MEASURING THE TOTAL QUALITY MANAGEMENT IN THE INDONESIAN UNIVERSITIES: FROM THE PERSPECTIVES OF FACULTY MEMBERS THESIS Submitted as Partial Fulfillment of the Requirement for Getting Master of Management Graduate Program Master of Human Research Management ABDULSALAM OMAR LAMIN MOHAMED P 100 120 037 MASTER OF HUMAN RESEARCH MANAGEMENT UNIVERSITY OF MUHAMMADIYAH SURAKARTA 2014 i
APPROVAL Measuring the Total Quality Management in the Indonesian universities: From the Perspectives of Faculty Members Prepared and Compiled By: ABDULSALAM OMAR LAMIN MOHAMED P 100 120 037 Approved and Enacted by the Supervisor I and Supervisor II Maintained front of the Board of Examiners for Thesis Master of Human Research Management University of Muhammadiyah Surakarta Supervisor I Supervisor II Prof. Dr. Bambang Setiaji Date Drs. M. Farid Wajdi, M.M., Ph.D. Date. Examiner Prof.. Dr. M. Wahyuddin ii
NOTE OF SUPERVISOR Prof. Dr. Bambang Setiaji Lecturer Graduate Program Muhammadiyah University of Surakarta Office Note Subject: Thesis of ABDULSALAM OMAR LAMIN MOHAMED Dear, Chairman of the Master of Human Research Management Muhammadiyah University of Surakarta After reading, researching, reviewing, correcting and make repairs as needed to your thesis: Name : ABDULSALAM OMAR LAMIN MOHAMED NIM : P 100 120 037 Program : Master of Human Research Management Title : MEASURING THE TOTAL QUALITY MANAGEMENTIN THE INDONESIAN UNIVERSITIES: FROM THE PERSPECTIVESOF FACULTY MEMBERS With this we assess the thesis can be approved for a thesis submitted in the trial exam on Masters of Human Research ManagementMuhammadiyah University of Surakarta. Surakarta, 15 th May 2014 Supervisor I, Prof. Dr. Bambang Setiaji iii
NOTE OF SUPERVISOR Drs. M. Farid Wajdi, M.M., Ph.D. Lecturer Master Program Muhammadiyah University of Surakarta Office Note Subject: Thesis of ABDULSALAM OMAR LAMIN MOHAMED Dear, Chairman of the Master of Human Research Management Muhammadiyah University of Surakarta After reading, researching, reviewing, correcting and make repairs as needed to your thesis: Name : ABDULSALAM OMAR LAMIN MOHAMED NIM : P 100 120 037 Program : Master of Human Research Management Title : MEASURING THE TOTAL QUALITY MANAGEMENTIN THE INDONESIAN UNIVERSITIES: FROM THE PERSPECTIVESOF FACULTY MEMBERS With this we assess the thesis can be approved for a thesis submitted in the trial exam on Masters of Human Research Management Muhammadiyah University of Surakarta. Surakarta, 15 th May 2014 Supervisor II, Drs. M. Farid Wajdi, M.M., Ph.D. iv
v
THESIS STATEMENT OF AUTHENTICITY The writer, the following: Name : ABDULSALAM OMAR LAMIN MOHAMED NIM : P 100 120 037 Program : Master of Human Research Management COncentration : Master of Human Research Management Judul : MEASURING THE TOTAL QUALITY MANAGEMENT IN THE INDONESIAN UNIVERSITIES: FROM THE PERSPECTIVES OF FACULTY MEMBERS Stating the fact that I submit this thesis is really a result of my own work, except for quotations and summaries that I have explained the source. If in the future this thesis is the result of plagiarism, the title given by the Muhammadiyah University of Surakarta canceled I received. Who makes a statement, Surakarta, 15 th May 2014 ABDULSALAM OMAR LAMINMOHAMED P 100 120 037 vi
MOTTO To see the world, things dangerous to come to, to see behind walls, draw closer, to find each other, and to feel. That is the purpose of life Walter Mitty Life is about courage and going into the unknown Cheryl vii
DEDICATION Each of the ideas contained in this paper sheets are part of Allah SWT guidance to the author and to the lord of the Prophet Muhammad. The writer dedicate this paper to: 1. Beloved father and mother as well as my extended family, thank you for your compassion and sacrifice. 2. Friends who have always encourage me, so the writer can complete the study so far. 3. People who will read this paper. viii
ACKNOWLEDGEMENT Alhamdulillahirrabilalamin, Praise be to Allah SWT, the Lord of Universe, for blessing and guiding the research paper as a partial fulfillment of the requirement for getting Master of Management Graduate Program Master of Human Research Management, Muhammadiyah University of Surakarta. The researcher is fully aware that people s help and guidance. Therefore, in this opportunity, she would like to express her gratitude and appreciation to: 1. Prof. Dr. Khudzaifah Dimyati, S.H., M.Hum., as the Director of the Graduate Program of University of Muhammadiyah Surakarta. 2. Prof. Dr. Bambang Setiaji as a supervisor I and also as a lecturer Graduate University of Muhammadiyah Surakarta who has provided guidance and input with full sincerity to spend time in charting the preparation of this thesis. 3. Drs. M. Farid Wajdi, my second supervisor as well as a head MM program lecturer and Graduate University of Muhammadiyah Sur akarta which has provided knowledge, guidance and feedback to me in the preparation of this thesis. 4. To all leaders and employees of the Graduate library and the central library of University Muhammadiyah of Surakarta who helped provide the opportunity and preparation of the references in this thesis. 5. A big thank you I do not forget to give to my beloved parents who have provided support, prayers, and give motivation to complete this study. 6. For my friends who give me support and encouragement to complete this thesis, thank you very much. 7. Of course in introductory sheet is not enough this time I mention one by one, but for services and help all those I say thank you. ix
The writer realizes that this research paper is far from being perfect because of her limited capability. Thus, revision, suggestion, and criticism are welcomed for the perfection of this work. The writer wishes this research paper would be useful and helpful to readers. Surakarta, 15 th May 2014 Writer, ABDULSALAM OMAR LAMIN MOHAMED P 100 120 037 x
TABLE OF CONTENTS TITLE... i APRROVAL... ii NOTE OF SUPERVISOR... iii ENDORSEMENT... v THESIS STATEMENT OF AUTHENTICITY... vi MOTTO... vii DEDICATION... viii ACKNOWLEDGEMENT... ix TABLE OF CONTENT... xi LIST OF ILLUSTRATION... xiv LIST OF TABLE... xv CHAPTER I INTRODUCTION... 1 CHAPTER II LITERATURE REVIEW... 4 A. The Concept of Total Quality Management in Education... 4 B. Measurement of Total Quality Management in Higher... 11 C. Total Quality Management Themes in Higher Education... 12 D. The Previous Research... 19 E. Frame of the Research... 21 F. Hypothesis... 21 CHAPTER III MATERIAL AND METHODS... 23 A. Methodology of the study... 23 xi
B. Description of the sample... 23 C. Data analysis... 24 D. Hypotheses test... 25 1. Multiple linear regression analysis... 26 2. T test... 26 3. Determinant coefficient ( R 2 ) and F test... 27 CHAPTER IV RESULT AND DISCUSSION... 28 A. Result of quetionaire ditribution and identy of respondent... 28 1. Identity of respondents by gender category... 28 2. Identity of respndent based on age... 29 3. Identity of respondent based on college... 30 4. Identity of respondent based on experience... 30 5. Identity respondent based on scientific... 31 B. Validity and Reliability of the variable... 31 1. Validity Test... 31 2. Reliability Test... 41 C. Hypotheses test / regression... 42 1. Multiple Linear Regression Analysis... 43 2. T Test... 44 3. Determination Test... 46 4. F test... 46 D. Discussion... 47 1. Effect of Variable Dimension of The Field of Organizational Culture on Total Quality Management... 47 xii
2. Effect of Variable Dimension of the Academic Field on Total Quality Management... 49 3. Effect of Variable Dimension of The Area of Professional Growth on Total Quality Management... 51 4. Effect of Variable Dimension of The Field of University Relationship With The Local Community on Total Quality Management... 52 CHAPTER V CONCLUSION... 55 A. Conclusion... 55 B. Limitation... 56 C. Suggestion... 56 REFERENCES... 57 APPENDIXES... 60 xiii
LIST OF ILLUSTRATION Illustration 2.1 Relation of organizational culture, academic field, area of professional growth, and university relationship with the local community to Total Quality Management... 21 xiv
LIST OF TABLE Table 2.1 Summary of Research Support... 20 Table 3.1 Distribution of study sample according to various independent... 24 Table 4.1 Identity respondent based on gender... 29 Table 4.2 Identity respondent based on age... 29 Table 4.3 Identity respondent based on college... 30 Table 4.4 Identity respondent based on experience... 30 Table 4.5 Identity respondent based on degree of scientific... 31 Table 4.6 Validity variable dimension of the field of organizational culture... 32 Table 4.7 Validity variable dimension of the academic field... 34 Table 4.8 Validity variable dimension of the area of professional growth... 36 Table 4.9 Validity variable dimension of the field of university relationship with the local community... 38 Table 4.10 Validity variable Total Quality Management... 40 Table 4.11 Reliability variable... 42 Table 4.12 Multiple regression linear test... 43 xv
ABSTRACT The purpose of this study was to develop a tool to measure the degree of meeting the principles of Total Quality Management in higher education institutions, and included this tool or measure being distributed to the four core areas in Total Quality Management. The study population included all faculty members holding doctorates and master's Universities in Indonesia. The study sample was stratified random sample was selected to suit the size and the way identified with the requirements of scientific methodology. Statistical references have been identified by the sample size (100). The 95% confidence level, has been distributing a number of forms to each faculty commensurate with the number of faculty members, where with the total number of faculty members in universities. Researchers distributed a questionnaire to the various faculties of universities has recovered 100 form. The results obtained showed that: Variables are jointly independent (dimension of the field of organizational culture; dimension of the academic field; dimension of the area of professional growth, and dimension of the field of university relationship with the local community) significant influence on the dependent variable (total quality management). Keywords: Total Quality Management, Indonesian University xvi