Building & leading teams who value culture, diversity, and inclusion Intermountain Cultural Competence Symposium

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1 Building & leading teams who value culture, diversity, and inclusion Intermountain Cultural Competence Symposium Kim Henrichsen, Vice President of Clinical Operations and Chief Nursing Officer and Tammy Richards RN, MSN, CPXP Director of Clinical and Patient Engagement

2 Doctor, I d like to smudge.

3 Why is this important?

4 Demography is destiny 2013 The Advisory Board Company 27346

5 A growing imperative to activate patients in own care 2013 The Advisory Board Company 27346

6 A growing imperative to activate patients in own care 2013 The Advisory Board Company 27346

7 Activating diverse patients even harder 2013 The Advisory Board Company 27346

8 The alarming impact of cultural and language barriers

9

10 Healthy Chocolate Question What percentage of those living in Utah are Mormon?

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12 Building a diverse workforce

13 Intermountain Healthcare Human Resource Data (2016). Compiled by the Human Resource Decision Support department.

14

15 So, what can we do?

16 Source: Bersin by Deloitte, 2014

17 Definitions Cultural competence: is a set of consistent behaviors, attitudes, and policies that come together to work effectively in cross-cultural situations. Health literacy: the degree to which individuals have the capacity to find, process and understand basic healthcare information and services to make appropriate health decisions. Diversity: the range of human differences, including but not limited to race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, political beliefs, life experiences. Inclusion: involvement and empowerment, where the inherent worth and dignity of all people is recognized.

18 Top 50 U.S. metro areas New York City Los Angeles Chicago Dallas Philadelphia Houston Miami Atlanta Washington DC Boston Detroit Phoenix San Francisco Oakland Seattle Minneapolis San Diego St. Louis Tampa Baltimore Denver Pittsburgh Portland Cincinnati Sacramento Cleveland Orlando San Antonio Kansas City Las Vegas San Jose Columbus Indianapolis Charlotte Virginia Beach Austin Providence Nashville Milwaukee Jacksonville Memphis Louisville Richmond Oklahoma City Hartford New Orleans Buffalo Birmingham Salt Lake City Raleigh

19 Top 50 U.S. metro areas #7. Salt Lake City

20 Self-awareness

21 I speak up if I witness another person being humiliated or discriminated against. I am aware of my own biases and how they affect my thinking. I believe there are policies and practices in place that negatively impact people outside the majority culture. I connect easily with people who do not look like me and am able to communicate easily. I m interested in the ideas and beliefs of people who don t think and believe as I do, and I respect their opinions even when I disagree. I understand that I m a product of my upbringing and believe there are valid beliefs other than my own. I recognize and avoid language that reinforces stereotypes (Ex. Jew them down on the price.) I actively convey that nontraditional employees are as skilled and competent as others.

22

23 Patient engagement framework

24 Healthy Chocolate Question What percentage of people who live in Utah live in poverty?

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