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2 Please help us and support the fight against cancer. Your generous donation will make the difference for many people. From: Lecompte, Rodrigo [VA] Sent: January 15, :12 PM To: Acosta, Mauricio; Becker, Paul [VC] Subject: FW: LGH Utilities Importance: High FYI From: Evans, Sandra [VA] Sent: Tuesday, January 15, :31 PM To: Kontic, Sasha [VC] Cc: Tam, Steven [CORP]; Osborne, Don [VA]; Delivuk, Mark [NS]; Lecompte, Rodrigo [VA] Subject: LGH Utilities Importance: High Hi Sasha, I had a conversation with Steven and he asked that I forward this information to you. The facility department noticed that the water billings for Lions Gate Hospital seemed low compared to prior years so in FY2011 and FY2012 we were accruing additional costs for this. During this time period, facilities did contact the City to have them verify their figures. A letter was sent to VCH in March 2011 stating that our account was correct. Based on this letter we reversed most of the accrual. The City of North Vancouver sent a letter in December 2012 advising that Lions Gate Hospital had been under billed $700k for water and sewer charges from September 2009 to March The City now wants to meet with VCH and we are not sure how we should approach this meeting. Can you please review the attached and advise on the legalities of the City s claim. If you need further information, please contact Rodrigo or me. Thank you, Sandra Sandra Evans, CGA Manager, General Accounting Services Vancouver Coastal Health Phone: Fax: sandra.evans@vch.ca 2

3 Low, Anna [VC] From: Sent: To: Subject: Attachments: Delivuk, Mark [NS] Wednesday, December 12, :37 PM Evans, Sandra [VA] FW: Lions Gate Hospital Utility Billing CNVLIVE-# v1-LGH_Utility_Billing_Letter.PDF Hi Sandra, Here is the letter. Please call me after you ve had an opportunity to read the letter. Thanks, Mark From: Isabel Gordon Sent: Wednesday, December 12, :29 PM To: Delivuk, Mark [NS] Cc: Hansson, Wendy [NS]; Camm, Clive [CORP]; Douglas Pope Subject: Lions Gate Hospital Utility Billing Dear Mr. Delivuk: Thank you for agreeing to meet with myself and Doug Pope, City Engineer, tomorrow, to discuss the error in billing the Lions Gate Hospital s water and sewer services. I have attached a letter which provides more information about this error, and we will also bring copies of this letter to the meeting. I appreciate your speedy response to our request to meet, and hope we can bring this matter to a successful conclusion. Yours truly, Isabel Gordon Director of Finance City of North Vancouver 141 W. 14th St., North Vancouver, V7M 1H9 Phone: Fax: Web: 1

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7 From: To: Subject: Date: Ouellette, Denise [VA] Nock, Christopher [NS] FW: Vancouver Coastal Health account Monday, April 29, :34 AM s. 15(1)(l) FYI Denise Ouellette Facilities Maintenance Assistant Lions Gate Hospital - FMO Direct Line: FMO Front Desk: Fax: denise.ouellette@vch.ca From: Leslie Garber [mailto:lgarber@cnv.org] Sent: Thursday, April 25, :06 PM To: Lecompte, Rodrigo [VA]; Barbara Johnson Cc: Ouellette, Denise [VA]; Angela Stenhouse Subject: RE: Vancouver Coastal Health account s. 15(1)(l) Hi Rodrigo, I hope you re doing well. Sorry for the delay in getting back to you but in light of the meter discussions underway between the hospital and the City we are reviewing the information carefully. We will be in touch shortly. Take care. Leslie Garber, CGA Manager, Accounting, Reporting and Collections City of North Vancouver Phone: Fax: From: Lecompte, Rodrigo [VA] [mailto:rodrigo.lecompte@vch.ca] Sent: Wednesday, April 24, :07 AM To: Lecompte, Rodrigo [VA]; Barbara Johnson Cc: Ouellette, Denise [VA]; Angela Stenhouse; Leslie Garber Subject: RE: Vancouver Coastal Health s. 15(1)(l) Hi Barbara: I haven t heard back from you about the reimbursement of the credit in the account. Could you please confirm the options for this credit? I think the new invoices are coming for payment so we need to know if we wait for the cheque or we use the credit to pay for other bills. Thanks, Rodrigo

8 From: Lecompte, Rodrigo [VA] Sent: Thursday, April 18, :50 AM To: 'Barbara Johnson' Cc: Ouellette, Denise [VA]; 'Angela Stenhouse'; 'Leslie Garber' Subject: RE: Vancouver Coastal Health account s. 15(1)(l) Hi Barbara: I appreciate you prompt reply and thanks for the confirmation of my findings, it was an internal confusion having two invoices. On the other hand; is it possible you refund us that money instead giving as a credit? That specific account pays only $30-40K per year so the credit is too much; the other option is to use that credit in the future to pay for other accounts but I think with a refund it would be more transparent and we avoid any confusion mixing accounts balances. In my view it would easier for our AP department and your department. What do you think? Thanks, Rodrigo From: Barbara Johnson [mailto:bjohnson@cnv.org] Sent: Thursday, April 18, :04 AM To: Lecompte, Rodrigo [VA] Cc: Ouellette, Denise [VA]; Angela Stenhouse; Leslie Garber Subject: RE: Vancouver Coastal Health account s. 15(1)(l) Hi Rodrigo, Upon looking into the metered account s. 15(1)(l), the account does have a current credit balance of $83, It does appear the original bill for May-Sept billing was paid as well as the revised billing for this account. If you have any further questions please contact me, Thanks Barbara Johnson Revenue Accountant Finance Department City of North Vancouver 141 W. 14th Street North Vancouver BC V7M 1H9 Phone: Fax: bjohnson@cnv.org From: Lecompte, Rodrigo [VA] [mailto:rodrigo.lecompte@vch.ca] Sent: Wednesday, April 17, :09 AM To: Barbara Johnson Cc: Ouellette, Denise [VA] Subject: Vancouver Coastal Health account s. 15(1)(l)

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10 Low, Anna [VC] From: Sent: To: Subject: Attachments: Sheila Bartley Wednesday, March 23, :24 AM Lecompte, Rodrigo [VA] Meter Water Letter pdf Hello Rodrigo, Attached is a letter from my supervisor regarding the meter water account we have been looking at. I will also mail the hard copy to you. Please let me know if there are any other questions you have. Regards, Sheila Bartley Cashier/Clerk City of North Vancouver 141 West 14th Street North Vancouver, B.C. V7M 1H9 Phone Fax sbartley@cnv.org web 1

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12 Low, Anna [VC] From: Sent: To: Subject: Attachments: Sheila Bartley Monday, February 21, :26 AM Lecompte, Rodrigo [VA] Meter water letter pdf Mr. Lecompte, I am attaching the letter you requested about the meter water billing. I will be mailing the original to you today. I hope this is what you were needing. Regards, Sheila Bartley Cashier/Clerk City of North Vancouver 141 West 14th Street North Vancouver, B.C. V7M 1H9 Phone Fax sbartley@cnv.org web 1

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14 LETTER OF AGREEMENT July 19, 2013 Isabel Gordon Director of Finance, City of North Vancouver 141 West 14 th Street North Vancouver, BC V7M 1H9 Re: Settlement and Release Concerning Under Billed Utility Fees I am writing to you to confirm the settlement reached between the City of North Vancouver (the City ) and Vancouver Coastal Health Authority ( VCHA ) concerning the under billing of metered account no: s. 15(1)(l) (the Account ). This utilities account is held by Lions Gate Hospital ( LGH ), which is owned and operated by VCHA. The City incorrectly measured LGH s water usage level from the period of May 2009 to May In 2011 VCHA notified the City about potential billing errors and the City replied in March, 2011, that the Account was being billed correctly. However, in May, 2012, the City determined that the water measurements for the Account had been read incorrectly and notified VCHA in a letter dated December 11, 2012, that VCHA had been overbilled in May 2009 by and amount of $55, and under billed during the remainder of the period in question by an amount of $692, In 2013 VCHA and the City mutually agreed via telephone and correspondence that VCHA will pay the City an amount of $357, as full repayment of the amount claimed by the City. This Letter of Agreement formally sets out the terms and conditions of the settlement and releases VCHA from any further claims relating to the under billing. Please sign both copies of this Letter of Agreement, retain one copy for your records, and return the second copy to me within 30 days of the date of this Letter of Agreement. Terms 1. VCHA shall pay to the City the sum of $357, as full repayment for the utilities that were under billed to the Account during the period May 2009 to May 2012 (the Settlement Amount ). 2. VCHA shall pay the Settlement Amount by installment in accordance with the following schedule: 1

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16 VANCOUVER COASTAL HEALTH AUTHORITY Name and Title THE CITY OF NORTH VANCOUVER On behalf of the City of North Vancouver, I hereby accept and agree to the terms of the settlement and release set forth in the above letter. I am authorized to bind the City of North of Vancouver. Name: Title: Date: 3

17 Low, Anna [VC] From: Nock, Christopher [NS] Sent: Thursday, January 17, :52 AM To: Lecompte, Rodrigo [VA] Cc: Trethewey, Jay [VA] Subject: water reading LGH Attachments: Water & Sewer Utility Invoices for Review with City of North Van; RE: Water & Sewer Utility Invoices for Review with City of North Van Rodrigo please see attached my records. There was also an I sent soon after to Jay and yourself giving you heads up of this situation that we found that the meter reader was not reading the zero at the end, I believe I also add a photo of the meter. Unfortunately I have not been able to find this and if you can find would also appreciate if you can send back to me for our records here at LGH The would have been sent shortly after June 4 th or 6 th 2012 following my to the city of our issue with the large bill caused by the installation of a new meter. Thanks Christopher Nock Senior Manager, Facilities Maintenance & Operations NS & STS Office: Cell: Christopher.nock@vch.ca 1

18 Low, Anna [VC] From: Sent: To: Subject: Attachments: Darryl Price Friday, June 08, :37 AM Nock, Christopher [NS] RE: Water & Sewer Utility Invoices for Review with City of North Van pdf Hi Chris The attachment has the calculations for the water consumption for the total days, per day, per hour, per minute I will come by at 1:00 this afternoon. Thanks Darryl Price Utility Tradesman Waterworks tel: cell: fax: dprice@cnv.org The City of North Vancouver From: Nock, Christopher [NS] [mailto:christopher.nock@vch.ca] Sent: Monday, June 04, :33 AM To: Darryl Price Subject: Water & Sewer Utility Invoices for Review with City of North Van Hi Daryl, I am not to sure you are the person I should send this to so, if not, can you please redirect me. Our past water bills for Lions Gate Hospital have been approximately 6,000 cubic meters /4 month period, now with this new meter installed our consumption has been recorded at approximately 24,500 cubic meters. This resulting bill went from approximately $10,000/ four month period to $46,821/ four month period. Please see attached recent bill and previous bills. Can you please re-check the new meter recently installed and adjust this $46,821 billing to reflect our normal billing and consumption. Either way if you could keep me in the loop. We will not be paying/processing this bill until we hear back from the city regarding this large discrepancy. Thanks for your help with this. Regards Christopher Christopher Nock Senior Manager, Facilities Maintenance & Operations NS & STS Office: Cell: Christopher.nock@vch.ca 1

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