Customer Feedback Summary

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1 Customer Feedback Summary Of 678 customers surveyed, 422 responded Likely to Recommend 86% Communication 86% Installation Crew 91% Problem Resolution 84% Professional & Organized 91% Quality Of Materials 95% Quality Of Workmanship 89% Sales Knowledge 93% Value 83% Schedule 95% Recent Reviews & Published Comments relies on our ; Butler, PA; Colleen K. Mount Pleasant, PA Aug 28, 2018 I felt pressure from the representative. The figure price was noticeably higher than I had projected this service. As we went over payment options, I expressed that I wanted the 18 months same as cash. I do not ever pay interest on the projects I do. After all the razzle dazzle of discounts presented... Charles D. Monroeville, PA Aug 22, 2018 The LeafGuard total experience was well worth the installation. They didn't attempt to over sell their product and our sales persons were very personable and knowledgeable. Page 1 of 6

2 William M. RENFREW, PA Aug 06, 2018 Quality installation. The product seems to fit our needs. I would recommend it. Len R. ROCHESTER, PA Aug 05, 2018 Vincent H. Jul 16, 2018 Robert H. Cheswick, PA Jul 15, 2018 Nick Z. WASHINGTON, PA Jul 03, 2018 After comparing features of LeafGuard to similar vendors, we felt that this product offered superior value and a better answer to our needs. The job was permed on time and efficiently, and we received calls from the management to ask about our satisfaction with the work; we were also given the contact... I knew the owner of LeafGuard, Herbet Englert, and he is a Pittsburgher. We went to high school together and I am very happy he started that business. He is no longer with us but he did a good job. Much was promised, all was delivered! They did a fine job. They are still working on one issue. relies on our ; Butler, PA; Mary G. BEAVER, PA Jul 02, 2018 From the first contact to the end of project everything went just as planned and I could not be more pleased. David L. Jun 13, 2018 I am very happy with their service and their product seems to be of good quality. I have had no issues and I'm happy with everything they have done. Page 2 of 6

3 Allan N. May 17, 2018 James P. Delmont, PA May 17, 2018 Alvin G. May 11, 2018 Timothy B. Marianna, PA Apr 30, 2018 Alan S. PITTSBURGH, PA Apr 10, 2018 We have a small ranch with a peak on our roof. When the salesman presented his quote and presentation he told us we would no longer need the diverters that were currentlly on our roof becasue of their system. This was particularly pleasing to me as I have always hated the look of the diverters and impacted... Delivered as promised. Pleasant, efficient crew. I had a nice time with the rep. He was pretty professional. We had an excellent experience with LeafGuard. They went above and beyond. We was not home when they installed the gutters and an outside contractor came to my house in an unmarked vehicle. The outside contractor wouldn't give the LeafGuard eman his name or the name of the company that he worked... If you live in a snow area you should know these gutters cause major icicle build up on the front edge. I tried a couple of times to get LeafGuard to help with the problem but it is thrown back on me. They tell me not enough insulation in my attic, which was just insulated or heat trace my gutters. They... relies on our ; Butler, PA; Page 3 of 6

4 Dennis F. MARION CENTER, PA Apr 03, 2018 Larry B. PARKERSBURG, WV Apr 01, 2018 Thomas K. CHESWICK, PA Mar 30, 2018 Donna E. Feb 05, 2018 Francis L. Laughlintown, PA Jan 29, 2018 Sally M. New Alexandria, PA Nov 20, 2017 Good experience!! Everyone was real nice! Very pleasant to work with. A good It's very satisfying to know my husband doesn't have to climb up on the roof anymore. It's a good feeling. They were prompt, efficient, neat, reasonable in cost, and i would use them again. In particular Dave Douglas and the Installation Crew dis an exceptional job. I am very happy with their professionalism and they did a wonderful job. Everyone was great to work with. relies on our ; Butler, PA; Don F. Nov 06, 2017 They were very professional. The crew was fantastic and all my questions were answered by those guys out there. Page 4 of 6

5 George M. Butler, PA Sep 25, 2017 We are totally satisfied with the product, it has done exactly what they said it would do. Janet H. Blairsville, PA Aug 30, 2017 David E. Jul 31, 2017 James L. Cranberry Township, PA Jul 24, 2017 Tracie B. Greensburg, PA Jul 19, 2017 Phil K. Greensburg, PA Jun 22, 2017 I was very satisfied with the work that was done. I like the way handles their crews. The pay is based per job versus an hourly wage and if they mess up and have to come back, it's on them. It gives them high incentive to do the job right the first time. Very satisfied with Leaf Guard of Pittsburgh So far we have had no problems. Our gutters are not leaking at all and they look very nice. Gutters were not hung plumb with the house. Called and told them and they sent a crew out. Gutters are still not hung right. Worst investment I ever made! relies on our ; Butler, PA; James N. New Cumberland, WV Jun 19, 2017 I asked them to run the drain spout be.hind the garage they ran it clear to the ground and put those stupid black hoses everywhere which are a tripping hazard. Page 5 of 6

6 Ken W. Strabane, PA Jun 16, 2017 They were professional, effective, efficient, and we are very satisfied with how everything worked out! Larry S. Jun 15, 2017 very satisfied and the workmen were absolutely great relies on our ; Butler, PA; Page 6 of 6

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