We have received the purchase order and booked the sale order for spare parts

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VIKASH KULSHRESTHA From: Sent: To: Cc: Subject: Jasmeet Bedi Wednesday, July 15, 2015 5:17 PM VIKASH KULSHRESTHA; Ankit Kasture R Sridhar; Gunasekaran M; Hari K S; Sankar P; M K Baranidharan; Sumit Gupta; Kesavan N; Rajendra KP RE: LT 1451 TMBV IOCL DBBL Panipat Damaged parts Sir, We have received the purchase order and booked the sale order for spare parts- 110005406. We are pushing the order for manufacturing approval. Jasmeet Singh Bedi, L&T Valves +91-813 064 7711 +91-172 4646 872 From: VIKASH KULSHRESTHA Sent: 10 July 2015 12:41 To: Jasmeet Bedi; Ankit Kasture Cc: R Sridhar; Gunasekaran M; Hari K S; Sankar P; M K Baranidharan; Sumit Gupta; Kesavan N Pl let us know status of PO,pl deal it separately with concerns since it is on chargeable basis. Vikash Kulshrestha CC: Pl raise closure request with RCA. From: VIKASH KULSHRESTHA Sent: Sunday, June 21, 2015 7:35 PM To: Jasmeet Bedi Cc: Sriraman S V; Karthikeyan S; R Sridhar; Gunasekaran M; Hari K S; Sankar P; M K Baranidharan; Sumit Gupta; Ankit Kasture; Sankar P; Gunasekaran M; Karthikeyan S; M K Baranidharan; Ravindran G; Kesavan N; MV Ramana Jasmeet Bedi, Pl let us know status of PO. Vikash Kulshrestha From: Kesavan N Sent: Sunday, June 21, 2015 12:21 PM To: MV Ramana Cc: Sriraman S V; Karthikeyan S; R Sridhar; Gunasekaran M; Hari K S; Sankar P; M K Baranidharan; Sumit Gupta; Ankit Kasture; Jasmeet Bedi; VIKASH KULSHRESTHA; Sankar P; Gunasekaran M; Karthikeyan S; M K Baranidharan; Ravindran 1

G We are yet to receive customer Po for this complaint. Sent: 21 June 2015 11:10 To: Kesavan N Cc: Sriraman S V; Karthikeyan S; Kesavan N; R Sridhar; Gunasekaran M; Hari K S; Sankar P; M K Baranidharan; Sumit Gupta; Ankit Kasture; Jasmeet Bedi; VIKASH KULSHRESTHA; Sankar P; Gunasekaran M; Karthikeyan S; M K Baranidharan; Ravindran G Please let me know the status of this complaint closure. Thanks/ MVR From: Jasmeet Bedi Sent: 08 May 2015 18:27 To: MV Ramana; VIKASH KULSHRESTHA Cc: Sriraman S V; Karthikeyan S; Kesavan N; R Sridhar; Gunasekaran M; Hari K S; Sankar P; M K Baranidharan; Sumit Gupta; Ankit Kasture Sir, As per the procedure of IOCL, we have received firm enquiry for service today. After submission of offer the service order will be released. We expect to receive service order by end of this month. Jasmeet Singh Bedi +91-11 4141 9582 +91-813 064 7711 Sent: 03 May 2015 18:07 To: Jasmeet Bedi; VIKASH KULSHRESTHA Cc: Sriraman S V; Karthikeyan S; Kesavan N; R Sridhar; Gunasekaran M; Hari K S; Sankar P; M K Baranidharan; Sumit Gupta; Ankit Kasture What is the present status of this complaint. Thanks/ MVR From: Jasmeet Bedi Sent: 24 April 2015 10:46 2

To: VIKASH KULSHRESTHA Cc: Sriraman S V; Karthikeyan S; Kesavan N; MV Ramana; R Sridhar; Gunasekaran M; Hari K S; Sankar P; M K Baranidharan; Sumit Gupta; Ankit Kasture Dear Sir, We had a meeting with IOCL on the subject case. Understand that the person responsible for raising the purchase requisition has got transferred. The new person will join from 1 st May and will accordingly raise firm PR. We expect to receive service order by mid-may 2015. Jasmeet Singh Bedi +91-11 4141 9582 +91-813 064 7711 From: Jasmeet Bedi Sent: 18 April 2015 10:12 To: VIKASH KULSHRESTHA Cc: Sriraman S V; Karthikeyan S; Kesavan N; MV Ramana; R Sridhar; Gunasekaran M; Hari K S; Sankar P; M K Baranidharan; Sumit Gupta Subject: LT 1451 TMBV IOCL DBBL Panipat Damaged parts Dear Sir, IOCL has called us for negotiations meeting for this case next week. They will release the service order after the meeting. Jasmeet Singh Bedi On Apr 18, 2015 10:08, VIKASH KULSHRESTHA <Vikash.K@lntvalves.com> wrote: Dear Jasmeet, Pl confirm for below, we need to decide on resolution/closure of complaint:- 1. Whether we are getting order or not & when or what stage it is pending. 2. IF they are not interested, pl confirm we will return the unrepaired valve back to them. Vikash Kulshrestha From: Kesavan N Sent: Saturday, April 18, 2015 9:50 AM To: Sriraman S V; VIKASH KULSHRESTHA 3

Cc: Gunasekaran M; Hari K S; Karthikeyan S; M K Baranidharan; MV Ramana; Sankar P This complaint is outside warranty. We have given the list of items to be replaced for which we are yet to get the order. Kindly do the needful for sale order entry for closing this. From: Sankar P Sent: Monday, April 13, 2015 9:10 AM To: Kesavan N Cc: Gunasekaran M; Hari K S; Karthikeyan S; M K Baranidharan; MV Ramana Kindly login into the portal, make a closure request. Regards P Sankar Sent: 12 April 2015 13:18 To: Sankar P Cc: Kesavan N; Gunasekaran M; Hari K S; Karthikeyan S; M K Baranidharan Importance: High It is still showing in the Portal, 4

Why is this not closed Thanks/ MVR From: Sankar P Sent: Thursday, March 26, 2015 4:23 PM To: MV Ramana Valve serviced at CBR. Returned to the customer after billing the charges. Regards P Sankar From: Sankar P Sent: Wednesday, February 18, 2015 9:18 AM To: MV Ramana Cc: Shunmugavel H; Hari K S; Karthikeyan S; Kesavan N Damaged valve received at CBR. Customer need to get back to us for repair charges. Regards P Sankar Sent: 17 February 2015 18:44 To: Sankar P 5

Cc: Shunmugavel H; Hari K S; Karthikeyan S Importance: High PS What have we done in this regards MVR 6