: The Importance of Communication Activities in the work of Public Relations: A Field Study in Jordanian Ministries : : 21
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س ABSTRACT The present study - The Importance of Communication Activities in the Work of Public Relations: A Field Study in Jordanian Ministries- aims to identify the tasks virtually carried out by the public relations departments of the Jordanian ministries, and to show the extent to which the communication activities are carried out through answering questions raised and hypotheses formulated by the study. It also set for itself the objective of exploring the means suggested by both the researcher and the department personnel in the head-offices of the Jordanian ministries to fulfill these tasks. A tool composed of 197 items covering two aspects have been used. The two aspects are firstly the communication activities which cover 5 fields as follows: the pre-requisites that should be available for the employees working in managing the public relations and media in the ministry in terms of preferred personal characters, the communication skills, academic qualifications, complementary characters of administrative staff, and communication means used by the public relations, and secondly there are 5 more fields as fellows: the objectives and tasks of the public relations and media in the ministry, self-evaluation done by the public relations and media in the ministry, the reasons behind using the incumbents to work at the public relations and media department of the ministry, the criticism directed towards the public relations and media department of the ministry, the role of the public relations and media department of the ministry at time of crisis, and the use of the mass media means by the public relations and media department of the ministry to realize the communication tasks. The study administrated a sample of 14 staff and administrative personnel working for the Jordanian ministries in order to verify the hypotheses.
ع The study has reached the following findings: 1- The characteristics, features and characters (preferred personal characters, the communication skills, academic qualification, complementary characters of administrative staff) have been found available for the staff of the public relations and media of the ministries to carry out the communication tasks. Three characters, namely, (preferred personal characters, the communication skills, and complementary characters of administrative staff scored high, one character, academic qualification, scored medium.( Findings of the first hypothesis). 2- The departments of the public relations and media use to carry out their communication tasks with the ministry public the following communication means: direct personal communication, indirect personal communication (electronic and mass media respectively), the direct personal communication scored high, while indirect personal communication (electronic and mass media) scored medium.(findings of the second hypothesis) 3- The objectives and tasks of the public relations and media of the ministry are available and scored high. (Findings of the third hypothesis). 4- There are differences of statistical value at the level of (a=.5) in favor of the employees' assessment of the complementary characters of the administrative staff which can be attributed to the variable of (Title of Department) in favor of (Administration), to years of experience, people with 12+ years of experience, and there are no differences at all fields of the tool, a matter which can be attributed to the change in
ف gender, age, place of residence, academic specialty, and current position because they have statistical value. 5- There is a difference of statistical value for the personal characters of the employees in favor of the variable of the personal status. 6- There are differences of statistical value at the level of (a=.5) for the communication skills, which can be attributed to the variable of academic achievement in favor of Diploma, and the variable of monthly income in favor of those who have JD 75+ monthly income. *(4, 5, and 6, are the findings of the fourth hypothesis). 7- The score of the self evaluation of the employees for their work scored high. (Finding of question 1). 8- There is an important and main reason for selecting the staff of the public relations departments that is getting acquainted with others and that scored high. (Finding of question 2). 9- There is much criticism directed towards the departments of the public relations and media in the ministries, including these departments can not publish the media materials without a permission from the minister or undersecretary concerned (scored high), the ministry appoints the gradates of the journalism and media programs at departments other than the public relations and media, there are no sufficient qualified staff to work for the public relations and media departments, the department overweighs the interests of the ministry over those of the public, the financial allocations for the public relations and media departments are not enough to carry out the tasks assigned, the management does not understand the work of the public relations and media department, there is attention paid to develop the abilities of the staff of the public relations and media department, the communication is uni-direction, the administration of the public relations is separated
ص from the media section, and the work of the public relations and media is but a routine and needs no planning. (Finding of question 3). 1- There are many roles played by the public relations and media departments of the ministries at time of crises, including maintaining strong relations with media, verifying the accurate information before making any release, allocating a room for press conferences, keeping superiors informed of any development in the crisis, taking precautionary measure to avoid reoccurrence of the crisis, keeping calm at time of crisis, naming a spokesperson for the ministry, and assigning tasks for staff concerned, scored high. (Finding of question 4). 11- There is a utilization by the public relations and media department for the mass media to carry out the communication tasks, chiefly among them, informing the public of the important information (scored high). (finding of question 5). Key words: Communication Activities, Public Relations, Jordanian Ministries.
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14. (3) (3).47.66.76.75 4.3 4.2 3.85 3.63 56 12 16 2.61 4.26 56.85 4.8 12.54 4.19 16 1.15 3.76 2.56.5.73.79 3.48 3.48 3.35 3.6 56 12 16 2.56 4.1 56.62 3.96 12.7 3.87 16 1.3 3.45 2 (3)
15. (31) (One Way ANOVA) (31).8 2.32.839 3 2.517.362 1 36.169 13 38.685.95 2.185 1.258 3 3.774.576 1 57.591 13 61.365.79 2.331.929 3 2.787.399 1 39.863 13 42.65 *.28 3.167 1.546 3 4.638.488 1 48.816 13 53.454 (α =.5) * (31) ) (α =.5) ( ) (. (32) (Scheffe)
16 (32) ( ) ( ) 3.45.56*.51*.42* 3.87.14.9 3.96.5 4.1 4.1 3.96 3.87 3.45 (α =.5) * () (32) () () () ().() ().() () ( (t-test)( ). (33)
17 (33) (t-test)( ).36 12.919.64 3.89 74.55 4.1 3.493 12.688.79 4.1 74.74 4.22 3.544 12.69.73 3.35 74.35 3.44 3.74 12 1.85.78 3.79 74.51 4.7 3 (33) (.5 = α). (. (34)
18 (34).52 4.6 4.62 3.91 58.69 3.17 6.67 4.18 4.82 4.16 58.95 3.63 6.53 3.57 4.7 3.27 58.44 3.2 6.67 3.96 4.75 3.87 58.63 3.37 6 (34). (35) (One Way ANOVA)
19 (35) *.3 6.162 2.14.341 2 11 13 4.27 34.478 38.685.25 1.43.83.591 2 11 13 1.659 59.76 61.365.55 2.989 1.192.399 2 11 13 2.383 4.266 42.65.178 1.758.899.511 2 11 13 1.798 51.655 53.454 (α =.5) * (35) ) (α =.5) ( ) (. (36) (Scheffe)
11 (36) ( ) ( ) 3.17 3.91 4.6.89*.15 4.6.74* 3.91 3.17 () (36) () ().() () () (. (37)
111 (37).54 4.7 7 25.65 3.83 44 35 25.67 3.95 39 45 35.29 4.6 1 55 45.21 4.15 4 55.83 4.4 7 25.91.64.46 3.97 4.26 4.33 44 39 1 35 25 45 35 55 45.63 4.38 4 55.63 3.86 7 25.66.61.65 3.29 3.31 3.61 44 39 1 35 25 45 35 55 45.27 3.68 4 55.69 3.89 7 25.84.66.29 3.71 3.98 4.12 44 39 1 35 25 45 35 55 45.53 4. 4 55 (37)
112. (38) (One Way ANOVA) (38).654.614.234.381 4 99 13.936 37.75 38.685.391 1.39.618.595 4 99 13 2.472 58.893 61.365.11 1.935.773.4 4 99 13 3.93 39.556 42.65.344 1.136.587.516 4 99 13 2.347 51.17 53.454 (38) (α =.5).()
113 (. (39) (39).5 4. 19.76 3.9 23.59 3.91 62.67 4.18 19.83 4.2 23.79 4.16 62.71 3.56 19.38 3.39 23.69 3.32 62.4 4.7 19.73 3.88 23.79 3.81 62 (39)
114. (4) (One Way ANOVA) (4).826.192.73 2.146.382 11 38.539 13 38.685.728.318.192 2.384.64 11 6.981 13 61.365.377.984.48 2.815.414 11 41.835 13 42.65.397.933.485 2.969.52 11 52.485 13 53.454 (α =.5) * (4) (α =.5).
115 (. (41) (41).42.58.89.72.49.39.83.88 1.1.62.49.48.86.97.53.48.74.74 1.3.55 3.99 3.9 3.66 3.89 4.7 4.36 4.13 3.8 3.92 4.28 3.56 3.33 3.23 3.13 3.5 4.4 3.85 3.49 3.62 4.12 19 28 16 13 28 19 28 16 13 28 19 28 16 13 28 19 28 16 13 28 3 6 3 9 6 12 9 12 3 6 3 9 6 12 9 12 3 6 3 9 6 12 9 12 3 6 3 9 6 12 9 12
116 (41). (42) (One Way ANOVA) (42).35 1.224.456.372 4 99 13 1.823 36.862 38.685.161 1.679.974.58 4 99 13 3.898 57.468 61.365.235 1.414.576.48 4 99 13 2.35 4.345 42.65 *.29 2.83 1.371.485 4 99 13 5.485 47.969 53.454 (α =.5) *
117 (42) ) (α =.5) ( ) (. (43) (Scheffe) (43) ( ) ( ) 12 4.12.8.27.63*.6* 9 12 3.62.42.23.13 6 9 3.49.56.36 3 6 3.85.19 3 4.4 4.4 3.85 3.49 3.62 4.12 3 6 3 9 6 12 9 12 (α =.5) * 9 6 ) (43) ( 12) ( 12 9.( 12) (
118. (44) (44).56 3.95 23.46 4.24 12.65 3.93 49.53 3.63 8.66 3.74 12.65 4.1 23.46.73.94 4.5 4.23 3.47 12 49 8 1.2 3.9 12.71 3.41 23.57.55.2 3.49 3.43 3.35 12 49 8 1.1 3.1 12.58 3.9 23.62.73.54 4.2 3.95 3.82 12 49 8 1.3 3.42 12
119 (44). (45) (One Way ANOVA) (45).189 1.568.576.367 4 99 13 2.34 36.381 38.685 *.28 2.835 1.577 4 6.36.556 99 55.59 13 61.365.324 1.18.485 4 1.941.411 99 4.78 13 42.65.21 1.523.775 4 3.99.59 99 5.355 13 53.454 (α =.5) *
12 (45) ) (α =.5) ( ) (. (46) (Scheffe) (46) ( ) ( ) 3.9 3.47 4.23 4.5 4.1.2 *.63.13.4 4.1 *.6.3.27 4.5.33 *.76 4.23.43 3.47 3.9 (α =.5) * ( ) (46) ( ) ( ) ( ) () () ().() ( )
121 (. (47) (47).62 3.94 22 /.6 4.1 11 /.56 3.28 5 /.6 3.96 66.71 4.34 22 /.71 4.3 11 /.6 4.35 5 /.8 4.2 66.47 3.53 22 /.61 3.51 11 /.61 3.35 5 /.7 3.31 66.85 3.92 22 /.4 4.5 11 /.57 3.53 5 /.73 3.86 66
122 (47). (48) (One Way ANOVA) (48).111 2.55.749.364 3 1 13 2.246 36.439 38.685.283 1.286.76.591 3 1 13 2.279 59.86 61.365.48.831.346.416 3 1 13 1.38 41.612 42.65.597.631.331.525 3 1 13.994 52.46 53.454 (48) (α =.5)
123.( ) ( (t-test)( ). (49) (49) (t-test)( ).336 12.966.58 3.95 86.75 3.8 18.98 12.26.78 4.13 86.77 4.14 18.946 12.68.62 3.38 86.75 3.39 18.762 12.34.73 3.86 86.7 3.92 18
124 (49) (.5 = α). (. (5)
125 (5).53 3.98 42.66 3.88 34.65 3.78 19.68 3.78 5.39 4.6 4.67 4.21 42.74 4.15 34.82 3.92 19 1.27 3.45 5. 5. 4.64 3.46 42.51 3.43 34.8 3.18 19.93 2.99 5.28 3.53 4.67 3.89 42.62 3.9 34.87 3.78 19 1.22 3.44 5.36 4.46 4 3 449-3 599 5 749 6 75 3 449-3 599 5 749 6 75 3 449-3 599 5 749 6 75 3 449-3 599 5 749 6 75 (5)
126. (51) (One Way ANOVA) (51).152 1.718.628 4 2.512.365 99 36.174 13 38.685 *.25 2.925 1.621 4 6.486.554 99 54.88 13 61.365.39 1.215.499 4 1.996.411 99 4.653 13 42.65.34 1.227.631 4 2.524.514 99 5.929 13 53.454 (α =.5) * (51) ) (α =.5) ( ) (. (52) (Scheffe)
127 (52) ( ) ( ) 75 6 749 5 599-3 449 3 5. 3.45 3.92 4.15 4.21 *.79 *.76.29.6 4.21 3 *.85 *.7.23 4.15 449-3 *1.8.47 3.92 599 5.55 3.45 749 6 5. 75 (α =.5) * ( 3 ) (52) ( 3 ) ( 749 6) ( 75) ( 3 ) ) ( 75) ( 749 6) ( 449-3 ( 449-3 ) ( 449-3 ) ( 75) ( 75) ( 75) ( 599-5 ).( 75) :.
128 (t-test)( ). (3) (53).88.96.96 1.2 1.11 1.8 1.13 1.23 1.17 1.23 1.3.77 * 4.12 4.9 4.1 4.1 3.98 3.97 3.65 3.58 3.47 3.24 3.8 3.74 1 2 3 4 5 6 7 8 9 1 11...... /..... 139 138 137 141 136 14 133 134 135 131 132
129 (53) (.77) (3.74) " (139) (3) " (138) (.88) (4.12) " (4.9) " " (132) (.96) " (1.3) (3.8). (.77) (3.74) " :.". (54)
13 (54) 1.7 1.4 1.4 1.36 1.14 1.23 1.38 1.58 1.5 1.43 1.48 * 3.54 3.39 3.36 3.35 3.24 3.19 2.97 2.91 2.85 2.74 2.62 1 2 3 4 5 6 7 8 9 1 11....... /.... 142 143 147 152 144 151 145 148 146 15 149 (5) * (3.54 2.62) (54) (1.58-1.4) " " (142) (1.7) (3.54) " " (143) (1.4) (3.39)
131 " " (149). (1.48) (2.62) " :.". (55) (55) 1.49 1.44 1.5 1.21 1.43 1.4 1.35 1.44 1.56 * 3.41 3.1 3.3 3. 2.92 2.9 2.87 2.73 2.73 1 2 3 4 5 6 7 8 8......... 175 176 165 153 169 168 167 163 166
132 (3.41 1.44 1.38 1.38 1.26 1.33 1.46 1.41 1.3 1.34 1.21 1.14 1.23 1.28 1.26 1.18 1.89) * 2.72 2.68 2.64 2.62 2.62 2.56 2.51 2.41 2.37 2.29 2.28 2.22 2.6 2.1 1.89 1 11 12 13 13 15 16 17 18 19 2 21 22 23 24.............. (55). 159 162 171 16 17 174 164 172 173 161 154 158 155 157 156 (5) * (1.56-1.14)
133 " (175) " (176) (1.49) (3.41) " (3.1) " " (156) (1.44) ". (1.18) (1.89) " :.". (56)
134 (56) (3.95 1.11 1.2 1.9 1.24 1.19 1.13 1.22 1.18 1.24 1.3 1.27 3.35) * 3.95 3.88 3.79 3.76 3.75 3.73 3.7 3.65 3.53 3.42 3.35 1 2 3 4 5 6 7 8 9 1 11........... (56) 177 182 178 18 184 185 179 183 181 186 187 (5) * (1.3-1.9) " " (177) (1.11) (3.95) " (182)
135 " (187) (1.2) (3.88) " (1.27) (3.35) ". " :.". (57)
136 (57) 1.15 1.22 1.23 1.25 1.16 1.18 1.3 1.28 1.27 1.34 * 3.6 3.38 3.26 3.25 3.25 3.16 3.5 3.4 3.3 2.79 1 2 3 4 5 6 7 8 9 1.......... 188 197 191 189 19 192 196 193 195 194 (5) * (3.6 2.79 ) (57) (1.3-1.16) " " (188) (1.15) (3.6) " (197)
137 " (194) (1.22) (3.38) (2.79) " ". (1.34)
138. : " ) ( : ) ( ) (. ( ).
139 (4.13). (3.93)
14. (3.87). (3.38)
141 :.( ). : " - : - -.( - : ) ( -
142 - - ) (. ( ( ). (3.55). - - (3.37)
143. (3.2). -. : :" "
144. : () (33) (22) () (11).. " : (.5 = α) ).( ) (α =.5) () ( ) (
145. ) (α =.5) ( ) ( (). ) (α =.5) ( ) ( ( 12). (α =.5) ( ) ( ) 75) ( ) (.
146 :.. :.
147. :. : : :.
148 ( ). " :." :.
149. " :.". ().4
15 ).1 ( ( ). ( ). :.2 ( -- ) ( ). ( - -..3 (α =.5)...4 12 () ( )
151..5 (α =.5)..6. 75. 6+5+4.7...8...9
152...1...11..
153..1.2..3...4..5..6.7...8..9.1.
154..11.12....13.14...15.16..17..18..19...2.21.
155.22...23.24...25..26..27
156 :.1 /...2..3...4 ( )
157..5..6. ( ).7..8..9 ) (...1
158.11..12 ( )...13
159 :. -.(1997).1 : -..(26).2. : (5 ) : (1 ).(2).3..(29).4. : (1 ).(21).5. : : (1 ).(28).6..(21).7. : (1 ).(25).8. : (1 )
16 : (4 ).(26).9..1981.1..1998.11. ( ) : :.(1973).12. (1 ).(27).13. :. :(3 ).(1984).14.(1991).15. :.(21).16 : (1 ) :. : (1 ).(25).17.
161 :.(1988).18. -.(1986).19. : (1 ).(24).2. : : (2 ) ( ).(23).21. " ".(1999).22. : : ( 1 ).(21).23 -..(21).24. : (1 ) : ( ).(28).25.. (2 ).(26).26
162.(21-2).27. -.(24).28. :.(25).29 :.(21).3..(1992).31 -. : (1 ).(21).32..(26).33. : (2 ) : (2 ).(1983).34.
163 -.(1984).35 1981/12/14-12. :.(24).36. : :.(29).37..(25).38. : (1 ) - - -.(28).39. :.(1992).4. : (2 ).(1996).41. : : (2 ).(1984).42.
164.(2).43 " ". -.24.44. :.(. ).45..1995.46. -
165 :. 1. Bahl, Sushil, Making PR Work, Wheeler Publishing, New Delhi, 1997. 2. Edward Lordan, Guidelines for Implementing New Technology in Public Relations, Public Relations Quarterly, Vol. 44, No.3, 1999. 3. Huse Edgare, Organization Development and Change, West Publishing Company, Minnesota, 198. 4. Jefkins, Frank William, Planned Press and Public Relations, 3 rd ed, Professional London, 1993. 5. Sailesh Senciupt, Management of Public Relations and communication, Vikas Publishing House pvtlt, D, New Delhi, 1997. 6. Scott Cutlip and Allen Center, Effective Public Relations. Prentic-Hall Inc., Englewood Cliffs. N.J. 1982. 7. Strenski James, Public Relations in the New Millennium, Public Relations Quarterly, Vol. 43, No. 3, 1998.
166 (1)
167 (2)
168 (3)
169
17
171
172
173
174 (4)
175
176
177
178
179
18 (5).. 1. /. 2. / /. 3 /.. 4 /.. 5 /. 6 / / 7. (). / 8. / / 9. 1.( ) / 11.( ) 12. / 13. / 14 / / 15
181 (6) ري يس ديوان الخدمة المدنية الا كرمممم عطوفة العلاقات العامة المحترم /مدير السيد خالد غرايبه عناية א מ מ א " -" :. -/ ). ( شاآرين ومقدرين حسن تعاونكم وتفضلوا بقبول فاي ق الاحترام والتقدير א אאאא 21/1/1 م.אאא:
182 21-1985 1985 1986 1987 1988 1989 199 1991 1992 1993 1994 1995 1996 1997 1998 1999 2 21 22 23 24 25 26 27 28 29 21
183 (7) 29-2 أعداد المتقدمين والمعينين خلال الا عوام (2-29) من تخصص الصحاف ة والا علام السنة 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 التخصص الدقيق إعلام إعلام إعلام صحافة وإعلام صحافة وإعلام صحافة وإعلام صحافة وإعلام صحافة وإعلام صحافة وإعلام صحافة وإعلام /إنتاج وتحرير صحفي صحافة وإعلام /إنتاج وتحرير صحفي صحافة وإعلام/ راديو وتلفزيون صحافة وإعلام/ راديو وتلفزيون صحافة وإعلام/ علاقات عامة وإعلان صحافة وإعلام/ علاقات عامة وإعلان صحافة وإعلام/ علاقات عامة وإعلان المجموع إعلام إعلام إعلام صحافة وإعلام صحافة وإعلام صحافة وإعلام صحافة وإعلام صحافة وإعلام صحافة وإعلام صحافة وإعلام /إنتاج وتحرير صحفي صحافة وإعلام /إنتاج وتحرير صحفي صحافة وإعلام /راديو وتلفزيون صحافة وإعلام /راديو وتلفزيون صحافة وإعلام /علاقات عامة وإعلان صحافة وإعلام /علاقات عامة وإعلان صحافة وإعلام /علاقات عامة وإعلان المجموع الجنس أنثى ذآر ذآر أنثى ذآر أنثى ذآر ذآر ذآر أنثى ذآر أنثى ذآر أنثى ذآر ذآر أنثى ذآر ذآر أنثى ذآر أنثى ذآر ذآر ذآر أنثى ذآر أنثى ذآر أنثى ذآر ذآر المو هل بكالوريوس بكالوريوس دآتوراه بكالوريوس بكالوريوس دبلوم دبلوم دآتوراه ماجستير بكالوريوس بكالوريوس بكالوريوس بكالوريوس بكالوريوس بكالوريوس دآتوراه بكالوريوس بكالوريوس دآتوراه بكالوريوس بكالوريوس دبلوم دبلوم دآتوراه ماجستير بكالوريوس بكالوريوس بكالوريوس بكالوريوس بكالوريوس بكالوريوس دآتوراه عدد المتقدمين 2 3 1 47 54 12 12 2 2 22 22 16 36 86 114 2 433 2 6 1 6 62 13 12 2 3 23 22 21 44 95 118 2 486 عدد المعينين 1 1 3 5 1 1
184 22 ملاعإ ىثنأ سويرولاكب 2 22 ملاعإ رآذ سويرولاكب 8 22 ملاعإ رآذ مولبد 1 22 ملاعإ رآذ هاروتآد 1 22 ةفاحص لاصتا/ ةماع تاقلاعو ىثنأ سويرولاكب 1 22 ةفاحص لاصتا/ ةماع تاقلاعو رآذ سويرولاكب 1 22 ةفاحص ملاعإو ىثنأ سويرولاكب 77 22 ةفاحص ملاعإو رآذ سويرولاكب 79 1 22 ةفاحص ملاعإو ىثنأ مولبد 13 22 ةفاحص ملاعإو رآذ مولبد 12 22 ةفاحص ملاعإو رآذ هاروتآد 2 22 ةفاحص ملاعإو رآذ ريتسجام 3 22 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو ىثنأ سويرولاكب 3 22 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو رآذ سويرولاكب 19 1 22 ةفاحص ملاعإو / ويدار نويزفلتو ىثنأ سويرولاكب 28 22 ةفاحص /ملاعإو ويدار نويزفلتو رآذ سويرولاكب 48 22 ةفاحص ةماع تاقلاع /ملاعإو نلاعإو ىثنأ سويرولاكب 15 22 ةفاحص ةماع تاقلاع /ملاعإو نلاعإو رآذ سويرولاكب 125 2 22 ةفاحص ةماع تاقلاع /ملاعإو نلاعإو رآذ هاروتآد 2 22 ةفاحص ةماع تاقلاع /ملاعإو نلاعإو رآذ ريتسجام 1 عومجملا 558 4 23 ملاعإ ىثنأ سويرولاكب 3 23 ملاعإ رآذ سويرولاكب 1 23 ملاعإ رآذ مولبد 1 23 ملاعإ رآذ هاروتآد 1 23 ةفاحص لاصتا/ ةماع تاقلاعو ىثنأ سويرولاكب 1 23 ةفاحص لاصتا/ ةماع تاقلاعو رآذ سويرولاكب 3 23 هفاحص ملاعإو ىثنأ سويرولاكب 91 23 هفاحص ملاعإو رآذ سويرولاكب 12 23 هفاحص ملاعإو ىثنأ مولبد 14 23 هفاحص ملاعإو رآذ مولبد 12 23 هفاحص ملاعإو رآذ هاروتآد 2 23 هفاحص ملاعإو رآذ ريتسجام 3 23 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو ىثنأ سويرولاكب 32 23 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو رآذ سويرولاكب 2 1 23 ةفاحص ملاعإو / ويدار نويزفلتو ىثنأ سويرولاكب 31 23 ةفاحص ملاعإو / ويدار نويزفلتو رآذ سويرولاكب 54 1 23 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو ىثنأ سويرولاكب 17 1 23 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو رآذ سويرولاكب 124 3 23 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو رآذ هاروتآد 2 23 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو رآذ ريتسجام 1 عومجملا 614 6 24 ملاعإ رآذ سويرولاكب 8 24 ملاعإ رآذ مولبد 1
185 24 ملاعإ رآذ ريتسجام 1 24 ةفاحص لاصتا/ ةماع تاقلاعو ىثنأ سويرولاكب 1 1 24 ةفاحص لاصتا/ ةماع تاقلاعو رآذ سويرولاكب 2 24 ةفاحص ةفاحص / تنرتنلاا ىثنأ ريتسجام 1 24 ةفاحص ملاعإو ىثنأ سويرولاكب 66 1 24 ةفاحص ملاعإو رآذ سويرولاكب 75 24 ةفاحص ملاعإو ىثنأ مولبد 4 24 ةفاحص ملاعإو رآذ مولبد 6 24 ةفاحص ملاعإو رآذ ريتسجام 2 24 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو ىثنأ سويرولاكب 26 24 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو رآذ سويرولاكب 15 2 24 ةفاحص ملاعإو ويدار/ نويزفلتو ىثنأ سويرولاكب 22 24 ةفاحص ملاعإو ويدار/ نويزفلتو رآذ سويرولاكب 34 24 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو ىثنأ سويرولاكب 82 3 24 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو رآذ سويرولاكب 81 7 24 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو رآذ ريتسجام 1 1 عومجملا 428 15 25 ملاعإ رآذ سويرولاكب 9 25 ملاعإ رآذ مولبد 1 25 ملاعإ رآذ ريتسجام 2 1 25 ةفاحص لاصتا/ ةماع تاقلاعو ىثنأ سويرولاكب 1 25 ةفاحص لاصتا/ ةماع تاقلاعو رآذ سويرولاكب 4 25 ةفاحص ةفاحص / تنرتنلاا ىثنأ ريتسجام 1 25 هفاحص ملاعإو ىثنأ سويرولاكب 74 1 25 ةفاحص ملاعإو رآذ سويرولاكب 79 1 25 ةفاحص ملاعإو ىثنأ مولبد 4 25 ةفاحص ملاعإو رآذ مولبد 7 25 ةفاحص ملاعإو رآذ هاروتآد 1 25 ةفاحص ملاعإو رآذ ريتسجام 2 1 25 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو ىثنأ سويرولاكب 31 25 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو رآذ سويرولاكب 13 1 25 ةفاحص ملاعإو ويدار/ نويزفلتو ىثنأ سويرولاكب 28 25 ةفاحص ملاعإو ويدار/ نويزفلتو رآذ سويرولاكب 39 25 ةفاحص ملاعإو ويدار/ نويزفلتو ىثنأ هاروتآد 1 25 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو ىثنأ سويرولاكب 89 25 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو رآذ سويرولاكب 81 3 عومجملا 467 8 26 ملاعإ ىثنأ سويرولاكب 1 26 ملاعإ رآذ سويرولاكب 8 26 ملاعإ رآذ مولبد 1 26 ملاعإ رآذ ريتسجام 2 2 26 ةفاحص لاصتا/ ةماع تاقلاعو ىثنأ سويرولاكب 1 26 ةفاحص لاصتا/ ةماع تاقلاعو رآذ سويرولاكب 4 26 ةفاحص ةفاحص / تنرتنلاا ىثنأ ريتسجام 1
186 26 ةفاحص ملاعإو ىثنأ سويرولاكب 83 26 ةفاحص ملاعإو رآذ سويرولاكب 73 1 26 ةفاحص ملاعإو ىثنأ مولبد 4 26 ةفاحص ملاعإو رآذ مولبد 9 26 ةفاحص ملاعإو رآذ هاروتآد 1 26 ةفاحص ملاعإو رآذ ريتسجام 1 26 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو ىثنأ سويرولاكب 33 26 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو رآذ سويرولاكب 13 26 ةفاحص ملاعإو ويدار/ نويزفلتو ىثنأ سويرولاكب 34 1 26 ةفاحص ملاعإو ويدار/ نويزفلتو رآذ سويرولاكب 4 2 26 ةفاحص ملاعإو ويدار/ نويزفلتو ىثنأ هاروتآد 1 26 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو ىثنأ سويرولاكب 96 2 26 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو رآذ سويرولاكب 81 8 عومجملا 487 16 27 ملاعإ ىثنأ سويرولاكب 4 27 ملاعإ رآذ سويرولاكب 9 1 27 ملاعإ رآذ مولبد 1 27 ةفاحصلا مولعو رابخلا ا ىثنأ سويرولاكب 1 27 ةفاحص لاصتا/ ةماع تاقلاعو ىثنأ سويرولاكب 1 27 ةفاحص لاصتا/ ةماع تاقلاعو رآذ سويرولاكب 4 27 ةفاحص ملاعإو ىثنأ سويرولاكب 84 2 27 ةفاحص ملاعإو رآذ سويرولاكب 72 1 27 ةفاحص ملاعإو ىثنأ مولبد 4 27 ةفاحص ملاعإو رآذ مولبد 9 27 ةفاحص ملاعإو رآذ هاروتآد 1 27 ةفاحص ملاعإو رآذ ريتسجام 2 27 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو ىثنأ سويرولاكب 33 27 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو رآذ سويرولاكب 14 27 ةفاحص ملاعإو ويدار/ نويزفلتو ىثنأ سويرولاكب 37 1 27 ةفاحص ملاعإو ويدار/ نويزفلتو رآذ سويرولاكب 41 27 ةفاحص ملاعإو ويدار/ نويزفلتو ىثنأ هاروتآد 1 1 27 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو ىثنأ سويرولاكب 98 2 27 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو رآذ سويرولاكب 76 3 عومجملا 492 11 29 ملاعإ ىثنأ سويرولاكب 5 29 ملاعإ رآذ سويرولاكب 9 29 ملاعإ رآذ مولبد 1 29 ةفاحصلا مولعو رابخلا ا ىثنأ سويرولاكب 1 29 تاسارد لاصتلاا رآذ سويرولاكب 1 29 لاصتا/ةفاحص ةماع تاقلاعو ىثنأ سويرولاكب 2 29 لاصتا/ةفاحص ةماع تاقلاعو رآذ سويرولاكب 2 29 ةفاحص ملاعإو ىثنأ سويرولاكب 9 29 ةفاحص ملاعإو رآذ سويرولاكب 66 29 ةفاحص ملاعإو ىثنأ مولبد 5
187 29 ةفاحص ملاعإو رآذ مولبد 1 29 ةفاحص ملاعإو رآذ هاروتآد 1 29 ةفاحص ملاعإو ىثنأ ريتسجام 1 29 ةفاحص ملاعإو رآذ ريتسجام 1 29 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو ىثنأ سويرولاكب 32 29 ةفاحص ملاعإو جاتنإ/ يفحص ريرحتو رآذ سويرولاكب 17 1 29 ةفاحص ملاعإو ويدار/ نويزفلتو ىثنأ سويرولاكب 5 29 ةفاحص ملاعإو ويدار/ نويزفلتو رآذ سويرولاكب 41 29 ةفاحص ملاعإو ويدار/ نويزفلتو رآذ مولبد 1 29 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو ىثنأ سويرولاكب 1 3 29 ةفاحص ملاعإو ةماع تاقلاع/ نلاعإو رآذ سويرولاكب 71 2 عومجملا 57 6 28 صصختلا لهو ملا تابلط روآذ تابلط ثانإ عومجم نينيعم روآذ نينيعم ثانإ عومجم ملاعإو ةفاحص يعماج 76 86 162 5 3 8 ملاعإو ةفاحص مولبد 1 4 14 ملاعإ يعماج 1 4 14 ملاعإ مولبد 1 1 /ملاعإو ةفاحص نويزفلتو ويدار يعماج 43 38 81 4 1 5 /ملاعإو ةفاحص نويزفلتو ويدار مولبد 1 1 /ملاعإو ةفاحص ريرحتو جاتنإ يفحص يعماج 17 38 55 2 2 هماع تاقلاع /ملاعإو ةفاحص نلاعإو يعماج 77 98 175 3 3 6 ةفاحص / ةماع تاقلاعو لاصتا يعماج 3 1 4 رابخلا ا مولعو ةفاحصلا يعماج 1 1
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