Motivational Theory. Outrageously Positive Customer Service. Needs Met. Listened to. Seen. Appreciation of Differences. Special

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Benedict Short
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1 Outrageously Positive Customer Service Motivational Theory Needs Met Listened to Seen Appreciation of Differences Special 1

2 COMMITMENT The WOW Mentality! 2

3 DISCIPLINE I ll make them glad they spoke to me attitude 3

4 PASSION Reach Philosophy 4

5 Remember Everyone Affects Customer Happiness! TEAM 5

6 Be a Team Player Establish and focus on the common goal Learn to compromise for the good of the team goal. Share Recognition and give credit for team accomplishments 5 Principles of AI 1. The Constructionist Principle: Our organizations evolve in the direction of the images we create based on the questions we ask as we strive to understand the systems at work. 6

7 5 Principles of AI 2. The Principle of Simultaneity: Change begins the moment we ask questions. 5 Principles of AI 3. The Anticipatory Principle: Our behavior in the present is influenced by the future we anticipate. 7

8 5 Principles of AI 4. The Poetic Principle: Just as poets have no constraints on what they can write about, we have no boundaries on what we can inquire and learn from. 5 Principles of AI 5. The Positive Principle: The more positive the questions used to guide a change process, the more long-lasting and effective that process will be. 8

9 INNER EXPERIENCE Life consists in what a man is thinking of all day - Ralph Waldo Emerson 9

10 Resident Connectedness Thorough Knowledgeable Professional Safe FLOW 10

11 If you help enough people get what they want, you will get what you want - Zig Ziglar LIVING LIFE 11

12 Keys to Outrageously Positive Customer Service Get the Right People on the Bus Be Present Demonstrate an Emotional Connection Secure Your Attitude Listen Listen Listen Be Respectful Focus on Body Language Be Responsive Plant a thought, harvest an act. Plant an act, harvest a habit. Plant a habit, harvest a character. Plant a character, harvest a destiny. 12

13 The Balance After he had journeyed, And his feet were sore, And he was tired, He came upon an orange grove And he rested. And he lay in the cool, And while he rested, he took unto himself an orange and tasted it, And it was good. And he felt the earth to his spine, And he asked, and he saw the tree above him, and the stars, And the veins in the leaf And the light, and the balance, And he saw magnificent perfection, Whereon he thought of himself in balance, And he knew he was. And he thought of those he angered, For he was not a violent man, And he thought of those he hurt, For he was not a cruel man And he thought of those he frightened For he was not an evil man, And he understood. He understood himself. Upon this he saw that when he was of anger or knew hurt or felt fear, It was because he was not understanding, And he learned compassion. And with his eye of compassion He saw his enemies like unto himself, And he learned love. ~ Graeme Edge 13

Generosity and Gratitude Victor Beaumont Unitarian Universalist Church of St. Petersburg August 12, 2012 Responsive Reading

Generosity and Gratitude Victor Beaumont Unitarian Universalist Church of St. Petersburg August 12, 2012 Responsive Reading #512 We Give Thanks This Day in Singing the Living Tradition Sermon Is anyone