganized behind the counter. Value 4% 14% 35% 38% 10% Number of respondents for this store: 170 While Tov Pizza has a menu with a variety of foods, customers of the restaurant focus solely on the pizza in their written comments. Many comments describe the pizza as great or best-in-baltimore. Falafel also gets good marks. Patrons ask that Tov Pizza consider upgrading its physical space with a refreshed décor and more cleaning. Service here is seen as mediocre with staff interaction with customers needing improvement. Page 15 of 33

17 Dunkin Donuts (Fallstaff or Old Court) Food quality 4% 4% 19% 40% 34% Service quality 4% 8% 27% 33% 30% Selection 2% 4% 15% 40% 40% Complete Survey Results: Bakeries Krispy Kreme did not receive enough surveys to have its survey information listed. Value (relationship between quality and price) 2% 9% 26% 37% 26% 1% 4% 16% 41% 38% Number of respondents for this store: 173 There were not a sufficient number of written comments to create a summary. Comments that were provided focused on a nice produce selection and a mixed perception of the quality of service (employees with negative attitudes). Page 16 of 33

18 Goldberg's New York Bagels Goldman's Kosher Bakery Food quality 4% 3% 14% 30% 48% Service quality 7% 7% 26% 35% 23% Selection 4% 6% 22% 33% 35% Food quality 1% 2% 9% 30% 59% Service quality 2% 3% 16% 34% 44% Selection 1% 1% 8% 30% 60% 3% 8% 19% 42% 28% 1% 3% 13% 35% 49% Value (relationship between quality and price) 6% 11% 27% 39% 17% Value (relationship between quality and price) 4% 3% 17% 46% 30% Number of respondents for this store: 147 Number of respondents for this store: 135 There were not a sufficient number of written comments to create a summary. Comments that were provided focused on appreciation of the larger store size, the high quality of the bagels, unfriendliness of some staff, desire for improvement to the order system, and difficulty with parking/traffic at the new location. There were not a sufficient number of written comments to create a summary. Comments that were provided focused on a very good selection of products, good food quality overall (especially cookies), and a pleasant shopping environment. Page 17 of 33

19 Pariser's Bakery Schmell & Azman Uptown Bakery Food quality 3% 7% 13% 36% 42% Service quality 3% 4% 18% 31% 44% Selection 3% 6% 20% 37% 35% Food quality 8% 7% 32% 36% 17% Service quality 9% 7% 37% 28% 19% Selection 9% 18% 39% 19% 15% 2% 8% 22% 33% 35% 5% 11% 42% 27% 15% Value (relationship between quality and price) 5% 6% 26% 33% 31% Value (relationship between quality and price) 5% 14% 38% 27% 16% Number of respondents for this store: 119 Number of respondents for this store: 116 There were not a sufficient number of written comments to create a summary. Comments that were provided focused on an appreciation of the remodeling, positive comments about the owner, the tastiness of the rugelach, and positive comments about the staff. There were not a sufficient number of written comments to create a summary. Comments that were provided mentioned a freshness issue with the baked goods, the limited product selection and the slow service. Page 18 of 33

20 Seven Mile Market s Bakery Sion's Bakery Food quality 9% 8% 40% 33% 11% Service quality 13% 14% 32% 30% 11% Selection 12% 16% 46% 19% 7% Food quality 6% 1% 14% 38% 41% Service quality 4% 5% 17% 38% 38% Selection 9% 17% 22% 26% 26% 14% 24% 40% 15% 7% appearance/ décor) 4% 14% 22% 28% 32% Value (relationship between quality and price) 10% 17% 45% 22% 6% Value (relationship between quality and price) 4% 10% 19% 33% 35% Number of respondents for this store: 101 Number of respondents for this store: 85 There were not a sufficient number of written comments to create a summary. There were not a sufficient number of written comments to create a summary. Page 19 of 33

21 Restaurants/Take-Out Kosher Quality Scores Note: Kosher Quality Scores are based on adding only the very good and excellent percentages in each of the rated categories (e.g., quality of food) for each establishment. Highest scores for a category are in bold. See each establishment s full statistics for more information. Food Service Value Accents Amanda s Caramels Cocoaccinos David Chu s Eden Café (Park Heights) Goldberg s Knish Shop KosherBite/KB Mama Leah s Milk & Honey Royal Subway Tov Pizza Page 20 of 33

22 Stores/Butchers Service Selection Quality Price Shlomo s Seven Mile Wasserman & Lemberger Food Bakeries Service Selection Environ ment Value Dunkin Donuts Goldberg s Goldman s Pariser s Schmell & Azman Seven Mile Sion s Page 21 of 33

23 Restaurants Accents Grill on the Atrium 2839 Smith Avenue Baltimore, MD Baltimore Kosher Directory Amanda s 1700 Reisterstown Road Baltimore, MD Caramels 700 Reisterstown Road Baltimore, MD Page 22 of 33

24 Cocoaccinos 2831 Smith Avenue Baltimore, MD Supervision: Rabbi Sholom Salfer David Chu's China Bistro 7105 Reisterstown Road Baltimore, MD EDEN Cafe at Owings Mills JCC 3506 Gwynbrook Ave. Baltimore, MD EDEN Cafe at Park Heights JCC 5700 Park Heights Avenue Baltimore, MD Goldberg's Kosher Bagels 1498 Reisterstown Road Baltimore, MD KosherBite/KB Szechuan 6309 Reisterstown Road Baltimore, MD Knish Shop, The 508 Reisterstown Rd. Baltimore, MD Mama Leah's Gourmet Kosher Pizza 1852 Reisterstown Road Pikesville, MD Page 23 of 33

25 Melatte 1550 Orleans Street Baltimore, MD supervises the items, not the establishment Milk and Honey Bistro Inc Reisterstown Road Baltimore, MD & Rabbinical Council of Greater Washington Kosher Subway of Maryland 706 Reisterstown Rd. Baltimore, MD Tov Pizza 6313 Reisterstown Road Baltimore, MD Supervision: Kof-K Royal Restaurant 7002-A Reisterstown Road Colonial Village Shopping Ctr. Baltimore, MD Page 24 of 33

26 Bakeries Dunkin' Donuts (Fallstaff) 7000 Reisterstown Road Baltimore, MD Supervision: Rabbi Salfer Dunkin' Donuts (Old Court) 1508 Reisterstown Road Baltimore, MD Supervision: Rabbi Salfer Goldberg's Kosher Bagels 1498 Reisterstown Road Baltimore, MD Goldman's Kosher Bakery Fallstaff Shopping Center 6848 Reisterstown Road Baltimore, MD Krispy Kreme - Owings Mills Reisterstown Road Owings Mills, MD Supervision: Star-D Notes: Non-Cholov Yisroel Pariser's Bakery 6711 Reisterstown Road Baltimore, MD Page 25 of 33

27 Schmell & Azman Uptown Bakery 7006 Reisterstown Road Baltimore, MD Sion's Bakery 302 Reisterstown Road Baltimore, MD Caterers (most restaurants also provide catering services) Catering by Weiss 8 Gwynns Mill Court Owings Mills, MD & Rabbinical Council of Greater Washington Catering by Yaffa, Inc Old Milford Mill Road Baltimore, MD Dovid Elgamil Catering 3809 Clarks Lane, Suite 301 Baltimore, MD Page 26 of 33

28 Ester's Catering 6312 Benhurst Road Baltimore, MD Milk and Honey Bistro Inc Reisterstown Road Baltimore, MD & Rabbinical Council of Greater Washington O'Fishel 7000 Rockland Hills Drive Baltimore, MD Dahan of Washington Southlawn Lane Rockville, MD Supervision: Rabbinical Council Greater Washington Oakleaf Catering Group 5805 Oakleaf Avenue Baltimore, MD & Rabbinical Council of Greater Washington Orli Catering 3103 Northbrook Road Baltimore, Maryland Supervision: Rabbinical Council of Greater Washington Sara's Fine Catering 4860 Boiling Brook Parkway Rockville, MD Supervision: Rabbinical Council of Greater Washington Page 27 of 33

29 Signature Kosher Catering by Max's 2319 University Boulevard West Wheaton, MD Supervision: Rabbinical Council of Greater Washington Simchas & Brachas Catering 607 Reisterstown Road Baltimore, MD Stores/Butchers Shlomo's Kosher Meat Market 506 Reisterstown Road Baltimore, MD & Rabbinical Council of Greater Washington Wasserman & Lemberger 7006-D Reisterstown Road Baltimore, MD Supervision: Rabbi Hopfer/Star-K & Rabbinical Council of Greater Washington Seven Mile Market 4000 Seven Mile Lane Baltimore, MD Notes: All packaged products from Bakery, Dairy Department, Fresh Meat, Fish, Deli, Prepared Foods under Star-K when stated on sign/label. Page 28 of 33

30 Other Candy Store 7002 Reisterstown Road Baltimore, MD Edible Arrangements 231 E. Baltimore Street Suite 102 Baltimore, MD Edible Arrangements York Road Plaza 6352 York Road Baltimore, MD Edible Arrangements 3524 Brenbrook Dr. Randallstown, MD Frosty's Shaved Ice LLC 120 Reisterstown Road Pikesville, MD FruitWorks 1496 Reisterstown Road Pikesville, MD Kosher Sports, Inc. 333 West Camden Street Baltimore, MD Russell St. Baltimore, MD Page 29 of 33

31 Platter Palace 3112 Parkington Avenue Baltimore, MD Rita's Italian Ice Reisterstown Rd. Reisterstown, MD Supervision: Star-D Rita's Italian Ice Reisterstown Road Plaza 6796 Reisterstown Road Baltimore, MD RITA (7482) Scoops & Froots 231 E. Baltimore St. Ste. 102 Baltimore, MD Simply Desserts, LLC Big Woods Court Columbia, MD Rita's Italian Ice Valley Village Shopping Center 9103 Reisterstown Road Owings Mills, MD Page 30 of 33

32 Kosher Supervision Organizations Star-K Kosher Certification 122 Slade Avenue Suite 300 Baltimore, Maryland Fax: Rabbinical Council of Greater Washington/ Vaad Harabanim of Greater Washington New Hampshire Ave, Suite 402 Silver Spring, MD Fax: Page 31 of 33

33 Web Sites Relating to Kosher Food Kosher Community Surveys Home of all things about kosher community surveys! * * * The following web sites are not affiliated with Kosher Community Surveys LLC, but are listed here because they might be of interest. Presence Blog presence.baltiblogs.com A Baltimore-based blog that includes commentary on a wide variety of issues, including kosher food. The Kosher Blog The Kosher Blog is a major compendium of recipes, product and restaurant reviews, industry gossip, and miscellaneous information about real kosher-living issues that simply can t be found elsewhere on the Internet. Kashrut.com This site has a variety of kosher-related resources, including kosher food alerts, kosher travel, articles about kosher food processing. Kashrus Magazine A periodical and website containing articles and information on kashrut issues and standards. Page 32 of 33

34 End Notes Kosher Community Surveys LLC has enjoyed conducting this year s kosher community survey. We welcome your comments/suggestions to improve the survey for next year. The information reflected in this report is intended to be as accurate as possible as of the date of this publication; however, information can change over time. It is recommended that you call an establishment directly or the appropriate kosher supervision authority for the most up-todate information. Obtain information about Kosher Community Surveys LLC at Any thoughts? Contact us at feedback@kosher-communitysurveys.com. If you or your organization would like to advertise in the next final survey report, please baltimore@kosher-community-surveys.com 2008 Kosher Community Surveys LLC Page 33 of 33