Front of House Managers (Part Time)

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1 Front of House Managers (Part Time) Job description November 2009 This document contains the following information: 1. Duties and responsibilities of the post 2. Person specification 3. Details of the post 4. Museum mission and mandate 5. Background to the Jewish Museum London 6. The Jewish Museum Development Project 7. Equal Opportunities Policy and Monitoring Form To apply, please send your current CV and a cover letter, explaining your interest in the post and relevant experience and qualifications, together with details of at least two referees, your current salary and information regarding your availability. To assist us in arranging interviews, please note if there are any dates when you will be unavailable for interview as a result of holiday arrangements. Please also indicate if there are any restrictions on you taking up employment in the UK and, if so, provide details. The Equal Opportunities Monitoring Form should be completed and included with your application. Please send your application to: Head of Operations Jewish Museum London Raymond Burton House Albert Street London NW1 7NB Or by to: Closing date for applications: 5pm on 12 January For further information about the museum, please visit our website

2 Jewish Museum London Front of House Manager (Part Time) The Jewish Museum London is a cultural and educational resource of national and international importance. It is currently undertaking a major Development Project to expand its premises in Camden Town and is looking for experienced and motivated individuals to fill these two new posts, which will play a key role in ensuring a professional and friendly visitor experience and a high standard of customer care. We are looking for candidates with front of house experience, who can make a make a real impact and deliver results in terms of a successful museum operation. Reporting to Head of Operations, you will also work with other members of the museum team, including volunteers. You will need a proactive and practical approach and the ability to work independently in a customer-focused environment. In the absence of the Head of Operations you will be expected to make appropriate decisions as required. This job description is not an exhaustive list of tasks and will be reviewed after six months and then annually. Duties and Responsibilities Front of House 1. To ensure a professional and friendly visitor experience and a high standard of customer care. 2. To ensure public spaces are fit and pleasant for public use. 3. To provide backup security and assistance to security officer. 4. Daily management of front of house staff, including volunteers and agency security officer. 5. To deliver volunteer briefings at the start of each shift (twice or three times daily). 6. To take responsibility for health & safety in visitor facing areas. Retail 1. To manage the shop on a day to day basis and maximise income generation. 2. To supervise volunteer shop staff, manage the EPOS till system, including cashing up, and oversee the design and presentation of shop displays. 3. To carry out stocktaking and general stock management. Building and facilities maintenance 1. To set up and prepare public spaces, including the auditorium, education space and meeting room for meetings and events. 2. To assist with premises management, including liaison with maintenance contractors and regular checks and upkeep of visitor services facilities and alarm systems. 3. To provide general facilities management as needed. 4. To ensure the smooth running of gallery facilities and displays.

3 Person Specification Criteria Essential Desirable At least 1 year s front of house experience in a customerfacing environment Excellent customer care skills, and a personable and approachable manner Good IT skills, including experience of working with EPOS or other database systems Experience of a retail environment and stock management practices A willingness and ability to perform physical tasks as part of your regular duties Experience of security operations Experience of managing staff or volunteers Experience of premises management Ability to prioritise and work under pressure, with practical problem solving skills Empathy with the Jewish Museum s mission Details of post Annual Salary: 21,000 pro rata. dependent on skills and experience. Hours: 30 hours per week FOH cover is required for 58 hours per week (minimum), Sunday-Friday, to be covered by two staff members. Regular hours are: Sunday-Wednesday 9am-6pm Thursday 9am-10pm Friday 9am-3pm You will be expected to work an average of 26 weekend days per year. You will also be expected to work some public holidays, but time off will be offered in lieu. Shift patterns to be agreed as part of the recruitment process. Additional evening work will be required on occasion, to be paid at the same level pro rata. Holiday entitlement: 20 days per year with an additional allowance for public holidays and Jewish festivals (approximately 6-12 days per calendar year), increasing to 22 days after two calendar years. MUSEUM MISSION AND MANDATE Mission The Jewish Museum aims to explore and preserve Jewish heritage, celebrate diversity and challenge prejudice. Mandate The Jewish Museum collects, preserves, interprets and exhibits material relating to Jewish history, culture and religious life. It draws on the Jewish experience as a focus for the exploration of identity in a multicultural society, actively engaging with the shared experiences represented in the diverse cultural heritage of London, Britain and the wider world. As a forum for education, learning and interfaith dialogue, the Museum encourages understanding and respect by challenging stereotypes and combating prejudice in all its forms. Background to the Jewish Museum London

4 Founded in 1932, the Jewish Museum relocated in 1995 to an elegant, early Victorian listed building in the vibrant neighbourhood of Camden Town. In the same year it amalgamated, on a two-site basis, with the former London Museum of Jewish Life, in Finchley. Following the amalgamation, the Museum operated as a single organisation with a unified management structure, but with two locations (the Jewish Museum - Camden Town and the Jewish Museum - Finchley), with complementary collections, displays and activities. In September 2007, both sites of the Museum closed in preparation for a major capital development project, funded by the Heritage Lottery Fund. The Museum plans to reopen on a single expanded site in Camden Town in Spring 2010, bringing all collections and activities together for the first time. The Museum s collections cover Jewish history, culture and religious life in Britain and beyond. The Judaica collections were awarded Designated status by the Museums Libraries & Archives Council in 1997 in recognition of their outstanding importance as part of the national heritage, and are widely considered to be one of the world s finest collections of Jewish ceremonial art. The history collections span from the medieval period through to the present day, preserving the diverse roots and heritage of different waves of Jewish migration to Britain, with a particular emphasis on the Jewish East End of London and the experience of refugees from Nazism. Since the merger, the Museum has built up a wide range of exhibitions and activities, including an acclaimed programme of Holocaust and anti-racist education, Discovering Judaism programmes for young people and events for all ages. The Jewish Museum Development Project The Jewish Museum has acquired additional premises adjoining its Camden site, enabling it to consolidate its activities on one site. In April 2007, the Museum received final approval from the Heritage Lottery Fund (HLF) to go ahead with a major capital redevelopment. The 10m Development Project will allow the Museum to: Integrate the collections, displays and activities previously divided between its Camden and Finchley locations Provide much-needed additional space for enlarged and improved permanent and temporary exhibition galleries, and for educational facilities Enhance its role as a major cultural and educational resource contributing to interfaith understanding, anti-racist education and cultural diversity The new Museum is scheduled to open in March 2010 and will accommodate the following facilities: Welcome Gallery Multimedia installation highlighting the diverse backgrounds and multi-faceted identities of Jewish people in Britain today A medieval mikveh, excavated in 2001 in the City of London a key exhibit illustrating the long history of Jewish settlement in Britain

5 History Gallery Vibrant, interactive exhibition, illustrating the diverse roots and history of Jewish people, as part of Britain s diverse cultural heritage Lively and evocative displays on Jewish migration from around the world, the East End, refugees from Nazism and many other areas of British Jewish history, drawing on our wide-ranging collections of photographs, testimonies and artefacts Religion Gallery Displaying and interpreting the Museum's outstanding collection to illustrate Jewish religious life in the context of living Judaism today Redevelopment of gallery to include audio-visual displays and interactives, including an immersive Sabbath experience Holocaust Education Gallery Building on highly acclaimed Holocaust and anti-racist education programmes and displays currently based in Finchley Based on testimonies of survivors and refugees who settled in Britain Special Exhibitions Gallery To show wide-ranging exhibitions including high profile displays from international venues such as the Jewish museums of the world, and to provide extra space for the Museum s own highly regarded exhibition programme Displays for Children and Education Suite Hands-on displays for children and families throughout the galleries Dedicated Education Suite for school visits and creative workshops Research Library and Stores Photographic archives, collections and print stores Auditorium A 100-seat multipurpose auditorium to house a wide variety of educational activities and cultural events A new Café and enlarged Shop Attractive café providing visitors with an opportunity to sample Jewish food Enlarged shop stocking books and gifts, including high quality contemporary Judaica

6 THE JEWISH MUSEUM EQUAL OPPORTUNITIES POLICY 1. Statement of Policy The Jewish Museum endeavours to be an equal opportunity employer and has a policy for this purpose. The aim of the policy is to ensure that no job applicant or employee receives less than favourable treatment on the grounds of sex, race, colour, nationality, ethnic or national origins, age, marital status, sexual orientation or disability or is disadvantaged by conditions or requirements which cannot be seen to be justifiable. This policy covers all aspects of employment including vacancy advertising, selection, recruitment, training, conditions of service and reasons for termination of service. To ensure that this policy is operating effectively and for no other purpose the Museum maintains records of employee s racial origins, gender and disability. The Museum will ensure that there is ongoing monitoring and analysis of such records to provide the basis for appropriate action to eliminate unlawful direct and indirect discrimination and promote equality of opportunity. The Museum Director is responsible for the effective operation of the Jewish Museum s Equal Opportunities policy. A copy of the Jewish Museum s Equal Opportunities policy is available from the Museum Director. 2. The Policy 2.1 Vacancy Advertising Wherever possible all vacancies will be advertised simultaneously internally and externally. Steps will be taken to ensure that knowledge of vacancies reaches underrepresented groups internally and externally. All vacancy adverts will include an appropriate short statement on equal opportunity. 2.2 Selection and Recruitment Selection criteria (job description and employee specification) will be kept under constant review to ensure they are justifiable on non-discriminatory grounds as being essential for the effective performance of the job. At least two people must be involved in the selection interview and recruitment process, and should have received training in equal opportunities. Reasons for selection and rejection of applicants must be recorded. 2.3 Personnel Records In order to ensure the effective operation of the equal opportunities policy and for no other reason a record will be kept of all job applicants and employees racial origins and disability. Where necessary employees will be able to check/ correct their own record with regard to equal opportunities. Otherwise access to this information will be protected. Such records will be analysed regularly and appropriate follow up action taken. 2.4 Equal Opportunities and Volunteers

7 The Jewish Museum is committed to supporting and developing its volunteers and will apply the spirit and where applicable the letter of this policy to them. 2.5 Service Users The Jewish Museum also seeks to provide equality of opportunity for service users of all backgrounds. Particular effort is made to reach the elderly, disabled and disadvantaged through its programme of outreach which includes educational programmes, talks and travelling displays. Wherever possible efforts will be made to identify and remove unnecessary/unjustifiable barriers and provide appropriate facilities and conditions of service to meet the needs of disadvantaged and/or underrepresented groups. 3. General The objectives of this Equal Opportunities Employment policy are To ensure that The Jewish Museum has access to the widest labour market and secures the best employees for its needs. Ensures that no applicant or employee receives less than favourable treatment and that wherever possible they are given the help they need to reach their full potential to the benefit of the Jewish Museum and themselves. The cooperation of all employees is essential for the success of this policy. However the ultimate responsibility for achieving the policy s objectives and for ensuring compliance with the relevant Acts of Parliament as well as the various codes of practice lies with the Jewish Museum. Behaviour against the spirit and/or the letter of the laws on which this policy is based will be considered a serious disciplinary matter and may in some cases lead to dismissal.

8 THE JEWISH MUSEUM Equal Opportunities Monitoring Form The Jewish Museum is committed to equal opportunities in employment through its policy statement (attached). This form is used solely for Equal Opportunities monitoring purposes. All data is confidential and will not be referred to during the selection procedure. Please complete the form and return it with your application. Name: Post applied for: Gender Ethnic origin Please tick the box that best describes the ethnic group to which you belong. Date: Male Female White Chinese Black African Black Caribbean Black other Indian Pakistani Bangladeshi Other (please describe) (please describe) Are you Jewish? Yes No Disability Please indicate whether you consider yourself to be disabled Not disabled Disabled (please describe)

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