Hospitality & Servant Leadership VITERBO SERVANT LEADERSHIP CONFERENCE 2018
What is Hospitality? Friendly and generous reception and entertainment of guests, visitors and strangers Google Dictionary Hospitality consists of using words and behaviors to bring oneself and others into relationship and thus change self and other. Dr. Richard Kyte An Ethical Life (p.210) Hospitality and leadership are all about building relationships Take care of your customers Internal and external All businesses are in the hospitality industry
Servant Leadership Robert Greenleaf Father of Modern Servant Leadership The servant-leader is servant first It begins with the natural feelings that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead Best Test of a Servant Leader Do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? Robert K. Greenleaf The Servant as Leader (p.15)
Why Do I Want to be Servant Leader? Role models Mom & Dad Kill with kindness Leave things better than you found them When you do something you sign your name to it, so do it well Pay attention Be generous Do what is right Others Influences Books Stephen R. Covey, John C. Maxwell, James C. Hunter Podcasts Dave Ramsey, Michael Hyatt, Craig Groeschel, Jocko Willink, Tim Ferris, Andy Stumpf, etc. Community - Service organizations, Viterbo Servant Leadership events, Place of Grace Witness to bad leadership Selfish, manipulative, hurtful Life changing moments that lead to an attitude of gratitude Servant leadership felt like the right thing to do!
Common Misconceptions Servant leadership vs subservient leadership Needs vs wants Needs basic life necessities Physiological, Safety, Social, Esteem, Self-Actualization Wants are desires or wishes Influencing vs manipulation Influencing is impacting others to so both parties benefit Manipulation is taking advantage of others for personal gain Look for Win-Win situations Stephen R. Covey
Key Servant Leader Attributes Attitude of Gratitude Being thankful for life We all have blessings and crosses to carry Allows you to Have the heart of a mentor View struggle as a good thing A life without struggle is a life without meaning. Andy Stumpf Cleared Hot Podcast Episode 43: Never Give Up Realize we are all a mess in our own way. Nobody has it together all the time Andy Stumpf Cleared Hot Podcast Episode 43: Never Give Up Humility Is not thinking less of yourself but thinking about yourself less Put yourself in the others persons shoes Allows you to Empathize, listen to others and be open to alternative ideas Be honest with yourself Be welcoming of criticism Keep an open mind You have to be able to admit that you are not perfect, you don t know everything, and you will make mistakes Check your Ego Jocko Willink Ego s Anonymous Jordan Peterson
Key Servant Leader Attributes Reflection You need to ask yourself some questions How well did I handle that situations? What could I have done differently to make that interaction better? What could I have done to fix or prevent the problem? Am I making excuses or lying to myself Practice Forgiveness Self and others John C. Maxwell s 24 hour rule for celebrations and failure We all make mistakes Big deal or little deal Failure is essential because it is how we learn Life is too short to hold grudges
Key Servant Leader Attributes Heart of a Mentor Tyrant Mindset My way or else I know it all Mentor Mindset Make others better I want what is best for my mentee Real strength is picking somebody up not putting them down or holding them down. Andy Stumpf Cleared Hot Podcast Episode 43: Never Give Up Great leaders focus on the responsibility of having other people entrusted to their care. Jim Hunter Take Responsibility You are the collection of choices you make Everything rises and falls on leadership John C. Maxwell Leaders must accept total responsibility, own problems that inhibit performance and develop solutions to those problems. Jocko Willink Extreme Ownership (p.50)
Key Servant Leader Attributes Develop Foresight Foresight is what gives the leader his lead, what puts him out ahead and qualifies him to show the way. Robert K. Greenleaf The Servant as Leader (p.23) Pay attention to the strengths, weaknesses, and opportunities of your organization and team Create the vision Inspire your team
Conclusion Servant Leadership is a choice to serve others Focus on making people the best version of themselves It can be used in every situation of life Practice humility, reflection, and forgiveness Servant Leadership Principles for Kids Need to make good choices #1 Be nice Who doesn t want to be treated with respect, dignity and kindness? #2 Listen With your ears, eyes, and heart #3 Use your words Words can build people up or tear people down. Tom Thibodeau