Stakeholder & Member Services (SMS) Tom Rumsey Vice President, External Affairs New York Independent System Operator Rich Barlette Senior Manager, External laffairs New York Independent System Operator Management Committee July 25, 2012 Rensselaer, New York 2012 New York Independent System Operator, Inc. All Rights Reserved.
External Affairs - Before Thomas Rumsey Vice President Kimberly Conrad, Administrative Clerk B Ray Stalter Director, Regulatory Affairs Mohsana Akter, Regulatory Affairs Associate John Cutting, Regulatory Affairs Sr. Specialist Joy Zimberlin, Regulatory Affairs Sr. Specialist Gary Paslow Manager, Corporate Communications Marilyn Albright, Digital Media Specialist Debra Murley, Communications Specialist Gregor Wynnyczuk, Senior Writer Richard Barlette Sr. Manager External Affairs David Flanagan Manager, Media & Community Relations Kenneth Klapp, Comm. & Media Relations Sr. Specialist Matt Darcangelo / Mark Seibert, Manager, Committee Support Leigh Bullock, Comm. Support Sr. Specialist Kirk Dixon, Committee Support Associate Deborah Eckels, Comm. Support Sr. Specialist 2012 New York Independent System Operator, Inc. All Rights Reserved. 2
Stakeholder & Member Services (SMS) Customer Relations (CRD) Committee Support (CSD) Stakeholder & Member Services Combining CRD and CSD will align both groups to ensure cross communication and provide best in class customer service. Part of a company-wide focus on improved customer service that includes: Customer service training for ALL NYISO employees Improved customer survey process, and Improved customer service department 2012 New York Independent System Operator, Inc. All Rights Reserved. 3
External Affairs - After Thomas Rumsey Vice President Kimberly Conrad, Administrative Clerk B Ray Stalter Director, Regulatory Affairs Mohsana Akter, Regulatory Affairs Associate John Cutting, Regulatory Affairs Sr. Specialist Joy Zimberlin, Regulatory Affairs Sr. Specialist Denise DeChiaro, Risk Administrator David Flanagan Manager, Media & Community Relations Kenneth Klapp, Comm. & Media Relations Sr. Specialist Gary Paslow Manager, Corporate Communications Marilyn Albright, Digital Media Specialist Debra Murley, Communications Specialist Gregor Wynnyczuk, Senior Writer Matt Darcangelo Manager, Stakeholder Services Richard Barlette Sr. Manager External Affairs Bill Schwinghammer, Stakeholder Services Lead Jeff Slingerland, Stakeholder Services Associate Julie Pelletier, Stakeholder Services Associate Steve Lemme, Stakeholder Services Lead Dave Hooper, Stakeholder Services Associate Monica Ryan-Taber, Stakeholder Services Associate Pat Venable, Stakeholder Services Associate Diana Ortiz, Stakeholder Services Lead Barbara Kappes, Stakeholder Services Associate Greg Dalpe, Stakeholder Services Associate Mark Seibert Manager, Member Relations Leigh Bullock, Comm. Support Sr. Specialist Kirk Dixon, Committee Support Associate Deborah Eckels, Comm. Support Sr. Specialist Jennifer Davies, Lead Registration Coordinator 2012 New York Independent System Operator, Inc. All Rights Reserved. 4
Stakeholder & Member Services (SMS) Stakeholder Services Member Relations (Matt Darcangelo) (Mark Seibert) Supply (Bill Schwinghammer) Committee Staff Registration (Jennifer Davies) Load (Steve Lemme) DR / Trader / IT (Diana Ortiz) 2012 New York Independent System Operator, Inc. All Rights Reserved. 5
The New York Independent System Operator (NYISO) is a not-for-profit corporation responsible for operating the state s bulk electricity grid, administering New York s competitive wholesale electricity markets, conducting comprehensive long-term planning for the state s electric power system, and advancing the technological infrastructure of the electric system serving the Empire State. www.nyiso.com 2012 New York Independent System Operator, Inc. All Rights Reserved. 6