SERVICE PROVIDER KLM VANLINES DRIVER BEN > AKA (?) CHRIS & ANGELA TILLERY 2403 DEL SUR SANTA MARIA, CALIFORNIA Job No: P

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1 SERVICE PROVIDER KLM VANLINES DRIVER BEN > AKA (?) CHRIS & ANGELA TILLERY 2403 DEL SUR SANTA MARIA, CALIFORNIA Job No: P "Trojan horse" Metaphorically a "Trojan Horse" has come to mean any trick or stratagem that causes a target to invite a foe into a securely protected bastion or agreement. Then attack when defenses are down!

2 Original Quote Job No: P All information taken straight from KLM paperwork Relocation Estimate Basic Estimate Price $ Fuel Surcharge: 9.00 % $ Managers Discount - $ Basic Valuation Protection: $0.60 per lbs... per article $0.00 Total Moving Estimate $ Customer Payment: $ Balance: $3, Relocation Details Job No: P Estimate Date: 07/15/2016 Representative: Dave Move Type: Residential Long Distance, 3039 miles Estimated Volume: 7427 lbs...(1061 cf.) $0.55 per lbs... Move Day: Thursday/Friday Move Date: 07/28/ /29/2016 Created on: 07/05/2016 Articles List 34 Items, 141 Pieces *CONSTANT OF ANY QUOTE IS PRICE PER LBS. or PRICE PER ITEM. DAVE SAID WOULD BE LOCKED IN IF PRE-PAID $ IN ADVANCE TO SCHEDULE & HOLD PRICE OF $0.55/PER/LBS. Number of items is a VARIABLE $0.55 per lbs... CONSTANT

3 ANALYSIS of Original Quote Job No: P $0.55 Per/Lbs. is constant $4, was quoted via phone no offer to come on site was given. $4, / 141 Pieces = $28.52/Per/Item (7427 lbs.) X ($0.55)/Per/Lbs. = $4, $0.55/Per/lbs. > Constant 141 Pieces > Variable Either way you calculate it with Piece Price or lbs. price the cost of $0.55/per/lbs. comes out very close Either $4, or $ Showing calculation's.

4 ANALYSIS of Move Day Quote Job No: P Estimated Volume (New Per Driver): 13,000 lbs. Articles List: (New Item count per driver): 243 Items (Not verified, no inventory list given as stated by driver would be provided) (Driver also stated would be using Inventory Program > None was used or seen when ask to view it!) New Total Cost (New cost per driver) : $9, $9, / 243 Items = $37.58/Per/Item 13, lbs. X ($0.55/lbs.) = $7, , lbs. X ($0.70/lbs.) = $9, IF a constant of $0.55/per/lbs. was used then how is this not the price? Where did $0.70/Per/lbs. come from? $4, / 141/Per/Items = $28.52/Per/Item Original Price per Item $28.52/Per/Item ($28.52/Quoted/Piece/$) ($37.58/Driver/$) = $9.06/Per/Item/Difference

5 If we had weight information confirming est. of 13,000lbs! 243 items X $28.52/item = $6, $6, $9, = $2, Due to having NO weight information beyond a guess and locking in $0.55/lbs. or $28.52/Per/Item upon pre payment and scheduling the only price that can be legally charged is $6, (Unless weight is PROVIDED, IS OVER 13,000 LBS.) It s in the Bag! Unverified item count X Correct locked in Cost/Per/Item OVER CHARGED $ $6, = $5, is the correct final balance.

6 $5, X 50% (Pre-delivery Cost) = $2, $5, X 50% (Final Payment Delivery) = $2, (Delivery verifying all items are present and not damaged.) (Deposit) + (Pick-Up) + (Delivery) = Grand Total (Verification Condition, Count) ($997.00) + ($2,966.68) + ($2,966.68) = $6, (Pre-Delivery) = ($ $2,966.68) = $3, (Final Delivery) = ($2,966.68) = $2, Grand Total = $6, Based on 243 $28.52/Per/Item Based on the quote & the locked in CONSTANT of $0.55/Per/lbs. which without a verified weight, is quoted by Item Count & Item Cost which is ($28.52/Per/Item) X (Total # Items) which needs to be Corroborated with a weight ticket.

7 Analysis of Move Day Events Job No: P Day of Move Driver Ben walked up 2403 Del Sur Santa Maria, CA pointing & screaming Is this the house that s moving did not offer to introduce himself & when ask for Company ID did not provide it as requested. Ben stated as soon as he walked in garage storage area that the cost would be 2-3 times higher then quoted, based on his experience and office is wrong and I m the only one you can trust now Ben stated This move will go my way, I m in charge now Ben then said office should have sent someone in person to do a visual estimate you trusted office and office don t know what they are doing do not trust office only trust me Ben Ben stated he knew just by looking at a few boxes in one room how much more the weight would be for the entire load! When asked what that new price would be and until that price was known not to load until (Chris Tillery) knew he ignored (Chris Tillery) and his crew continued working. Ben also stated he was a former Israeli Soldier and made many points about the fact he was in charge and we were to submit to Ben. Ben was very threatening in his words, tone, and body language.

8 Analysis of Move Day Events Job No: P Ben arrived in kitchen and told (Chris & Angela Tillery) that he had some paperwork he needed signed. Ben said the new quote would be much higher and when ask how he calculates this amount he stated I have an inventory program and I ll show you at the end Ben stated his crew were finishing up and he had a total item count of 243 items. Ben then gave us contracts to sign and told us Don t read them I have a schedule to keep I have no time Ben then made us initial a time completed of job (3:30 PM) in advance of actual job completion. The crew was still working on loading truck well after the 3:30 PM end of job time we were given and forced to sign. Ben then stated he had come up with final price of $9, Ben did his calculations on his phone calculator and used the back of an envelope to make some scribble notes and when ask by (Chris Tillery) to show his inventory program & how he came up with the price Ben become irate and argumentative. (Chris Tillery) told Ben he was a Math Major/Engineer with multiple degrees and Ben stated he was too, Ben then stated, Oh so you think since I m a truck driver I m a piece of shit?

9 Analysis of Move Day Events Job No: P (Chris Tillery) at this point told Ben that since he was not willing to show where or how he came up with these numbers to leave the items in driveway and in garage and leave property. When Ben was asked to put everything off the truck and stop working, he stated If the crew unloaded the truck and put everything back in the garage and driveway, there WILL be problems! At this time the employee Ben has now made a threat and the police should have been called. The matter can still be handled by police and Chris Tillery can by law press charges. Ben proceeded to tell Chris & Angela Tillery to write a check for $5, for 60% of the total and he said do what I tell you, do it now Chris Tillery stated and told Ben that he was not able to do that and he would need to write a post dated check for 8/4/2016 Ben said fine and took a check stating he would hold it until the date on check of 8/4/2016 Ben only gave Chris & Angela Tillery one slip of paper which was pink no inventory of items or any other documents promised was ever given by Ben

10 Analysis of POST Move Day Events Job No: P Chris Tillery called dispatch office to speak to Carolina on Monday August 1 st. She would not return any phone calls. Chris spoke with Roberta and explained to her the events that occurred on Sunday July 31 st. Chris informed Roberta that threats were made and extortion tactics were used by Ben. Upon hearing this she said she would notify people in the KLM organization and was writing s as we spoke. NO ONE FROM KLM OFFICE EVER CALLED TO FOLLOW UP ON THESE COMPLAINTS MONDAY, TUESDAY, OR WEDNESDAY, OR EVER!!!! With no return phone calls and after consulting with an Attorney Chris Tillery called bank and placed a stop payment on funds. The check which was agreed to be written for 8/4/2016 was in fact deposited 8/1/2016 and this was not the agreement made between Chris Tillery and Ben. First contact made from KLM to Tillery s was late Wednesday August, 3 rd about the check not clearing bank from Carolina. Ben then proceeded to send threatening text messages to Angela Tillery on August 4 th & 5 th. Ben sent 7 text messages to Angela that stated your chek was no good U need to call as ASAP before your stuff are going to legal department

11 Analysis of POST Move Day Events Job No: P Ben s next text same day: we will not able to store your things sent to Angela late August 4 th Next morning, August 5 th, Chris responded with Angela s phone to Ben s threatening text with: never text this number again this has been turned over too lawyer, this is harassment and bulling will be sent within proper channels with DOT Ben s response: we retiring your goods to your house its ok we will no longer move U guys by 4 pm today we will give u back your goods Chris response: brake law it s reported Ben s response: That s ok W will be at the house by 4 to drop OFF your goods back to U Look for another company!! Make sure some one is there by 4pm Chris response: I expect a call from Management before 10am. I have called and left messages for Carolina to call and she never has. She can be found too.

12 Analysis of POST Move Day Events Job No: P Ben response: 4 pm the goods are back in your house Look for another company!!!!! See u at 4 pm today Chris response: Great look for law FMCSA, Move Rescue, along with local law enforcement, and DOT have been contacted. Stop Ben response: We will be at your house by 4 We no longer going to move u!! Look for another company Guys are on the way Back to Santa Maria Chris response: Forwarded to Lawyer Taken August 5 4:10 PM

13 Analysis of POST Move Day Events Job No: P Chris response: You re a driver not Office manager have real person call me Bens final responses were Will not change anything We will be there by 4 pm We are back at your house Angela several attempts to contact Carolina and was finally successful in making the phone connection. Angela spoke to Carolina and asked what the problem was and that she had been receiving threatening texts from Ben. Carolina said Ben is professional and did not do these things Carolina confirmed to Angela and Chris that Ben in fact is at the residence unloading all your goods Taken August 5 4:11 PM

14 Analysis of POST Move Day Events Job No: P With confirmation to Chris and Angela via phone by Carolina that the crew was indeed at the residence unloading all our property. We had a neighbor across the street, coworker and manager, go to the property to provide proof with photos, that no one was at the property unloading our belongings onto the driveway at 4pm or later in the evening. This was a blatant lie by Ben and Carolina. Photos taken August 5 4:10 & 4:11 PM