PRIVATE SECTOR PERSPERCTIVE ON REGULATING FT ACCOODATION ESTABLISHENT Hasya Amana Riyanto, Bcom BD Director Sofyan Hospitality International
HALAL HOSPITALITY ANAGEENT AND CONSULTANT PROFILE HALAL TOURIS DEVELOPENT AND CONSULTANCY Property Development and Investment HALAL PRODUCTS AND SERVICES CERTIFICATION CONSULTANCY ain Office: Jalan Cut eutia No.09, enteng, Jakarta 10330, Indonesia ore than 46 years experience in the Hospitality Industry With over 25 years of experience in Halal Hospitality
Copyright 2016 SofyanHospitality International ALL RIGHTS RESERVED
What is SHHS? Comprehensive anagement Tools Systems to develop Halal Compliance anagement in Tourism and Hospitality Product and Services Providers
Applicable across the whole Ecosystem of Tourism and Lifestyle Industry Copyright 2017 PT. Sofyan Hospitality International ǀ ALL RIGHTS RESERVED Industry / Government / Legal Standard Best Practices General Guidelines Tourism Destination Theme Park Hotel Spa Hospitals Spas and Wellness Centres
HALAL BUSINESS IPLEENTATION CONCEPT Copyright 2017 PT. Sofyan Hospitality International ǀ ALL RIGHTS RESERVED Source: Sofyan Hospitality s Analysis from several sources Business Entity OPERATIONAL Human Resources Finance arketing Physical Product/Service anagement Operational
THE IPLEENTATION CONCEPT OF HALAL INDUSTRY Takhalli Tahalli Tajalli Business Ethics Ethics Value Internalization Actualization â lâ yudraku kulluhu lâ yutraku kulluhu (if a task can t be done all at once, it doesn t mean that it has to be abandoned all of them). Al ibratu bil ma âni wa lâ bil mabâni (what has to be fulfill is the substance, not the symbol). Tafriqul halâl minal harâm (to separate what s considered as halal from the things that are haram). Li kulli maqâm maqâl (The messages has to be conveyed according to its social context). Source: Sofyan Hospitality s Analysis from several sources Copyright 2017 PT. Sofyan Hospitality International ǀ ALL RIGHTS RESERVED
SHHS Category SHHS for Non-uslim ajority Countries SHHS for uslim ajority Countries SHHS for Sharia Compliance Countries
Sofyan Halal Hospitality Standard (SHHS) level of compliance overview : Halal Compliant Standard - Hilal 3 : Comply to halal and sharia principles in all aspect of its Business institution and operation SHHS for Non-uslim ajority Countries SHHS for uslim ajority Countries SHHS for Sharia Compliance Countries Halal Compliant Standard Hilal 2 : Comply to halal and sharia principles in all aspect of its operation Halal Friendly Standard Hilal 1: Comply to halal and sharia principles to provide muslim basic essential needs with limited facilities and services provided.
SHHS Legitimacy A Sharia Compliance Business Entity Certified by National Council of Ulama Indonesia (DSN UI) Corporate Sharia Advisory Board from National Council of Ulama Indonesia (DSN UI) Strategic Partner of Indonesia inistry of Tourism FT Reference for Japan inistry of Infrastructure, Land, Transportation and Tourism Portfolio of 20 Halal- Compliant Hotels in Indonesia Halal Quality Assurance System Certified by ISO and UI
Halal Compliance Implementation SOFYAN HALAL HOSPITALITY STADARD INDUSTRY ADJUSTENTS TO FULFILL THE HALAL COPLIANCE REQUIREENTS SHHS IPLEENTATION HALAL & SHARIA COPLIANCE CERTIFICATION Certified By Council of Ulama / Standard Department (Government) OFFICIALLY LEGITIATE
HALAL COPLIANCE HOTEL CONCEPT Copyright 2017 PT. Sofyan Hospitality International ǀ ALL RIGHTS RESERVED
HALAL COPLIANCE HOTEL CONCEPT Copyright 2017 PT. Sofyan Hospitality International ǀ ALL RIGHTS RESERVED Halal Certified food services Water usage friendly washrooms Salaath (Prayer) facilities All Facilities & Services comply or conducive to Halal Lifestyles Extended Facilities and Services for uslim Tourists..
HALAL HOTEL COPONENTS Physical Service anagement Lobby Front Office Toilet Guest Room Bathroom Pray room Kitchen Staff room Interior design Pool Spa Bookmarks Direction Parking eeting Room Office Etc. Front Office Housekeeping Food and Beverage Room Service Public bar Sport-Recreational facility Pool Spa Consultation Hospitality Entertainment Etc. Organization Business anagement Human Resources Partnership aintenance Program (?) Etc. Total of over 2600 Components & Sub-Components in Hotel Operations
Halal Compliance Hotel Category 1. uslim Friendly - Hilal 1 = Basic Sharia Compliance 2. uslim Friendly - Hilal 2 = oderate Sharia Compliance
HALAL COPLIANT HOTEL Component = andatory N = Not andatory Total Hilal oderate Compliant Hilal Basic Compliant 60 24 14 25 74 49
Halal Compliance Hotel Product Guidelines NO ASPECT NO COPONENT I Product 1 Public Toilet SUB ASPECT CRITERIA NO DESCRIPTION Hilal 1 Hilal 2 1 aintaining privacy in restrooms area 2 Water usage friendly washrooms 2 Guest Room 1 Availability of prayer mat (sajadah) 2 Availability of Al-Quran N 3 Prohibiting access to pornography or other forms of entertainment that violates Islamic values 4 Food and drinks available are certified as halal N 5 Availability of prayer timetable - 6 Availability of Islamic decoration such as Islamic Art Calligraphy and Photographs of the Kaaba - N 7 Availability of no smoking sign - N 8 Availability of prayer book - N 9 Availability of clean women prayer attire - N 10 Availability of daily motivational materials for uslims - N
Halal Compliance Hotel Product Guidelines NO ASPECT NO COPONENT SUB ASPECT CRITERIA NO DESCRIPTION Hilal 1 Hilal 2 3 Guest bathroom 1 Water usage friendly washrooms 2 Availability of convenient ablution space 3 aintaining privacy in restrooms area 4 Kitchen 1 Availability of a specialized kitchen/pantry to process Halal food and beverages, separated of the main kitchen 2 Kitchen/pantry only process Halal food and beverages 5 Employees Locker Room 1 Availability of Water friendly washroom in employee s Locker Room N N 2 Each lavatory is protected from public view N 3 4 5 6 Availability of ablution space in employee s restroom Availability of locker room that is protected from public view in each space Clean and well maintained prayer space for employee Availability of clean women prayer attire & prayer mat (sajadah) N N - - -
Halal Compliance Hotel Product Guidelines NO ASPECT NO COPONENT NO Copyright 2017 PT. Sofyan Hospitality International ǀ ALL RIGHTS RESERVED SUB ASPECT DESCRIPTION CRITERIA Hilal Hilal 1 2 6 ushalla 1 Clean and well maintained prayer room 2 3 4 5 Availability of separated prayer room for male and female Availability of clean women prayer attire & prayer mat (sajadah) Availability of heating, ventilation and air conditioning Availability of adequate and well-maintained lighting system in the ushalla N 6 Separate ablution spaces for male and female N 7 Availability of clean and well maintained ablution area 8 Availability of clean water Installation for ablution 9 10 Availability of well-maintained drainage in ablution spaces Availability of loudspeaker to conduct the adhan (prayer call) N -
Halal Compliance Hotel Product Guidelines NO ASPECT NO COPONENT 7 8 Spa Swimming Pool 1 9 Lobby 10 Front office 11 Interior/ornament Copyright 2017 PT. Sofyan Hospitality International ǀ ALL RIGHTS RESERVED SUB ASPECT CRITERIA NO DESCRIPTION Hilal 1 Hilal 2 1 2 1 2 1 1 2 Differentiate the opening time based on male or female guests Separation of male and female guests in the massage and spa center aterials used for spa and massage treatment (lotions, herbs, etc.) are certified halal by UI Availability of Islamic-themed or selfmotivational reading materials (Islamic magazines, tabloids, self-help books, etc.) Presence of Islamic themed decoration such as Islamic Art Calligraphy and Photographs of the Kaaba Availability of a written information which states that the hotel doesn t accept nonmarried couples staying in the same room Ornaments (sculpture and painting) does not lead to idolatry (worship of idols) or pornography Islamic ornament such as Islamic Art Calligraphy and Photographs of the Kaaba N N N - N - N - - - N
Halal Compliance Hotel Product Guidelines NO ASPECT NO COPONENT II Service SUB ASPECT CRITERIA NO DESCRIPTION Hilal 1 Hilal 2 1 Reception policy N 2 Provide information of the nearest osques location 1 Front Office 2 Housekeeping 3 Availability of prayer timetable 4 5 1 Provide information on Islamic related activities Availability of information on halal certified restaurants Supplying clean women prayer attire & prayer mat (sajadah) N N 2 Supplying Qur an N 3 Organizing Friday prayer N 4 Supplying prayer schedule - N 5 Supplying prayer book - N 6 Supplying daily motivational materials for uslims - N
Halal Compliance Hotel Product Guidelines NO ASPECT NO COPONENT 3 4 5 Spa Food and Beverage Sports & fitness facility SUB ASPECT CRITERIA NO DESCRIPTION Hilal 1 Hilal 2 1 2 3 1 Availability of a halal foods and beverages selection Providing Ta jil for iftar in the month of Ramadhan Providing suhoor meal in the the month of Ramadhan Separate the opening or usage time for fitness centers based on male or female guests N N 2 Instructors only serve with same gender N 1 2 3 Only provides health massage or beauty treatment services Therapists only treat guests who has the same gender as the therapists Therapists avoid seeing or making contact with customers private parts N N 4 Bathtubs are used individually (taking turns) N 5 Ensure exercises such as yoga, pilates, and others do not lead to idolatry N -
Halal Compliance Hotel Product Guidelines NO ASPECT NO COPONENT SUB ASPECT CRITERIA NO DESCRIPTION Hilal 1 Hilal 2 1 No pornography allowed 2 Live Entertainment should adhere to the values and ethics of art in Islam 6 Entertainment Sharia Compliance Audio Entertainment 3 at determined schedule - N 4 Availability of Islamic-themed TV channels - N 7 Public Bar 1 Non Alcoholic Beverages - 8 Consultancy 1 Islamic Consultation Service (by appointment) with the Sharia - N Supervisory Board 9 Hospitality 1 All employees begin every interaction with guests with greetings - 10 Swimming Pool 1 Separate the swimming pool s opening time for male and female guests -
Halal Compliance Hotel Product Guidelines SUB ASPECT CRITERIA NO ASPECT NO COPONENT NO DESCRIPTION Hilal 1 Hilal 2 III anagement 1 anagement 1 Has and implement Halal Assurance System 1 Has a Standard Operating Procedure for Sharia Hotel - 2 Human Resources 2 Has and implement a human resources competency and development program based on Sharia Principles - 3 All female employees are obliged to wear appropriate uniform - 3 Organization 1 2 3 Has an organizational structure that accommodate the Sharia Supervisory Board Has a Standard Operating Procedure for Sharia Hotel Has a written statement stating the hotel is managed under Sharia values - - - TOTAL 49 74
Halal Compliance Hotel Service Guidelines Component Hilal 1 Hilal 2 N N Sum of sub-elements of aspects of the product 14 13 32 8 Sum of sub-elements of aspects of the Service 8 12 22 6 Sum of sub-elements of aspects of the anagement 2-6 - Sub Total of Sub Component 24 25 60 14 Total 49 74 Note : N : andatory : Not andatory
SHHS Implementation Operational System H A L A L H O S P I T A L I T Y R e q u i r e m e n t s CONTINUAL IPROVEENT OF HALAL QUALITY ASSURANCE ANAGEENT SYSTE Resources anagement Provision Resources Human Resources Infrastructure Work Environment anagement Responsibility anagement Commitment Customer Focus Planning Quality Policy QS Planning anagement Review Product Realization Planning of Products Realization Customer Related Process Purchasing Production and Service Provision Control of onitoring and easuring Devices easurement, Analysis, Improvement General onitoring and easurement Control of Nonconforming Product Analysis of Data Improvement Product Service S a t I s f a c t i o n C u s t o m e r
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