College of DuPage Counseling, Advising, and Transfer Services Student feedback after one on one appointments (12/18/18) December 2018 Students who had a one on one appointment with a counselor or advisor were invited to provide feedback on their experience. The feedback form was available on an ipad mounted to a kiosk on their way out of the offices of Counseling, Advising, and Transfer Services. A total of 795 students completed the form between September 25 and December 17, 2018. 1 RATING ITEMS Do you feel today's appointment was worthwhile? Number of Percent of students Students Very worthwhile 759 96% Somewhat worthwhile 34 4% Not at all worthwhile 1 0% Total 794 Was this your first on on one appointment? Number of Percent of students Students Yes* 239 30% No 549 70% Total 788 *Percent first appointment by standing: Good Standing (31%), SOAP (17%), Don't know (45%) Do you feel any information / opportunities were missing from your appt? Number of Percent of students Students Yes 47 6% No 744 94% Total 791 Have you ever attended a COD Group Counseling / Advising session? Number of Percent of students Students Yes* 271 34% No 521 66% Total 792 *Percent who have attended group advising by standing: Good Standing (31%), SOAP (57%), Don't know (30%) What is your current academic status? Number of Percent of students Students Good Standing 602 76% Academic Warning 18 2% Probation I 48 6% Probation II 25 3% Suspension I 8 1% Suspension II 2 0% Suspension Appeal 5 1% Don t know 84 11% Total 792 What was the topic of your appointment today? Number of Percent of students Students Classes, schedules 766 97% Careers, internships 118 15% Personal issues 39 5% Total 792
2 OPEN ENDED COMMENTS Do you feel today's appointment was worthwhile? (all comments from students who selected "very worthwhile") Comment from student who did not rate worthwhile item It help me a lot and gives me an better idea with thing Comments from students who selected "somewhat worthwhile" It was helpful in the sense I got direction for my next step Longer appointments please Comments from students who selected "very worthwhile" A lot of stress was taken away All questions were answered in a timely and professional manner. Allison was very helpful and answered every question I had Amal was a great help, I ve been away from cod for a few years and needed help getting direction to work towards an associates. She was very knowledgeable and helped me immensely Amazing! I was able figure out my path Answered all my questions and help put me on a good path. Answered all of my questions and more! Answered my questions and helped me pick classes out for next semester Awesome counselor, really helped a lot! Awesome! Couldn t sign up for classes without her help?? Barb Dion was very helpful, I came in thinking to ask so many questions, but she answered them before I could even ask! Most helpful counselor I ve seen here! Because I need her to sign off on my educational plan for financial aid office Before this appointment I was feeling very overwhelmed, but know I feel more relaxed. Carla Johnson made the confusion of future course planning stress free, easy to understand of what course of action to take and how it affects you in the future Carla Johnson was by far the BEST counselor I have ever met with. I feel more confident for the school year walking out of her office than I ever had before. Carla was very informative I am so happy with everything she explained to me! Caroline goes above and beyond to help you Cheryl was very knowledgeable Counselor was kind, helpful, and provided me the necessary info Danice McGrath was very helpful. She helped me plan my Spring 2019 Fall 2019 semesters. She eased my mind a lot and prepared me for my near future. I appreciate all her thoughts and guidance. Danice was the most helpful advisor I ve met with! Denise was very helpful and referred me to an engineering specific councilor Point of Service Feedback Fall 2018 2
Devin takes his time to make sure I understand what we re going over and answers all my questions Did his best to come up with the most guided answers as possible. And went out of his way to show me the new registration system Dr. Harvey is terrific Edison was very helpful. Everything was smooth. Even though I didn t have much to talk about, what was spoken about was very clear, as well as kindly put. Kind of an out of the way drive, but whatever. Kindness always helps. Extremely helpful Extremely helpful and easy to talk to Extremely helpful and informal, all around fantastic experience. Extremely helpful, helped me understand what my plan should look like and how to apply it Extremely knowledgeable and able to help with my plan for next semester Extremely thorough, very helpful Felt easy communicate with her and her compassion came across very well Found out I could transfer out of state no problem Friendly atmosphere Gave great detailed easy to understand information that will help me with an easy transfer Gave me a better understanding of my math priorities as well as courses for spring Gave me a better understanding on what I have to do Gave me a new perspective Gave me advice that I will. If I need another appointment most likely with her. Gave me helpful information Got a lot of good information and very helpful Got the classes I need for next term Great Great advice Great advice Great counselor Great explaining, covered every question. Great help and paperwork Great persanality and easy to talk to He helped me a lot He is very organized and he knows what he is talking about. He made things simple and set up a list of steps to follow. Helped me figure out some classes Helped me reflect on what credits I needed. Helped me see the new system and look at my overall timeline here at COD Helped me understand what I need to get from point a to d Helped me with everything I was confused on Point of Service Feedback Fall 2018 3
Helped ume get motivated to in my macro class I came in unsure for what I should do for my spring classes and I left very confident in what I needed to do I choose Carla every time because she puts in the time for me I feel extremely confident in my next actions. I feel more confident in what I want to go into I found out exactly what I needed. Extremely helpful I learned a lot and I feel very comfortable about my future at COD I left feeling confident about what I need to do next. I really felt like my questions were answered and that my future matter to the counselor! I really needed guidance on where to go with my current degree, and I always come to Mrs. Amal Jaraad and she always helps I received feedback and advice on how to deal with personal problems. I trust Devin to help me get through my college needs and anxieties. I recommend him to any student who needs an advisor or has questions about college. I was really confused on what to do. The counselor was great. I feel relief. Informational, helped me clear my solutions. It helped me decide what to do It was beneficial for success in the future. It was very good to talk out the future and my options on how to get there It was very helpful and informative and thorough. It was very helpful to have someone explain to me what requirements I needed to fulfill in order to get the degree that I want. It was also very good for me because I wasn t aware of some of the other options that I have It s always worth it It s gives me comfort to see her because she gets to know me. I always return to her Jessica answered all the questions I had over what I needed for next semester. I felt so lost before but after the meeting I had a clear plan to graduate in the upcoming semester. Jessica helped me narrow down and adviced me on next semester class. Also helped with 4 year college choices and transfer guides Jim Finno helped me and answered all my questions thoroughly. Jocelyn was so helpful I feel less stressed thanks to her Keep up the great work! Laura is Supremely helpful! Laura Nenninger is very helpful and the best counselor I have had. Laura Nenninger was very knowledgeable and answered every question I had! Laura Weber was great. She really ease my mind with concerns about grades and next semester. Lauren N was awesome! Learned I can easily complete my degree instead of just a certificate Learning a lot and feel more confident in my schedule. Let me know a lot of good information about my future Margarine was very helpful Point of Service Feedback Fall 2018 4
Margery is AMAZING Margery Walters was very kind and helped a ton with picking classes for next semester. Margery was very pleasant and helpful during our discussion. I felt extremely comfortable speaking with her. Mark showed me my options for going towards my associates Miss Jocelyn went above and beyond to help me to reach my goals and gave me very informative information. So very thankful for her help and kindness as she sees I m ready to accomplish my goals in a timely manner Miss Walters was incredibly helpful to me. She was so informative and understanding! I m so glad that I reached out. Mr chambers is an amazing counselor. He s helped me so much Mr Dugan is exemplary excellent Couselor/Advisor.He always listened to our problems and gave immediate action to solve it.morever, he is very kind,understanding,helpful and foremost intelligent.he is serving his customer above and beyond expectation. Mrs. Carbajal Romo is very helpful. I really appreciate her efforts in explaining everything to me regarding my degree. Mrs. Walters is extremely helpful and understanding. I felt so at ease speaking with her and now feel much more confident with my future endeavors. Mrs. Walters is so sweet and patient. It felt like she had answers to all my question she. Mrs. Walters was very helpful for me today and answered all my questions throughly. She seemed very knowledgeable of all the courses here Ms. Ballantine was very kind and helpful. Explain my options very thoroughly and was very clear about the courses I could take. Ms. Jarad was very helpful with picking my schedule for next semester My counselor was very helpful and made me feel really comfortable conversation going with her. One of the best counselors here. Always worthwhile meeting with Mrs. Nenninger! Planned all of next semester and gave amazing advice for applying to transfer Really appreciate the time she took with me, she guided me with a academic plan. Really helpful Really thought i was going to waste my time but she was very helpfully Received Awesome guidance from the advisor She explained well what I should do for my major and gave me a lot to think about She helped me a lot. I was very stressed before I came and although I still am she helped clear up a lot of my questions. She helped me outline the new path I was thinking of taking She helps me a lot She really helped figure out what classes I really needed to achieve my degree. She was very compassionate and caring She really helped me with selecting classes She was incredible. She even saved me time by calling the financial aid office to assist me. I totally recommend her and she is the ultimate sweetheart. Very helpful. McGrath! She was so incredibly kind and helpful! She was very friendly and helpful She was very helpful and helped me a ton She was very informative and gave me exactly what I needed She was very informative and helped a lot She was very informative and helped me with understanding the courses and what classes to take. Point of Service Feedback Fall 2018 5
She was very nice and helpful She was very patient and insightful which is refreshing. She was very thorough and helped me quite a lot with info I did not know but should have. She was extremely nice and gave me clear solutions as to what I should do for the future Silvia did a wonderful job helping me find the right classes for next semester! So happy to meet w/ an adviser as educated, compassionate and helpful as Edison! His energy was a blessing and I am so excited about the future! So kind,so sweet,really patient,listens Sorted out all my questions regarding my next semester schedule. Still confused but glad I went SunShine Ballantine was very helpful with providing information pertaining to my future at College of DuPage and beyond. The appointments are always amazing, the availability at the end of the fall semester has been the easiest to schedule. The counselor took the time to listen to my concerns and helped me navigate my options for next semester. Vary nice and was willing to go out of her way to help schedule and advise me With classes. Very attentive Very good and thorough Very good gave me a clear path on what I should take and do and actually cared for my education plan and attentive and informative. and knowledgeable about what path I need to take and knowledgeable with my questions. Layer everything out nicely for me and explained it well. and patient in planning for this year and beyond, could not have done it any other way very patient, all my questions were answered, feel more confident and informed after appointment, I now feel much better about what I need to do. Much appreciated Point of Service Feedback Fall 2018 6
. She let me know more about the technology and classes.. Would definitely recommend Very informative Very kind and helpful?? Very knowledgeable and helpful. Explained clearly and gave more options. Very professional. Easy to talk to. Very nice Very nice and helpful Very nice and helpful Very nice and helpful Very open minded and helpful Very practical and calming to have options and ways of branching out validated for transferring Walters Walters was VERY helpful Was very helpful We talked about general areas and how to seek help. She also explained parts of the ALEKs test Wendy answered all my questions. She also helped me to establish a future plan with options. I feel all my needs were met. Wendy Thorup Pavlick really helped me figure out what I want to do and helped me pick my future classes Wendy was great, I fel like I have a plan now. Wendy was one of the best counselors I ve met with Wendy was really nice and approachable Wendy was understanding of my academic record and allowed me to have the full time schedule I wanted Went above and beyond Wish I was sceduled a longer appt. however, Ahmed helped me so much and I actually understood what was happening Wish there was a way to do this virtually Yes guided me what I need to do Yes, it gives me peace of mind, comfort, and direction with my opportunities here at COD. Do you feel any information or opportunities were missing from your appointment? Comments from students who selected "yes" Nice, had my questions answered. This was due to lack of time Took the time to show me all programs available and explained what would work best. We just forgot to ask the out of state counselor about how long should I live in Texas for in state tuition Yes Barbra helped a lot with questions and classes for next semester Comments from students who selected "no" Alison is always super helpful in planning my degree and supporting me :) Point of Service Feedback Fall 2018 7
Although she wasn t too familiar with the field, she did everything she could to inform me on others to talk to and which courses would be a good start. Cleared up so many questions Fuggured best way to get answers Dr. Dugan is always very helpful Everything I needed was provided and all my questions were answered. Everything was fine. Explained very very well I feel like we had a detailed discussion I got everything I needed and more It was great Jocelyn was extremely personable and informative Laura was very helpful! Marjorie is awesome!!!! Mark answered all my questions throughly! Mrs.Greene was very helpful My counselor made sure very thing was clear and made sure everything was answered on my part. She covered every question I had. She gave me more information that I missed out on with my previous one on one appointments with other counselors She hit all the right points She supplied printed copies for myself to keep. She was very thorough and made sure to give me all of the information that I needed She went over everything thoroughly with me Sunshine was great The counselor was insanely helpful, exactly what a counselor should be and pronbably the best I ve had at any school, I would recommend him strongly Very informative!!! Very useful advice Very very helpful!! What was something you liked, or that grabbed your attention during this (appointment / session)? Comments from students who indicated appotment was "somewhat" worthwhile Brought about next steps for graduation She knew that there where so place were I looked confused and she went more in detail and explained it better. She tried personally reaching out to help resolve my issue She was very attentive to how my classes would effect future degrees beyond my current education path. She was very nice She s was very invested in our time & helping me achieve more. I appreciated those gestures Point of Service Feedback Fall 2018 8
Small talk Very concise and straight to the point Comments from students who indicated appotment was "very" worthwhile 1+3 Ability to listen very well to concerns about academics All the opportunities that were presented and didn t know about before Always happy to answer questions Always very helpful and knowledgeable Amal was very helpful counselor she helped a lot with my classes Answered all my questions, and made sure that I understood everything going on with my program of interest Answered all my questions, gave me all information and paperwork I need. Now I am set on a degree program and I have the tools necessary to do it. Helped me with the multiple subjects I needed help/clarification with Answered any question I asked that helped determine my classes Attention to detail Awesome Care and I can make it. Carla was really nice and helpful Carolyn was VERY upbeat and knowledgeable!! I have previously met with 2 other counselors who left me confused after speaking with them. Carolyn was very resourceful! She provided me with literature and printouts and answered every single question that I had. I left her office feeling very secure about my Clear cut as to what classes I should take Counselor Leinweber was very informative and had answers to all my questions. Counselor was incredibly kind and welcoming. Lives up to her name! Created an entire plan until 2020 Detail & organization Devin makes you feel comfortable Dr. Harney found and corrected my issue immediately. Edison emphasized his willingness to help while allowing me to say what I wanted to say. Very polite and well spoken Edison was very helpful and made me feel better about my choices for my future career. Encouraging Everything Everything Everything, she is very good at helping me with my exact questions and concerns! Explained everything to me and gave me great recommendations! Explained everything very well and helped me chose classes and told me what I needed. Extremely helpful and informative. Left me very educated on needed future steps and excited to proceed Extremely kind. Point of Service Feedback Fall 2018 9
Eye contact Focus on my goal Friendly Friendly and understanding Gentle Good energy, and positivism during the whole meeting. Good orientation Got all my questions answered plus got more important info on different associates degrees Got things done and I now know what classes I m taking next semester and I know when I can then take certain classes at the appropriate time for my degree Got very informed regarding my situation, she is extremely outgoing. Graduating Great explanation on type of courses would best fit my needs whether it was for a degree or certification Great sense of orientation and guiding towards wrongly but easily delayable subjects. Good smile and attitude and straight forward explanations regarding my schedule and transfer program Great talk Greeted me with a smile and was very helpful and understanding. Had everything ready to go Hands on approach He already had everything about my classes pulled up and was ready to help. He did a great job answering my questions and helping me with choosing the correct pathway for my future. He had tootsie pops and fidget spinner He helped me so much finding what classes I need for my major. I hope to always have him as my counselor He is really very professional and know well the resources that I need. He knew what he was talking about & showed he cared. He seemed extremely informed and interested in my success and program. He showed me the new updated way to look as classes effectively He taught me how to use tools on myaccess I didn t know about He taught the same field I want to peruse so we were on the same page when it came to planing for social sciences. He was able to simply everything very well and made it extremely easy to understand. He was extremely attentive and helpful. He was friendly, and was helpful in looking into all the options I had for classes both next semester and in future semesters He was very helpful and answered my questions thoroughly. He was very helpful and listened to each concern I had. He was very informative and answered all my questions. He was very nice and helpful when I asked him questions. He was very nice and polite and helpful with listening and handling resources. Thank you Point of Service Feedback Fall 2018 10
He went over the classes I needed to take, and I was given a informational packet for my program. Helped me out a lot and made sense. Helped me out a lot with picking my classes and what transferred Helped me set up my schedule for the next few semester Helped me understand the different classes to take for my degree and others I may be interested in Helped me with the transfer programs Helped plan future course Helpful Helpful Helpful and gave insight for my options Helpful and informative Helpfulness Her approach and being aware of my academics history and how my journey affects my expectation of the future. Walked out confident and having a plan of attack for the next upcoming months to be prepared well Her attentiveness to my situation and her one on one help towards my success at COD Her giving me more option and opportunity towards nursing career. Her great attitude Her knowledge of all the questions I asked. Her quotes! Very sweet,and attentive. Here transparency and genuine care. I love that she was very open and honest and her smile made speaking to her that much more easier. His new perspective and knowledge of careers How close I am to my goal in order to take my next steps How he actually sat and explained everything I needed to know How helpful she was How kind and understanding she was. I also loved how she explained everything so well! How knowledgeable and helpful she was. How many different options I can take while attending here. How Mark can relate to my goals and how he is personal with my experiences and thoughts. Meeting with someone is one thing to relate and understand is helpful and amazing. How much they know about majors and class codes and what classes transfer to what schools How nice he was How prepared Devin was to answer all of my questions. How she talk How willing my counselor was to teach me about new tools I can use to better plan my future at COD. I enjoyed the one on one session better than group sessions because it was more personal and my options were that much clearer. I always ask for her when I make my counseling appointments. She always answers all my questions to the greatest of her detail she made signing up for classses a smoother transition thank you for all you do. Point of Service Feedback Fall 2018 11
I always meet with Laura and she is always very helpful I appreciated the advise I received for CNA training and applying to 3+1. I appreciated that she kept in mind that I didn t like writing when she helped me choose my classes. Thanks Laura! I appreciated the time that was put into my session. I have had bad experiences in the past and to have someone help me the way she did makes a huge difference! I felt understood and not rushed I got better direction with my program of study and it was a very smooth process. I had heard about the 3+1 program before, but she clarified some of the details and told me information that I wasn t aware of. I feel like I have more options and a better understanding of what I need to graduate. I have had doubts on two different programs and he explained both of them to me! I got an better idea what I should look into Marjor in I like how she helped me figure out what my plan for next year and how set my schedule so that I can transfer easily I liked how friendly, informative, and helpful the session was overall. All my questions were answered and I left feeling very informed and happy. I liked how she showed me transferology. It layed out what courses I needed to take in order to transfer into UIC I liked how specific the counselor was. I liked how thoroughly she explained everything to me. I liked that Laura was able to help guide me through my schedule, also how she looked up more information on the career I want to get into I found that very helpful I liked that she was nice and answered my questions and confusion when I had it. And helped me to view different options for me that I did not knew before I liked that she was very considerate of my schedule and helped me figure out what to do with some of my classes for the upcoming semester. I liked the packet that went over what credits I have and Jessica helped a lot! I love that Mrs. Nenninger always helps me in what I need to do especially since I am a special case pursuing an AAS degree into 3 plus 1. I also always need lots of explaining cause I overthink and she s always patient with me :D I love the information and resources. I was able to get registered for spring. I will complete my AGS and didn t even know about ir Informative Interested in helping me It was more helpful than I thought it would be It was very helpful, she really helped me find the classes that would work best for me It was very in depth and worth while Just how helpful she was Just how prepared and ready ms greene was for my academic plan Kind honest and genuinely concerned with my success Knowledge of classes content and instructors Knowledgeable and helpful Laura is always so helpful and responds to emails quickly Point of Service Feedback Fall 2018 12
Laura is always very helpful and welcoming Laura mentioned a class that would be very beneficial to me that I did not know about. Learned something previous advisers didn t mention that was very important. Made everything ever clear Made me feel very comfortable and showed genuine interest in what I needed help with. Made the process easy to understand on what to do and good at communicating effectively Made things easy to understand Making sure information is right Margarine was very understanding and helpful Margery has a very welcoming personality Margery Walters was incredibly helpful and friendly. She makes sure there is mutual understanding and that she helped me with everything I needed. Margery is awesome, so helpful and made everything less overwhelming Mark Glenn was really helpful with all of the things we discussed today, he gave me a lot of good options for seeking help for my career path and he let me know more helpful information about the counseling services Mark understood that I wanted my options open for going towards associates and showed me career counseling Michael is always a big help. Even when I m feeling down about something he cheers me up. Military advice Most concerns and questions I had were answered Mrs. Walters was so kind and on top of all my information which made the whole process so much easier. Ms. Greene was really nice and listened to exactly what I had mind. She helped me plan my classes to reach my goal and explained everything I needed to do in order to graduate. Ms. Greene was very reassuring and helpful in assisting me in determining my schedule for the upcoming semester. Ms. Walters was very kind and understanding My advisor was helpful and knowledgeable My counselor shared something about herself that I felt similarly about and made me feel like she understood what I was going through. My counselor was very kind, encouraging and supportive. She made sure my schedule was planned out perfectly for success. I m very thankful that I got to meet with her. My options Nice Nice and informative Nice person Nice person, very helpful. Nice! Nothing specific, very friendly and approachable. Opportunity! Excited to get back in! Organized, informative and really cares about the students Passionate, wonderful guy! Point of Service Feedback Fall 2018 13
Patience, calmness Perfect explanations and has been very helpful in making me understand my path in finishing my education. Amazing planner! I always wait for Laura Leinwebers availability. Very optomistic and energetic when planning. Personable and helpful Personality!!! Plethora of helpful information Polite, listened well Printed all the information out for me. Set up a plan for what comes next. And gave me her contact information for future reference. Professional yet inviting attitude Quick and helpful Really helpful with finding classes and helping me find a job for my field of studies Seemed like she cares greatly about her students. She always informs we of the best route suited for me, and so far it s always helped She always remembers what we talked about previously with classes even if it has been a long time She asked my opinion on classes I could take She attended with my issues very nicely and with a personal matter. Thank you! She broke everything down so I could understand it well She called other resources to make sure that the information she gave me is correct. She discussed different possibilities that my career may go She exceeded my expectations. She was able to answer all of my questions. Wendy helped me to develop a future class plan with options. Also she was very enthusiastic during the whole process. She explained everything clearly to me She gave her personal experience! She was very helpful She gave me many resources, I felt very prepared for next semester She gave me multiple options with the consideration of how long it would take to complete that option. She genuinely cares about the people she counsels, and always tries her best to put her students on the right path. She also asks about life outside of class and makes sure you re doing well there also. She had answers to every question I had and was overall very helpful She helped a lot!! She helped give me the tools I needed for the next step She helped me a lot with what classes I should take She helped me choose my classes to my personal needs and she also kept in mind the times and hours I was aiming for. She helped me find a path to follow for my time at cod She helped me narrow down my plans for my Spring 2019 semester classes. She helped me out with something s I was confused with. She helped me plan out all my classes I need for next semester She helped me with everything and explained throughly. Point of Service Feedback Fall 2018 14
She introduced me to a better program fitted for my interest. She is amazing as always! I m glad we were able to talk, now I don t have to worry as much on finding transfer schools and the whole process. She is extremely helpful and offers great guidance towards developing academic plan She is really good and explained me well about my classes. She is really nice and informative about my degree. She helped me understand what classes I was missing or need to take for a career path. She was patient with me and went through every possible questions I already had in mind already answered. She is sweet and very helpful She is very attentive and resourceful She is very helpful and helps you set up a game plan for success She is very helpful and informative. I really like her personality. She is very helpful and is always there to help She is very helpful with advising me about classes and obtaining my degree. She is very kind, and very helpful! She is very understanding of everything I ve been through, Amal also has personal experience with the career path I am trying to accomplish. She kept a big bright smile on her face and that made me feel really comfortable. She knew exactly what I needed and when we both had a question immediately contacted the department that could give us answers. She knew what she was talking about and listened to what you wanted to do She listened and helped answer the questions that I needed. Will come back to her for sure! She listened attentively She made sure everything was explained clearly and planned well. She paid full attention to my needs and she did not rush through anything. She was very kind and welcoming She payed her full attention to me and was very sweet. Great lady She pointed out classes that she thought would fit my interest She pulled up the transfer sheet from the school I want to transfer to, to show me what I still needed to complete! She really cares about her students and wants them to do and be their best She really went over every single thing that I needed to know in perfect detail. She remembers me and that s something I like She sat there and took her time with me and understood my apprehensions and concerns about going back to school. She seemed proud of my hard work She seemed to care She seemed vary passionate, and personable. Easy to talk to. She talked about potential ways I could finish my degree on time. She took her time to explain everything to me and showed interest in my situation and future career plans. She took the time to listen and to help with all my questions. She very helpful and we talk alittle. Very friendly She was able to make recommendations according to what I had plans for going into the field that I am and was very quick in doing so She was able to set up a schedule quickly Point of Service Feedback Fall 2018 15
She was attentive to me and displayed a genuine desire for setting up my success. She was beyond helpful and understanding She was clear and straight forward She was easy to talk to, and personable and explained things in an easier way She was extremely helpful and informative. She was extremely helpful, kind, and knowledgeable and help put me back a path of success. She was extremely nice and helped me with genuine interest which I appreciate completely. She was friendly, awesome and very helpful. She is my fav She was helpful in pointing out any error she may have made that did not take notice of. She was helpful! She was involved and interested in my needs She was just an all around attentive,radiant and social She was just super helpful in recommendations She was kind and helpfu She was open to numerous questions. She was patient, kind and understanding. She was quick to have information ready She was really cool She was really interested in helping me and gave me multiple paths I could go. Very kind and caring. Had a lot of knowledge that answered all of my questions. She was really sweet and encouraging definitely would recommend her to future students She was so genuine and kind and incredibly helpful! I would recommend her to everyone She was so willing to do everything get me going get my goals accomplished. Very helpful kind and gave helpful advice that will help me get my goals accomplished She was super helpful and asked about my classes and made sure I knew how many more class credits I needed also she was very informative about graduation She was very attentive on not overwhelming myself with classes She was very calm and she explained everything thoroughly. I felt very comfortable talking to her and asking questions She was very easy to talk to and understood me well. She was very enthusiastic and helped me feel very reassured with my decisions. I m very grateful for all of her help! She was very friendly and informative, she was more than willing to help me figure out my schedule and transferring She was very friendly and nice. Informing with the right information I needed She was very friendly. She was very hands on and straight forward. Very helpful with giving me a better direction in what classes I will be taking She was very helpful She was very helpful She was very helpful and advised me to take specific classes Point of Service Feedback Fall 2018 16
She was very helpful and attentive. She has really helped me on achieving my goal. She was very helpful and compassionate She was very helpful and even gave me options for teachers She was very helpful and kind She was very helpful and made sure I understood everything I was doing before I left. She was very helpful and nice She was very helpful and nice to talk to. She was very helpful and provided me with many different resources to help me out. She was very helpful with my classes, and answered all my questions before i could even ask them. She is also very sweet and nice! She was very helpful, and went over time with me to explain things in depth She was very helpful, understanding, and attentive. She was very helpful. She was very helpful. She also gave great advise and recommendations She was very helpfully with understanding my degree She was very informative She was very informative and reached all the points that I wanted tot talk about. She was very kind and attentive. She was very kind and explained everything perfect She was very kind and was interested in what plans I had made and what I was unsure of She was very kind, calm and helpful, and gave me a lot of information She was very kind, open, and understanding to the the needs I wanted to have met and also was very friendly. She was very knowledgeable as to what I need for my schedule at this point in my educational career She was very knowledgeable, patient, and kind. She was very nice She was very nice and helpful! She was very patient and really took time to make sure I was in the right path She was very patient and thorough with me and all my questions. Made sure I understood everything before we moved on and printed and highlighted everything I need to know She was very personable. Very great!!! She was very prepared and had good advice on how to proceed She was very straight forward and extremely knowledgeable. She was very thorough and super supportive She was very though and explained solutions to my questions well. Very welcoming! She was very understanding and allowed me to ask any and all questions. I appreciated the fact that she fact checks. She was very understanding and clear. She gave her opinions but also let me share mine She was very upfront and honest with what I should do She was warm hearted Point of Service Feedback Fall 2018 17
She s always honest and super caring. She s always very friendly and help me clear each question I have She s amazing. Very personable and helpful She s awesome She s extremely helpful! She s great She s just awesome. Super helpful. She s remembered me from last visit and helped me again! She s super nice and understanding. Helped me pick out classes that suit me She s very helpful and attentive She s very helpful and helped set up the best classes for me She s very positive and takes my personal life into deciding how to help with school the best for me She s very thorough and really cares about the students she speaks with. Showed me the resources I could use on my own if I had a question. Silvia was very attentive and gave me all the details I needed to be successful next semester So kind and understanding So much positive energy, and reassurance! Student planning was helpful Sunshine is a very friendly person to communicate with Sunshine was very helpful, kind and made selecting my courses very fluid and easy SunShine was very knowledgeable in answering questions I had and took her time to explain steps to further my education Super helpful! Super Nice Super nice, great attitude, and extremely helpful Talked about what I can do in the future career wise with the courses I take Thanks a lot That I was an assured applicant to this university I want to apply to That I was reassured I have time and opportunities to go after what I want and finish the credits I need. The amount of info on bus.gov The counselor was helping me do research and feel like she really wanted to help me. The counselor was very informative and understanding with our situation and genuinely wanted to provide help and proper guidance. The cross in her office, along with the words He keeps his eye on the sparrow. She really connected with me. The details and step by step help The different aspects of careers I didn t know before The ease of putting a plan together The fact of the many classes that are available and how organized the appointment setup is. And noticed that all counselor seem very helpful and friendly. The fact that they were very kind and helpful Point of Service Feedback Fall 2018 18
The fidget toys The information that she was able to give me The information was found quickly. The knowledge she had of the courses that I was questioning The one on one meeting was important to me as I was getting cold feet to return to complete my degree. The papers she gave me are very helpful The way she was able to tell me what classes I need to take and who I need to see for further questions They helped me understand what I needed to work towards getting my 3+1 Took care in addressing my questions Took her time to really help me Use of student planning and explaining how to use it. Very attentive and helpful by personally contacting UIC. She gave me a ton of information I needed. Very caring Very caring and genuine. She was very helpful and made me feel like I mattered. Very cheerful Very cherries and straight to the point Very clear helpful Very direct and knew exactly what I wanted Very friendly Very friendly and explained everything very clearly Very friendly and helpful Very friendly and helpful Very friendly and knowledgeable Very friendly and she made me feel comfortable is talking about my past failures...but excited to work towards a future Very friendly and she really seemed that she cares about the students well being. Very friendly, informative, helpful. Very generous Very genuine Very genuine conversation, super helpful! Very genuine in taking her time to help me Very good and clear information on classes Very good with her information, made a clear path for me Point of Service Feedback Fall 2018 19
and gave advice to make sure things run smoothly and helped me plan ahead which was what I was hoping to do. and informative and knowledgeable and nice and nice,bknows a lot about other schools that could help transferring and patient and straight to the point in explaining options and how to go about in reaching academic goals with helping me choose classes that would most benefit me with my questions with the 3+1 program, gave me great personal advice and is leading me towards a better route academically, knew his stuff, explained it clearly, all around awesome. Give him a raise, printed out information for me!! Helped me sort out my classes.!!!!! ly and explained everything very well Very informative Very informative Very informative Very informative Very informative & helpful Very informative about careers. Very informative and always explains in great detail Very informative and helped me plan my schedule Very informative and helpful in coming up with a plan for future classes. Very informative and patient Very informative with that I needed Very insightful Very kind and helpful Very kind and professional, got straight to the point and explained the information so that it was no confusing at all. Very kind, cared about well being Very knowledgeable Very Knowledgeable and answered every single question I had Point of Service Feedback Fall 2018 20
Very knowledgeable and familiar with the partnered schools Very knowledgeable and helpful! Very knowledgeable, nice and helpful! Very knowlegable regarding degree and certificate programs. Very nice Very nice and friendly Very nice and helpful Very nice and super helpful Very nice and understanding Very nice person, he Is very friendly to talk to and to discuss scheduling with! Very nice, easy to talk to, answered all questions I had. Very organized I now have a good idea idea on what classes I need to take to transfer. Very patient with me and all the questions I was asking Very personal and caring. Very quick to find solutions and help for me Very straight forward to the point Very sweet and helpful! Very sweet, helpful and understanding Very thorough and helpful. Very understanding Very understanding,helpful and personalable Very very nice and helpful Very well informed and did not rush me out the door. Was very nice and explained everything I needed to know. We set up a plan and goal date Well, it was short, so nothing really. But the kindness and smoothness was at least relaxing. Wendy was very nice and helpful What a GREAT counselor, When she told me about stories about career choices. Point of Service Feedback Fall 2018 21
What counselor / advisor did you meet with today? # students % students Laura Nenninger 91 11% Sunshine Ballentine 88 11% Margery Walters 61 8% Carla Johnson 51 6% Edison Wells 51 6% Mark Glenn 50 6% Laura Leinweber 50 6% Amal Jarad 47 6% Jocelyn Harney 44 6% Wendy Thorup Pavlick 39 5% Rosaura Carbajal Romo 35 4% Allison Greene 25 3% Devin Chambers 18 2% Cheryl Baunbach Caplan 12 2% Barbara Dion 12 2% Danice McGrath 9 1% Jessica Dyrek 8 1% Erin Fabrizio 7 1% Carolyn Margrave 7 1% Michael Duggan 6 1% James Finno 6 1% Silvia Donatelli 5 1% Dennis Emano 5 1% Michelle Molina 3 0% Arne Anderson 2 0% Susan Brodie 2 0% Elaine Belanger 1 0% Anika Collins 1 0% China Hill Lobue 1 0% Kelly Lidinsky 1 0% Kim Oakley 1 0% Dana Thompson 1 0% Left Blank 55 7% Total 795 Point of Service Feedback Fall 2018 22