THE ROLES OF TOURIST INFORMATION CENTER (TIC) IN HANDLING PUBLIC RELATIONS AFFAIRS IN DISBUDPAR SURAKARTA

Transcription

1 THE ROLES OF TOURIST INFORMATION CENTER (TIC) IN HANDLING PUBLIC RELATIONS AFFAIRS IN DISBUDPAR SURAKARTA FINAL PROJECT REPORT Submitted as Partial Requirement in Obtaining Degree in the English Diploma Program, Faculty of Cultural Science, Sebelas Maret University By Ganis Dian Ayu Puspitasari C ENGLISH DIPLOMA PROGRAM FACULTY OF CULTURAL SCIENCE SEBELAS MARET UNIVERSITY SURAKARTA 2015 i

2 APPROVAL OF CONSULTANT Approved to be examined before the broad of examiners, English Diploma Program, Faculty of Cultural Sciences, Sebelas Maret University. Title : The Roles of Tourist Information Center (TIC) In Handling Public Relations Affairs in Disbudpar Surakarta Name NIM : Ganis Dian Ayu Puspita Sari : C SUPERVISOR (... ) BayuBudiharjo, S.S., M.Hum. NIP APPROVAL OF BOARD EXAMINERS ii

3 Report Title : The Roles of Tourist Information Center (TIC) In Handling Public Relations Affairs in Disbudpar Surakarta Name NIM : Ganis Dian AyuPuspita Sari : C Examine Date : November 19 th, 2015 Accepted and Approved by the Board of Examiners, English Diploma Program, Faculty of Cultural Science SebelasMaret University 1. Dra. Susilorini, MA Chairperson (... ) NIP Athiyah Salwa,SS., M. Hum Secretary (... ) NIP BayuBudiharjo, SS., M. Hum Main Examiner (... ) NIP iii

4 DEDICATION I would like to dedicate this final project report for My beloved parents My lovely university Tourist Information Center ( TIC ) iv

5 MOTTO I m never alone. ALLAH is always there with me - ME Although people might fail you over and over and over again, just make sure that you DONT T FAIL YOURSELF. Diana Rikasari Do the best and pray. God will take care of rest. Unknown v

6 PREFACE I would like to say thank to Allah SWT, who always blesses and guides me. I also thanks to all people who given support, guidance, and motivation to me in doing this final project. The final project was written to fulfill the requirement in obtaining the English Diploma Program at the Faculty of Cultural Sciences, SebelasMaret University. This report entitled The Roles of Tourist Information Center ( TIC ) In Handling Public Relations Affairs In DISBUDPAR Surakarta discussesabout the roles and problem faced by Tourist Information Center in handling Public Relations affairs at DISBUDPAR Surakarta with propose solutions to the problems. Finally, I realize that this final project report still have some drawbacks. Therefore, I hope that there are many suggestions from the readers to improve the report. I also hope that the final project report will be beneficial for the readers. Surakarta, November 2015 Ganis Dian Ayu vi

7 ACKNOWLEDGEMENT All praises for Allah SWT. In accomplishing the final project, I got several helps and support from several people. From the bottom of my heart, I would like to give my deepest attitude to: 1. Prof. Drs. RiyadiSantosa, M. Ed., Ph. D. as the Dean of Faculty of Cultural Science, SebelasMaret University. 2. Mr. AgusDwi P., S.S., M.CALL.for the highest dedication to English Diploma Students as the Head of English Diploma Program. 3. My Academic Supervisor, Mrs. FitriaAkhmertiPrimasita., S.S., M.A. thank you for your support during my study. 4. My supervisor, Mr.BayuBudiharjo., S.S., M.Hum.for your guidance, support, suggestion, advice, correction and motivation. Thank you for being patient in correcting my final project report, you are such a great inspiration for me, Sir! GBU! 5. All Lecturers and Staff of English Diploma Program. 6. All staffs in DISBUDPAR Surakarta and TIC office especially to Mr. Patrick, MbakWiwin, Mas Dimas, Mas Herry, Mas Dar, Bu Vero, and all staffwho helped and guided me during the job training in TIC office. Thanks for your advice and kindness. I do apologize if I have made mistakes during the job training. 7. My beloved parents Bpk Drs. EddiWinarto and IbuDaryani, thank you for everything. I will always try to do the best for you. vii

8 8. SeptianEko, thanks for your love, support, and care given to me. 9. All my friends in English Diploma Program, especially class B student year 2011, I will remember our memories. We ll always be friend. 10. My friends Nana, Avi, andyessi, thanks for everything. Good luck for you girls! 11. Thanks to Meyda, my partner during the job training in TIC office. IndarandRizki thank you so much for correcting my final project report. GBU! 12. All peoples who helped me finish my final project report. viii

9 ABSTRACT Ganis Dian AyuPuspitaSari The Roles of Tourist Information Center ( TIC ) In Handling Public Relations Affairs In DISBUDPAR Surakarta. English Diploma Program, Faculty of Cultural Science, SebelasMaret University. This final project report was written based on the job training done in Tourist Information Center (TIC) DISBUDPAR Surakarta located on Jl. Brigjen Slamet Riyadi 275 between Graha Wisata Niaga Hall and Radya Pustaka Museum. The job training was done for a month, started on April 14, 2014 and it ended on May 14, The objectives of this final project report are to describe the roles of TIC as Public Relations affairs at DISBUDPAR Surakarta and to identify problem in playing the roles of TIC as Public Relations at DISBUDPAR Surakarta and propose solutions. From those objectives, the writer expects that Tourist Information Center provides many services to the tourist, both domestic and foreign and have done the roles of TIC in handling the unavailability of PRO in DISBUDPAR Surakarta. During the job training as the staff of Tourist Information Center, the writer experienced directly how to handle tourist, both domestic and foreign who came to TIC and several additional tasks to handle the in-house PR activities as communication technician, communication facilitator, problem-solving facilitator, ix

10 and public relations agent. Besides, the writer also dealt with many different characters of peoples. In conclusion, Tourist Information Center has two-functions in the same time, as an information provider and replacement of unavailability of PRO. Tourist Information Center is not only expected to complete its own duties but also demanded to be able to handle PR s activities and roles. In this case, it is necessary for TIC to have skill in conducting an effective communication and building a harmonious relationship. Hopefully, this final project report can be beneficial for the readers, especially those who are interested in Public Relations. x

11 TABLE OF CONTENTS TITLE. i APPROVAL OF CONSULTANT. ii APPROVAL OF THE BOARD EXAMINERS... iii DEDICATION iv MOTTO... v PREFACE.. vi ACKNOWLEDGEMENT... vii ABSTRACT... ix TABLE OF CONTENT... x CHAPTER I : INTRODUCTION... 1 A. Background... 1 B. Objectives... 3 C. Benefits... 3 CHAPTER II : LITERATURE REVIEW... 5 A. Public Relations... 5 B. The Functions and Roles of Public Relations... 6 C. Publics... 7 D. Dinas Kebudayaan dan Pariwisata... 8 CHAPTER III : JOB TRAINING RESULT A. DISBUDPAR Surakarta B. Tourist Information Center ( TIC ) C. Job Training Activities D. The Roles of TIC as Public Relations Officers E. The Problem in Playing The Roles of TIC as Public Relations F. The Solutions of TIC to improve service quality as Public Relations 23 CHAPTER IV : CONCLUSION AND SUGGESTION A. Conclusion B. Suggestion BIBLIOGRAPHY AND APPENDICES xi

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