Catholic Charities of Buffalo

Transcription

1 TABLE OF CONTENTS A Message from the Bishop...2 A Message from the Diocesan Director...3 A Message from the Chief Executive Officer...4 SECTION 1 LEADERSHIP Appeal Volunteer and Executive Leadership...6 Parish Appeal Team Role Descriptions...7 SECTION 2 PLAN OF ACTIVITIES Parish Plan of Activities Timeline...10 Appeal Staff Support Team...12 Steps to a Successful Parish Appeal...13 New Donor Programs...15 Large Gift Donor Programs...17 SECTION 3 BUILDING AWARENESS IN YOUR PARISH Prayers of the Faithful...20 Bulletin/Pulpit Announcements...21 Appeal Vounteer Speaker...24 Sample Pastor s Homily...25 SECTION 4 SOLICITATION MATERIALS & SAMPLES Web-based Reports...28 Sample Direct Solictation Mail Letter...30 Pledge Cards...31 New Parish Performance Report...32 SECTION 5 PARISH RETURN PROCEDURES Parish Return Procedure Instructions...34 Red Envelope...36 Blue Envelope...37 Black Envelope...38 Green Envelope...39 SECTION 6 OTHER INFORMATION Gift of Appreciate Stock / Mutual Funds...42 Matching Gifts & Vehicle Donation...43 Planned Gifts...44 Catholic Charities Giving Societies...45 Case for Support...46 Quick Facts to Share With Others...48

2 A MESSAGE FROM THE BISHOP Dear Pastors, Parish Administrators and Appeal Volunteers, Francis of Assisi, patron of the Catholic Charites Appeal of 2015, once wrote a letter to all the faithful people in the world. In this letter, Francis wrote We are the mothers and the brothers and sisters of Christ. We are the mothers of Christ when we give birth to him by doing good. These inspiring words encourage us in our work for Catholic Charities through this Appeal. For as we preach the good news of Catholic Charities and as we ask for support for its outreach to those who are poor and most vulnerable, we give birth to Christ. is the Catholic Church s gift to all in need in Western New York. Thank you for taking leadership in your parish community. I am honored to work with you as we encourage others to join us in the Church s commitment to protect, strengthen and empower our brothers and sisters throughout the eight counties of the Diocese of Buffalo. I look forward to seeing you at the workshops, at Catholic Charities, and in your parishes. Together we give birth to Christ! Yours sincerely in Christ, Most Reverend Richard J. Malone Bishop of Buffalo The work of Catholic Charities is God s own work and I am honored to lead you in it. As Chair of the Board of Directors of Catholic Charities, I rejoice in its 70 programs and the many ways that each program has clear goals and measures its ability to reach those goals. The service we offer to our neighbors in need is full of care and competence. Catholic Charities 2

3 2015 Appeal A MESSAGE FROM THE DIOCESAN DIRECTOR Dear Pastors, Parish Administrators and Parish Volunteers, When Francis of Assisi was a rich young man, he was repulsed by lepers. He would walk far out of his way to avoid even coming near the leprosarium. Then, one day, he came face to face with a leper. Of the experience Francis said, made stronger than myself by God, I embraced the leper and from that moment, all that I had experienced as bitter became sweet to me. Francis ministered to the lepers, bringing them food and medicine, friendship and peace. We of Catholic Charities commit ourselves to reach out to those who are poor and most vulnerable. Sometimes they need food or medicine. Sometimes they need counseling or education. Always they need friendship and peace. This work is sweet to us. But his work is possible for us only because of the generosity of the Catholics of the Diocese of Buffalo who send us to serve through their gifts to the Catholic Charities Appeal. Francis of Assisi wrote to his brothers, never be ashamed to beg, for our Lord and his Blessed Mother had to live on alms. Thank you for reaching out to ask for alms from the members of your parishes. It is through you that God s work is done for those most in need. and your gift! Our God will never be outdone in generosity; you will be blessed, even as you are a blessing to the clients and staff of Catholic Charities. Gratefully, Sister Mary McCarrick, OSF Diocesan Director Last year Catholic Charities impacted 142,000 people in Western New York. This is God s gift 3

4 A MESSAGE FROM THE CHIEF EXECUTIVE OFFICER What group is better prepared to find the good within yourselves and others, than you our faithful Appeal volunteers? Thank you for all you give to make this drive successful and directly benefit the tens of thousands of people in need in Western New York. The funds you help to raise comprise a most significant funding source for Catholic Charities. Because of the unrestricted and flexible nature of Appeal funds, we can use them where and when help is most needed in a new and innovative program, to maintain a program until pending monies arrive, or even to provide a vital service for which no other funding is available. Appeal dollars are truly mission funding. I hope you find the information included here about our programs and services, and their impact and efficiency helpful to you and to others as you seek to engage your friends and fellow parishioners. Share the facts that show what a difference a contribution to the Appeal can make for people in need on a daily basis. Our staff will continue to do our best to not only assess client needs beyond the primary need so that wholeness and independence can be restored, but also ensure that the service is effective. This is affirmed by our Council on Accreditation certification and our five-year, four-star rating from independent charity evaluator Charity Navigator. Again, thank you for your dedication to share God s goodness by supporting our mission to serve those who are in need and most vulnerable. Sincerely, Dennis C. Walczyk Chief Executive Officer 4

5 SECTION 1 LEADERSHIP

6 APPEAL VOLUNTEER & EXECUTIVE LEADERSHIP CHAIRS C. Jake Schneider, AIA President Schneider Design, Architects, PC Schneider Development, LLC Katie Schneider President/Chief Photographer Katie Schneider Photography VICE / LEADERSHIP GIFTS CHAIRS Nicholas Tzetzo Managing Partner Tzetzo Companies vicechair@ccwny.org Nicole Tzetzo Partner Jaeckle Fleischmann & Mugel, LLP vicechair@ccwny.org PARISH CHAIR Rick Cronin Retired Social Security Administration parishchair@ccwny.org COMMUNITY CHAIR Kellie M. Ulrich, Esq. Attorney communitychair@ccwny.org CORPORATE CHAIRS John G. and Suzanne Berger, Jr. Partner Lawley Benefits Group, LLC corporatechair@ccwny.org CORPORATE CHAIRS Jim and Mary Beth Basil President Joe Basil Chevrolet corporatechair@ccwny.org CATHOLIC CHARITIES EXECUTIVE TEAM Sister Mary McCarrick, OSF Dennis C. Walczyk Diocesan Director Chief Executive Officer Ext mary.mccarrick@ccwny.org dc.walczyk@ccwny.org 6

7 2015 Appeal PARISH APPEAL TEAM ROLE DESCRIPTIONS PASTOR You provide Spiritual Leadership and Appeal Team support for the Parish 1. Encourages 100% parishioner participation in the Appeal by preaching a homily and providing spiritual support of the Appeal. (Reminder, consider using a Volunteer Appeal Speaker to share at Masses). 2. Identifies and recruits new Parish volunteers. 3. Ensures that Catholic Charities bulletin announcements are published weekly in your bulletin, Catholic Charities prayers of the faithful are used at all masses and Appeal posters are hung and brochures and other materials are utilized. 4. Supports Parish Appeal Team. PARISH APPEAL CHAIR You serve as the communication link between your Parish Appeal Team and Catholic Charities 1. Coordinates Parish level phone-a-thons. 2. Reports to Appeal Leadership team as web-based parish activity and non-donor reports. 3. Attends Appeal Workshop with Team members and recruits new Team members. 4. Uses Appeal communications effectively (Bulletin and Pulpit announcements, Prayers of the Faithful, Posters, Speakers, etc.) Ensures that all parish volunteers have provided their address to the Appeal Leadership team so all will receive the weekly appeal e-newsletter. 5. NEW DONOR PROGRAMS - Organizes In-Pew program March and Donor Registration table in church after masses on both Appeal weekends, March and March Give post Appeal feedback to Catholic Charities leadership via the Appeal Volunteer Survey. PARISH VICE CHAIR/ LARGE GIFT CHAIR You serve as the relationship manager for your parish and your existing Large Gift Donors. You also identify potential new Large Gift donors and communicate these prospects to Catholic Charities 1. LARGE GIFT DONOR PROGRAMS- Using the Non Donor Report, the Large Gift Chair leads personal follow-up with any/all outstanding Large Gift donors (> $250). This follow up begins BEFORE Appeal Sunday and concludes after Easter. 2. Considers hosting a Large Gift Thank You reception at the Parish Hall, as well as a Mission of Hope event at your Parish. 3. Refers potential Msgr. Conniff Society members to Catholic Charities for their follow up. 7

8 PARISH GIFT CHAIR You serve as operations manager for Parish collections and returns 1. GIFT PROCESSING - Ensures that at least two people are available to count and prepare parish returns on the two Appeal Sundays. 2. Calls in Parish figures/returns to Diocesan Appeal headquarters and delivers returns to Appeal office in timely manner. Call between 9:00 a.m. - 4:30 p.m. 3. Coordinates phone call follow up efforts at the Parish level (<$250) after Appeal Sunday. 2. Makes sure that Bulletin Announcements and Prayers of the Faithful are used on a timely basis. 3. Counts all Appeal materials shipped and ensures sufficient materials are provided to support Parish efforts. PARISH YOUTH CHAIR You serve to connect the young people of the parish with the Mission of Catholic Charities and fundraising efforts of the Appeal 1. Ensures the Parish conducts at least one activity that connects parish Youth with the Mission of Catholic Charities. 2. Publicize the Get Real, Give Hope Facebook challenge to your parish community. Details at ccbuffalo PARISH APPEAL SECRETARY You serve as the backbone of the administration of the Appeal. You work with the Pastor and Appeal Chair to ensure a successful appeal. 1. Updates Appeal office with any additions, changes or deletes to the Parish Mailing List (Master Report) during the course of the Appeal. 8

9 . SECTION 2 PLAN OF ACTIVITIES

10 PARISH PLAN OF ACTIVITIES TIMELINE DATE ACTIVITY WHO SEE PAGE All year Host a Catholic Charities Mission of Hope or thank you event. Vice/Large Gift Chair 18 Recruit new volunteers! Pastor/Parish Chair By 11/28/14 Complete PDS Data Synchronization. Submit pastor signature, parish stationery file if changed from last year. Submit supply request. Submit parish appeal team contact info especially ! Secretary Secretary Pastor/Chair/ Secretary Pastor or Parish Chair 12/14/14 Corporate Kick-off Corporate Appeal Team 1/5/15 Corporate Solicitation and Signing Appeal Staff 1/6/15 Appeal 2015 Kickoff News Conference Begin using Bulletin Announcements. Appeal Staff Secretary /6/15 Large gift/community/special parish solicitation mails. Appeal Staff 1/9/15 Plan a parish youth event to raise awareness of Catholic Charities. Premium solicitation mails 1/10/15 For all workshops: Pick up parish supplies, otherwise mailed to rectory. 11 a.m., Tri-County workshop Bohn s Restaurant, Batavia, NY Youth Chair Appeal Staff Parish Appeal Team 8 1/14/15 5:30 p.m., Erie County II Christ the King Seminary, East Aurora, NY Parish Appeal Team 1/17/15 11 a.m., Catt/Allegany Counties workshop St. Bonaventure Clubhouse, Olean, NY Parish Appeal Team 1/24/15 11 a.m., Niagara County West workshop Antonio s, Niagara Falls, NY Parish Appeal Team 1/28/15 5:30 p.m., Niagara County East workshop Lockport Locks, Lockport, NY Parish Appeal Team 1/31/15 9 a.m., Erie County I workshop Catholic Charities Administrative Bldg. Parish Appeal Team 2/1/15 Publicize Appeal 2015; display banners and posters. Review web-based Pastor & Team Pastor & Parish Chair /7/15 11 a.m., Chautauqua workshop Alfie s, Jamestown, NY Parish Appeal Team 2/12/15 Parish Direct Mail solicitation mails. Parish cards delivered. Appeal Staff 10

11 2015 Appeal DATE ACTIVITY WHO SEE PAGE 2/15-3/1 Publicize the start of the Get Real. Give Hope. Facebook Challenge. Youth Chair 24 2/18/15 Ash Wednesday Begin using Catholic Charities Prayers of the Faithful. Secretary/Pastor 20 3/7-3/8 In Pew program week 1; place In Pew insert into bulletins before mass. Parish Gift Chair 3/14-3/15 In Pew week 2; play DVD/CD during homily, collect pledge cards. Parish Team & youth 3/15-3/21 Hold a lapsed donor phone-a-thon Vice /Large Gift Chair 3/22/15 Appeal Week First Sunday Bring or phone in returns to Fifth Sunday of Lent Use suggested homily Parish Gift Chair Pastor Hold a new donor drive after all masses. Parish Team 17 3/24/15 Appeal Week news conference Appeal Staff 3/25-3/28 Hold a lapsed donor phone-a-thon. Vice/Large Gift Chair 3/29/15 Appeal Week Second Sunday - Palm Sunday Prepare and bring or phone in returns to /31/15 Appeal Report news conference Appeal Staff 18 Parish Gift Chair /5/15 Easter Sunday 4/13 4/19 Hold a lapsed donor phone-a-thon. Vice/Large Gift Chair 4/20/15 Lapsed donor solicitation mails. Appeal Staff 18 6/1/15 Phone program begins. Appeal Staff 6/30/15 Appeal 2015 Finish Line! Parish Appeal Team = Pastor, Parish Chair, Vice/Large Gift Chair, Parish Gift Chair, Secretary, Youth Chair 11

12 SUPPORT STAFF TEAM FOR HELP WITH: Parish Returns Parish Direct Mail questions Web-based reporting questions CONTACT: Fred Heuer, Appeal Parish Coordinator , ext (w) Parish supply requests Donor updates and gift inquiries New donor registration kits Stock Donations Cindy Scibetta, Appeal Operations Supervisor , ext (w) Parish supply requests Donor updates and gift inquiries Vehicle Donations Sister Mary Durenbeck, OSF, Appeal Specialist , ext New Donor Registration Program In Pew Program Clara Spas, Appeal Advancement Director , ext (w) Parish Large Gift Donor Programs Leadership Gift Programs Cassandra Carleton, Development Associate , ext (w) Parish Large Gift Donor Programs Leadership Gift Programs In Pew Program John Vecchio, Relationship Manager (w) Volunteer Appeal Speakers Rose Caldwell, Communications & PR Director , ext (w) (c) Get Real. Give Hope. Facebook Challenge Stephanie Brown, Communications & PR Specialist , ext (w) Young Adult Networking Event Planned Giving Website Support Cassandra Carleton, Development Associate , ext (w) Planned Giving questions - Bequests - Charitable Gift Annuities - Gift of Life Insurance Richard Suchan, Exec. Director of Advancement (w) (c) rsuchan@buffalodiocese.org PDS Synchronization Jim McNamara, Database Manager (w) jmcnamara@buffalodiocese.org 12

13 2015 Appeal STEPS TO A SUCCESSFUL PARISH APPEAL! For 91 years the lifeblood of the Catholic Charities Appeal has been you, the Parish Volunteer. Parish Appeal Teams come in all shapes and sizes. We have volunteers who ve been with us 6 months and some 60+ years. All of us share the same goal, to help those in need. Whether you are a brand new parish appeal team member or a veteran, focus your efforts on the following steps to a successful parish appeal: 1. Assemble your Parish Team and Start Early a. Meet with your Pastor over coffee to review your Parish Performance Report. What worked? Discuss strategies for b. Review your Master Report with your parish secretary. Does it look complete? c. Get 1 new volunteer at your parish this year! Train your eventual successor. d. Review the 2015 plan of parish activities. Make sure your team understands their responsibilities. (Pp ) 2. Build Awareness of the Appeal Within your Parish a. Be familiar with the services of Catholic Charities, specifically in your area. Review the parish level service statistics included in your supply package. b. Utilize your Marketing Materials (large banner, posters, prayers cards in pews from Ash Wednesday to Palm Sunday, brochures in back of church). c. Use sample bulletin announcements, pulpit announcements and prayers of the faithful. Use the DVD or CD in mass as part of the In Pew program. (Pp ) d. Consider a brief talk at Mass from a Catholic Charities volunteer or staff member. The talk is customized to your parish! (P. 24 ) 3. Retention a. There is no more important supporter of the Catholic Charities Appeal than your Pastor. Ask your pastor to use the suggested homily for the 4th Sunday of Lent. b. Include in your bulletin and ask your Pastor to share his thanks for your parishioner s support of the Catholic Charities Appeal. Combine this with data on the number of people helped by Catholic Charities in your zip code. Because our Appeal exceeded goal last year we will be able to continue and expand support of our various programs. c. Make sure your Pastor is familiar with the In Pew script for the homily for the fourth Sunday of Lent. His personal endorsement of Catholic Charities and the In Pew process has the potential to increase your collection by 4 to 8%! (P. 15) d. Hold a large gift donor thank you reception. Our staff will come to share stories of how your support has helped people in your area. 13

14 4. VERY IMPORTANT: Design and Execute Follow-Up for Outstanding Donors a. Conduct a comprehensive follow-up to your parishioners. It is easier to recapture a recently lapsed non-donor than to reactivate a long-lapsed donor. b. A large gift phone-a-thon is a critical to meeting goal. Plan at least one phonea-thon for the week before Appeal Week (March 14-21) or during Appeal Week (March 22-29). A volunteer can usually contact approximately 20 individuals per hour. See sample phone script on page 17. If you contact someone who has already given, use the call to thank them! Because of Caller ID technology, you may want to call from your parish phones. c. The Non-Donor report contains names, phone numbers and last gift amount in descending gift amount order of donors who gave in the last two years. Starting from the top of this report and working down will optimize your team s efforts by concentrating on larger donors first. d. Plan now for a second phone-a-thon in late April. 5. Review Weekly Parish Reports a. On the internet, go to and click on the LOGIN in the light maroon bar above the rotating photos in the middle of the page. Enter your username and password and click Login. Your reports will appear as a link on the next screen. From here you may save or print your reports. b. Web-based reports will be available beginning 2/3/15. If you need your parish login or username, please call Fred Heuer at , ext c. Available reports will include: i. Activity report by latest gift date ii. Activity report by alpha last name iii. Activity report by envelope number iv. Non-Donor report by largest outstanding gift received in the last 2 years, but not yet received for Appeal v. Parish Master report of all donors from your parish database vi. Parish Performance report - # of donors, average gift and total raised. d. By carefully reviewing your Non-Donor and Activity reports, you can direct your parish volunteers to focus on high return, high impact efforts. e. The Non-Donor report contains names, phone numbers and last gift amount in descending gift amount order. Starting from the top of this report and working down will optimize your team s efforts by concentrating on larger donors first. 6. Report Parish gift returns for both First Sunday (March 22) and Appeal Sunday (March 29). a. Please designate a person on your team who will report all collections received but not yet delivered to the Appeal headquarters (741 Delaware Ave.) on both Report Sundays. Having as complete a total as possible is critical to assess the progress of the Appeal and to report our success to the community! 14

15 2015 Appeal NEW DONOR PROGRAMS IN-PEW PROGRAM Objective: To increase total collected, total number of donors and to encourage the support of new donors to the Catholic Charities 2015 Appeal. Benefits of the In Pew program based on past years results. 1. Increased parish Catholic Charities Appeal collection by 4-8%. 2. Increased total number of donors by 2-4%. 3. Increased registration, the program allows parish to identify families who may be attending the parish regularly but have not yet registered. How does it work? For the weekend of March 7-8, insert a flyer about a Catholic Charities client and the In Pew program into your parish s bulletins. For the weekend of March 14-15, during the homily your pastor affirms how important the work of Catholic Charities is and introduces a short DVD/CD. Your team distributes in-pew pledge cards and pencils, parishioners complete them, then a special collection of the completed cards is taken up at all Masses.. Who is involved? Pastor provides directions using the In Pew program script at all Masses on March Parish leadership team and volunteers: o Insert flyer in to bulletin o Provide, set up and run video/ audio equipment. o Distribute, collect and process In Pew program pledge cards. Catholic Charities In-Pew staff support: o Provide bulletin inserts, DVD or CD, In Pew program pledge cards, suggested script for the Homily on March 14-15, step-by-step instructions and resource requirements. When will I receive my In Pew program packets? In Pew program materials will be sent to parish rectories by the first weekend in Lent. To receive your kit, please sign up at your workshop or call: In-Pew Program Coordinator: John Vecchio Phone: jvecchio@buffalodiocese.org 15

16 DONOR REGISTRATION PROGRAM The Donor Registration program provides a template to reach out to new donors or those donors who may not have given over the last two years. The program is packaged in a kit shipped from Catholic Charities to your parish containing the following items: Instruction sheet, Prayer cards, Blank pledge cards and envelopes, Donor Sign-up Sign, Receipt slips and Parish master list. Here s how the program works: 1. Ask your Pastor if you can set up a small card table in back of Church for two weekends: the opening weekend of Appeal week and the following weekend. 2. Have a Lector make an announcement at those Masses offering thanks and gratitude for those donors who have given or will give this year. Then announce that Parish Volunteers will be in back of church handing out blank pledge cards to NEW DONORS and will be accepting donations from NEW DONORS to Catholic Charities. 3. Utilize bulletin announcement. Here s what you do: 1. Organize your Parish Appeal Team to have at least one parish volunteer at the table before and after each Mass. 2. Set the table up with the contents of your DONOR REGISTRATION kit. 3. As parishioners approach the table, ask them if they re new to the Appeal. If they are new, ask them to complete a blank pledge card before they leave. already a donor. If he or she is a donor, please note the account number from the Parish Master List on the New Donor Card. 5. Organize the new pledge cards and include them with your regular parish returns. To order a donor registration kit or if you have any questions, please contact Cindy Scibetta at , ext BUSINESS PARTNER OUTREACH Each parish team is encouraged to work with small businesses within the parish ex. restaurants, salons, dry cleaners, plumbers, shoe repairs shops, etc. and encourage their support of Catholic Charities by inviting them to participate in a program that would: Offer a percentage of sales (i.e., 5%) made during the appeal to Catholic Charities Promote a Catholic Charities Day or Week at their store/office with a special (i.e., menu item) or promotion (i.e., $10.00 haircuts) where proceeds are given to Catholic Charities Or, promote a round-up of cash sales (a $10.29 dry cleaning bill rounded up to $11.00 with extra 71 cents going to Catholic Charities). The parish promotes the participating merchants through pulpit announcements and bulletin messages, encouraging parishioners to support the merchants with their business both during and after the campaign. For assistance, contact John Vecchio at (716) or by at jvecchio@buffalodiocese.org. 4. Afterward, take a few moments to cross-check the new donor to the Parish Master List to be sure the parishioner is not 16

17 2015 Appeal LARGE GIFT DONOR PROGRAMS LAPSED DONOR PHONE-A-THON A large gift phone-a-thon is a critical to meeting goal. Plan a phone-a-thon for the week before Appeal Week (March 14-21) and a second phone-a-thon in early May. 1. Recruit volunteers. Let them know they will only be calling people who have supported Catholic Charities in the past and offering those donors the convenience of making a phone pledge that can be billed at a later time. This is NOT a high pressure sales call! 2. Review your Non-Donor report and cross off any donors whose gifts were received at the parish but have not yet been taken to the Appeal department for processing. The Non-Donor report contains names, phone numbers and last gift amount in descending gift amount order of donors who gave in the last two years but have not yet given to Appeal Starting from the top of the report and working down will optimize your team s efforts by concentrating on larger donors first. 3. Provide your volunteers with scripts and a page from your Non-Donor report. A volunteer can usually contact approximately 20 individuals per hour. If you contact someone who has already given, use the call to thank them! Sample Script: Hi, my name is <your name> and I m calling on behalf of <pastor s name> our pastor here at <parish name.> Recently, <pastor s name> sent you a letter encouraging you to give to the 2015 Appeal for Catholic Charities. We are so grateful for your past support. I hope Father can count on your support again this year. If it would make it easier for you, I d be happy to take your pledge over the phone and Catholic Charities will bill you in June, August, October and December. I d love to be able to tell Father that with your help we have surpassed our parish goal of <2014 amount from parish tracker.> MISSION OF HOPE PROGRAM/LARGE GIFT DONOR THANK YOU RECEPTION In 2010, Catholic Charities began to implement a proven sustainability program called the Mission of Hope. Our goal is for the Appeal s nearly 90 year legacy to continue to thrive, and to grow contributions to this critical yearly effort. Most importantly, our aim is to thank our donors, friends, family and the community and increase their understanding and excitement about our mission and the positive impact of our work. Our team of Trustees, Appeal volunteers and staff will provide an insightful, 40 minute Mission of Hope presentation to your gathering of large gift donors, friends, family and neighbors. We ask that you provide the guest list, the location and some light refreshments. We will provide an engaging presentation led by leadership and staff that shares the story of Catholic Charities in a personal way that often touches the hearts of those who attend. If you or a member of your parish would like to know more about our Mission of Hope program, or would like to be an Ambassador for Catholic Charities and host a Mission of Hope or Large Gift Donor Thank You reception, please contact Cassandra Carleton at ext or at cassandra.carleton@ccwny.org. 17

18 NOTES: 18