LOVE LINES COUNSELOR TRAINING COURSES 1. INTRODUCTION - COUNSELOR S OVERVIEW. The policies and procedures of Love lines and how to apply them. 2. SALVATION AND FILLING OF THE HOLLY SPIRIT - Discusses how to recognize the person needing these spiritual experiences; how to approach the person; how to present and how to receive these experiences. Campus Crusade for Christ material is used, along with role playing. 3. MARRIAGE, FAMILY AND DIVORCE. Discusses the major family and marriage problems today and how to counsel people in these areas. Divorce: A scriptural application to pertinent personal counseling techniques that are instrumental in enriching counseling for healing of marriage; and a practical application if divorce. 4. DEPRESSION AND SUICIDE. How to counsel a lonely person and help them effectively deal with their loneliness. How to recognize the symptoms of depression and help the caller break out of their depression. How to identify a suicidal person and what action to take to save their life. 5. FINANCES. Your money matters. This class covers three areas: (1) The importance of handling your money correctly. (2) The principles of effective financial counseling. (3) The scripture and practical keys to Christian financial planning. 6. INNER HEALING. Examines the scriptural basis for the ministry of inner healing. It teaches how Jesus ministers to hurt people. How it seeks to examine three basic areas of hurts in individual s life to receive inner healing. 7. ROOT PROBLEMS. To demonstrate that the root problems of bitterness, morale impurity, and temporal value systems stem from the basic root problem of selfishness. 8. HOMOSEXUALITY. The scriptural basis for the attitudes we should have regarding sexuality, and how to effectively counsel a homosexual and his/her family. Also, the reason for incest and how to counsel people trapped in these relationships. C 9. GIFTS OF THE HOLY SPIRIT. A scriptural study and application of personal ministry which will strengthen the ability to counsel, using the gifts of the Spirit using teaching from I Corinthians. 10. LITERATURE, CBN HANDBOOKS, $ REFERRALS. The review of several areas of need where Love Lines can refer callers to for the further ongoing help. 11. DIVINE HEALTH & HEALING. A balanced scriptural approach to the topic of healing; why people are and are not healed. 12. OCCULT. A discussion of the various areas of the occult in operation today; how to identify and minister to people entrapped in each area. 13. FAITH. A balanced series of many studies for practical applications of God s Word to walk in victorious faith. 14. ACTIVE LISTENING. The four stages of active listening and how to effectively apply them in counseling. The principles are acted out in role playing. 15. CHEMICAL DEPENDENCY. How to identify the chemically dependent person; how to handle the manipulation of the chemically dependent person, and the scriptural approach to counseling a chemically dependent person. 16. CULTS. How to determine if a religion is a cult; lists front organizations and business enterprises. 17. DISRUPTIVE CALLS. How to identify and handle constant, harassing, and prank callers. 18. PREGNANCY AND ABORTION. Covers counseling and hot line numbers available for women calling in. 19. PRAYER. Study of prayer and how to use spiritual warfare effectively over the phones. 20. ABUSE. Becoming aware of the signs of abuse in the family and the resources in the community available to help. 21. KINGDOM PRINCIPLES. We will look at the laws of the Kingdom of God, as presented in Scripture, how they apply to us and to the people we counsel. 22. MINISTERING IN THE SPIRIT. Practical handson class about prayer and the Holy Spirit.
Name Address Phone Interview Date Training Month Key for Training Month 4 - Not Accepted 1 - Taking CT class 5 - Receptionist Class 2 - Another Time 6 - Television 3 - Not Interested 7 - Office Support Love Lines Trainee Prospects Class Site: J
LOVE LINES Crisis Center PRAYER & COUNSELING REPORT Counselor's Name: Start Time: : Date: / / End Time: : Shift (circle): 6-10am 10-2pm 2-6pm 6-10pm 10-2am 2-6am Length of Call: : Center (circle): A B C D E F G H I J K L M N O NAME (First, Middle, Last PLEASE PRINT) ADDRESS CITY STATE ZIP CODE PHONE NUMBER ( ) MAIN CODE First Time Occasional Frequent Child / Teen / Adult M / F But seek first the kingdom of God and all of His righteous, And then all these things taken together will be given you besides. Matthew 4:33 1. What's your relationship with Jesus? Never Me! a Prayed with caller for salvation? (Suggest follow-up with a church or pastor). Knows Jesus b Prayed with caller for Baptism of the Holy Spirit? (Suggest follow-up with a church or pastor). Spirit Filled c Would like follow up (Church, In Person, Healing team ). (Fill out Name information above & on Follow-up Form ). Recommitment Suggest follow-up with a church or pastor. 2. We have a free helpful brochure on your situation. I'd like to send it to you. d Newsletter / Literature 3. We are in need of prayer counselors, receptionist, computer input typists & office help. Is there an area you could help in? e Prayer (15 Minutes a day prayer clock to am/pm ). f Volunteer ( Counseling / Office / Other ). g Financial Pledge ($ Wk / Month / One time gift). (If caller is interested in any areas, fill out Name Information above & on Follow-up Form.) L....
Counselor's Log Sheet Day: LOVE LINES Crisis Center Date: Counselor's Name: Shift: A Number of calls 1 Asked about their relationship with Jesus B Answers to prayer a Prayed with for salvation C Family problems b Prayed with for Baptism of the Holy Spirit D Emotional problems c Would like follow-up E Drugs & alcohol problems 2 Asked if we could send literature F Financial & job problems d Wanted literature/newsletter G Sex problems 3 Asked for their support of Love Lines H Suicide problems e Prayer for Love Lines I Inquires & other calls f Volunteer work J Pregnancy & Abortion g Financial pledge K Called for healing only l Call length 1-5 minutes L Called for agreement in prayer ll Call length 6-10 M Partner appreciation calls lll Call length 11-30 minutes N Abuse lv Call length over 30 minutes M
Phone Receptionist log Sheet Day: Captain: Receptionist: Date: Shift: am / pm Type of Calls? Main Office Central 612-379-1199 Occasional Callers A Office Staff Call B Lost Call C Pranks Hang ups D Frequent Caller E How did the Caller Hear of Loves Lines Crisis Center? Long Distance F LL TV Show G Word of Mouth H Phonebook I Information J Newspaper K Need Him Media Spot L NH Other M NH Word of Mouth N Internet Sex Ministry O Tower of R&S P Prayer Counselor Counselor Counselor Counselor Counselor Dan Office Missions Diane SD1 SD2 SD3 SD4 SD5 SD6 SD7 SD8 SD9 SD0 Dan s Cambridge Voice Mail 763-794-7328 691-1905 Voice Mail Counselor line 794-3335 Disk Counselor Forms Blue 02/11/02 N Totals
LOVE LINES Crisis Center Date (Month/Day): Day: Captian's Daily Summary Counselor s Names Sh ift To : Captian: Shift: Code: Number of calls A Answer to prayer B Family problems C Emotional problems D Drugs & alcohol problems E Financial & job problems F Sex problems G Suicide problems H Inquires & other calls I Pregnancy & Abortion J Called for healing only K Called for agreement in prayer L Partner appreciation calls M Abuse N Asked about their relationship with Jesus 1 Prayed with for salvation a Prayed with for Baptism of the Holy Spirit b Would like follow-up c Asked if we could send literature 2 Wanted literature/newsletter d Asked for their support of Love Lines 3 Prayer for Love Lines e Volunteer work f Financial pledge g Call length 1-5 minutes I Call length 6-10 minutes II Call length 11-30 minutes III Call length over 30 minutes IV Lost calls (from receptionist log) h Pranks/Hang-ups (from receptionist log) i O
LOVE LINES Crisis Center Date (Month/Day): Day: Daily Log Sheet Summary Shifts 6 AM 10 AM 10AM 2PM 2 PM 6 PM 6 PM 10 PM 10 PM 2 AM 2 AM 6 AM Daily Top: Number of calls A Answer to prayer B Family problems C Emotional problems D Drugs & alcohol problems E Financial & job problems F Sex problems G Suicide problems H Inquires & other calls I Pregnancy & Abortion J Called for healing only K Called for agreement in prayer L Partner appreciation calls M Abuse N Asked about their relationship with Jesus 1 Prayed with for salvation a Prayed with for Baptism of the Holy Spirit b Would like follow-up c Asked if we could send literature 2 Wanted literature/newsletter d Asked for their support of Love Lines 3 Prayer for Love Lines e Volunteer work f Financial pledge g Call length 1-5 minutes I Call length 6-10 minutes II Call length 11-30 minutes III Call length over 30 minutes IV Lost calls (from receptionist log) h Pranks/Hang-ups (from receptionist log) i P
IN - PERSON COUNSELING LOVE LINES, INC. DATE NAME ADDRESS CITY, ST.,ZIP DAY PH.# EVE. PH# IF UNABLE TO BE REACHED, THEY WILL HAVE TO CALL FOR APPOINTMENT BETWEEN 2:00 P.M. TO 6:00 P.M.. NATURE OF PROBLEM NO ANSWER (DATE/TIME CALL RETURNED COUNSELOR/RECEPTIONIST PLACE ALL SLIPS IN IN-PERSON BOX!! Q
LOVE LINES CRISIS CENTER NAME DATE Preferred Shifts: Check off 3 boxes indicating your top three choices. 6am - 10am 10am - 2pm 2pm - 6pm 6pm - 10pm 10pm - 2am 2am - 6am SUN MON TUES WED THUR FRI SAT Will be a partner at $15/ month Other Will look for three other partners? Yes NO I'm also interested in these areas of Love Lines: Office Partner Drives T.V. Production (Check each area) Social Committee Fundraising Public Relations Recruiting Foreign Missions Bowl a Thon Praying at L.L. (5am Daily) Computer Internet/BBS Speaking at Churches Praying over Houses (Sat. 6:30am) Any experience with Computers? Any experience with the Internet or BBS? S
Love Lines Counselor Training DATES: May 30 (Sat); May 31 (Sun); June 7 (Sun). HOURS: Saturdays: 8:00-5:00PM; SUNDAYS: 3:00PM - 9:00PM Class Location: North Heights Lutheran Church 1799 W. Hoghway 96, Arden Hills, MN 55112 Room 226 Saturday - May 30 th 8:00-8:15 Registration 8:15-8:35 Welcome & LL Video Intro Debbie Morstad 8:35-9:00 Counselor's Overview Debbie Morstad 9:00-10:00 Salvation/ Holy Spirit Dan Morstad 10:00-10:10 Break 10:10-10:45 Faith Dan Morstad 10:45-11:30 Divine Health & Healing Dan Morstad 11:30-12:00 Kingdom Principles Dan Morstad 12:00-1:00 Lunch 1:00-2:00 Prayer Gordy Tulloch 2:00-3:00 Active Listening Gordy Tulloch 3:00-4:00 Homosexuality Dottie Ludwig 4:00-5:00 Pregnancy/Abortion Vary Jackson - MCCL Sunday - May 31 st 3:00-3:10 Praise & Worship Debbie Morstad 3:10-4:30 Family, Marriage & Divorce Debbie Morstad 4:30-5:30 Suicide/Depression Diane Morstad 5:30-6:30 Computer/Statistics/Follow-up Gordy Tulloch 6:30-7:00 Dinner 7:00-7:30 Referrals/Internet Diane Morstad 7:30-8:30 Receptionist Video Diane Morstad Saturday - June 6 th 8:00-8:10 Praise & Worship Debbie Morstad 8:10-10:00 Gifts of the Holy Spirit Galen Carlson 10:00-10:15 Break 10:15-12:00 Ministering in the Spirit Ken McIntosh 12:00-1:00 Lunch 1:00-2:00 Occult Marilyn Eck 2:00-3:00 Root Problems Marilyn Eck 3:00-3:50 Relationships Marilyn Eck 3:50-4:00 Break 4:00-5:00 Inner Healing Marilyn Eck Second Sunday - June 7 th 3:00-3:10 Praise & Worship Debbie Morstad 3:10-4:30 Schedule Shifts, Interviews, & Role Play Dan Morstad 4:30-5:30 Disruptive Calls Dan Morstad 5:30-6:30 Dinner 6:30-7:30 Abuse JoAnne Crosby 7:30-7:40 Break 7:40-9:00 Chemical Dependency JoAnne Crosby T
Tuesday/Thursday Evening Training Time: 6:00-10:00 p.m. Location: Emmanuel Christian Center, 7777 University Ave. NE (at Osborne Rd.) Spring Lake Park, MN 55432 Love Lines Phone: 612-379-1199 Class Shepherd: Anita Buigrin Director: Dan Morstad Training Coordinators: Susan Daniels and Diane Morstad: 612-379-1199 Tuesday Staff Meetings: 9/2, 9/9, 9/16, 9/23, 9/30 At North Heights Church in Roseville PLEASE NOTE: 6:00-6:15 P.M. is Opening Prayer each night. Attendance is required. WEEK 1 - TUESDAY OCT 7 Susan Daniels, Gordy Tulloch 6:00-6:20 Registration Dan Morstad 6:20-6:30 Welcome Gordy Tulloch 6:30-7:00 Love Lines Video & Overview Gordy Tulloch 7:00-8:00 Prayer 8:00-8:10 Break 8:10-9:10 Homosexuality Dottie Ludwig 9:10-9:55 Abuse Athena Homer WEEK 1 - THURSDAY OCT 9 6:15-7:15 Pregnancy/Abortion MCCL Speaker 7:15-7:30 Break 7:30-8:45 Gifts of the Holy Spirit Galen Carlson 8:45-9:55 Ministering in the Holy Spirit Ken McIntosh WEEK 2 - TUESDAY OCT 14 6:15-7:45 Chemical Dependency JoAnne Crosby 7:45-8:45 Marriage, Family & Divorce Diane Morstad 8:45-9:00 Break 9:00-9:55 Jerry Springer Calls Sheryl Pearson WEEK 2 - THURSDAY OCT 16 6:15-7:00 Receptionist Area Video Anita Bulgrin 7:00-8:00 Disruptive Calls Gordy Tulloch 8:00-8:10 Break 8:15-9:15 Depression and Suicide Gordy Tulloch 9:15-9:55 Need Him Calls Gordy Tulloch WEEK 3 - TUESDAY OCT 21 6:15-7:45 Salvation & Holy Spirit Dan Morstad 7:45-8:00 Break 8:00-9:00 Kingdom Principles Dan Morstad 9:00-9:55 Faith and Divine Healing Dan Morstad WEEK 3- THURSDAY OCT 23 6:00-7:00 Occult Marilyn Eck 7:00-8:00 Root Problems Marilyn Eck 8:00-8:10 Break 8:10-9:00 Relationships Marilyn Eck 9:00-9:55 Inner Healing Marilyn Eck WEEK 4 - TUESDAY OCT 28 6:15-7:30 Active Listening Gordy Tulloch 7:30-8:15 Role Playing Gordy Tulloch 8:15-8:25 Break 8:25-9:55 Schedules, Shifts, & Interviews Dan Morstad WEEK 4 - THURSDAY OCT 30 6:15-8:20 Computer Athena Holmer 8:20-8:30 Break 8:30-9:30 Handbook, Follow - Up, Referrals Athena Holmer 9:30-9:55 Overall Questions Athena Holmer U
1. Abuse 7. Depression/Suicide 15. Introduction/Counselor's 22. Pregnancy/Abortion 2. Active Listening 8. Disruptive Calls Overview 23. Receptionist Video 3. CBN Handbook/Literature/ Follow-up/Referrals 9. Divine Health/Healing 10. Faith 16. Kingdom Principles 17. Marriage/Family/Divorce 24. Root Problems 25. Salvation/Batism of 4. Chemical Dependency 11. Finances 18. Ministering in the Spirit Holy Spirit 5. Computer/Bulletin Bd/ Internet 12. Gifts of Holy Spirit 13. Homosexuality 19. Occult 20. Paperwork 6. Cults 14. Inner Healing 21. Prayer 28. 26. 27. PID Trainee Name 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 01 02 03 04 05 06 07 08 09 V
LOVE LINES CRISIS CENTER 2535 CENTRAL AVE. NE MINNEAPOLIS, MN 55418 612-379-1199 PHASE I TRAINING EVALUATION FORM NAME: CLASS, MONTH & YR: / AM PM WKD TRAINING COURSES Helped Received Helpful... Not So 1. ABUSE 5 4 3 2 1 2. ACTIVE LISTENIBG 5 4 3 2 1 3. CHEMICAL DEPENDENCY 5 4 3 2 1 4. COMPUTER/HANDBOOK/BULLENTIN BD/INTERNET 5 4 3 2 1 5. CULTS/NEW AGE/RELIGIONS 5 4 3 2 1 6. DEPRESSION/LONELINES/SUICIDE 5 4 3 2 1 7. DISRUPTIVES CALLS 5 4 3 2 1 8. DIVINE HEALTH/HEALING 5 4 3 2 1 9. FAITH 5 4 3 2 1 10. FINANCES 5 4 3 2 1 11. GIFTS OF HOLY SPIRIT 5 4 3 2 1 12. HOMOSEXUALITY 5 4 3 2 1 13. INNER HEALING 5 4 3 2 1 14. INTRO/COUNSELOR OVERVIEW/LL & KIEV 5 4 3 2 1 15. KINGDOM PRINCIPLES 5 4 3 2 1 16. MARRIAGE/FAMILY/DIVORCE 5 4 3 2 1 17. MINISTERING IN THE SPIRIT 5 4 3 2 1 18. OCCULT 5 4 3 2 1 19. ONGOING TRAINING 5 4 3 2 1 20. PAPERWORK 5 4 3 2 1 21. PRAYER 5 4 3 2 1 22. PREGNANCY/ABORTION 5 4 3 2 1 23. RECEPTIONIST VIDEO 5 4 3 2 1 24. ROOT PROBLEMS 5 4 3 2 1 25. SALVATION/BAPTISM HOLY SPIRIT 5 4 3 2 1 26. 5 4 3 2 1 27. 5 4 3 2 1 W
COUNSELING EVALUATION CHART DEGREE OF EFFECTIVENESS NUMBER OF TIMES USED DEGREES OF EFFECTIVENESS: 1. No effect 2. Little effect 3. Some effect 4. Much effect 5. Very effective TEACHING - Sharing a scriptural truth or Biblical principle EXHORATION - Applying Biblical principle to encourage change DIRECTIVES - Helping to map out step-by-step process for change or improvement in an area WORD OF WISDOM OR KNOWLEDGE - God's revealed truth in a situation (seeing and understanding what the person is going through ADVICE LISTENING - Enabling the caller to know he is accepted and valuable PROBING QUESTION - Ability to get to the root cause. Does it bring a deeper response from the person? FEELING QUESTION - Asking about emotional or heart feelings in situations - i.e. "How did you feel when...? TESTIMONY - Counselor's or another person's personal experience that fits the call COMMENTS/ OBSERVATIONS: Counselor Signature Z